Technology and the Future

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. . . You May Be a TechNeck

• If you have two or more e-mail addresses
• If you have an extra home phone line used solely
  for the computer
• If you get a nervous tick after not checking your
  e-mail for more than 12 hours
• You cant sit through an entire movie without
  having at least one device on your body beep or
  buzz
• If youve ever received an e-mail to tell you
  dinners ready
• If youve ever brought your laptop on vacation
• If your minister uses PowerPoint

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i
nternet
Date Invention Years To Mass Use

• 1873 Electricity 46
• 1876 Telephone 35
• 1886 Gas Automobile 55
• 1906 Radio 22
• 1926 Television 26
• 1975 PC 16
• 1983 Mobile Phone 13
• 1994 The Web 4

Newsweek, 1998
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i
nternet

• Internet has more than 100,000,000 users
• Internet traffic doubles every 100 days
• Lycos 20,000,000 unique visitors
• Yahoo! 31,000,000 unique visitors
• AOL Web sites 35,000,000 unique visitors
• Average visit lasts from 30 to 60 minutes
• AOLs Instant Messenger 43,000,000 users
• AOL 18 Million paying subscribers
• 1.1 Million concurrent users
• 67 Million e-mail messages daily
• 10 Million members shop online each month

Nielsen/Net Ratings
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i
nternet

• 10 of Americans made online purchases in
  1998--1 Billion in travel bookings alone
• Consumer E-Commerce hits 380 Billion by 2003
• Business to Business E-Commerce hits 1.53
  Trillion by 2003
• Major Transformation
• Pfizer
• Lyle Bowlins Bookstore
• The Greater Miami Humane Society

U.S. Department of Commerce and DataQuest
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i
nternet
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i
nternet

• Higher Education
• Over Half of Classes use E-mail
• Close to 2 of 5 Use Internet Resources
• Approximately 50-80 of students and faculty
  access the Internet each day
• Expansion of virtual colleges and universities
• Crescendo in E-Major

K.C. Green, 1999 and NY Times, 1999
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Peter Drucker
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Making the Grade

• Transformation Strategies for Higher Education in
  the Information Age

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Making the Grade
A

• ttitude
• lignment
• ctions

A
A
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ttitude
A
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ttitude
A

• Catalyze conversation

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ttitude
A

• Catalyze conversation

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Keep an Open Mind
"The concept is interesting and well-formed, but
in order to earn better than a 'C,' the idea
must be feasible. A Yale
University management professor in response to
Fred Smith's paper proposing
FedEx "Heavier-than-air flying machines are
impossible. Lord Kelvin, president, Royal
Society, 1895 "This 'telephone' has too many
shortcomings to be seriously considered as a
means of communication. The device is
inherently of no value. Western Union
internal memo, 1876
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Keep an Open Mind
"Computers in the future may weigh no more than
1.5 tons. Popular Mechanics, 1949 "I
think there is a world market for maybe five
computers. Thomas Watson, chairman of
IBM, 1943 "640K ought to be enough for
anybody. Bill Gates, 1981 "There is
no reason anyone would want a computer in
their home. Ken Olson, president,
Digital Equipment Corp., 1977
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ttitude
A

• Catalyze conversation

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ttitude
A

• Catalyze conversation
• Take control

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Average Community College

• First generation student little support
• Few/No Connections
• Place bound
• Failure/ Unreachable or no goals
• Work 30 pr/w with key adversities
• Age 29

• Strong family expectations support
• Connections/Mentor
• World View/ Traveled
• Success experienced/ Goal oriented
• Adversity free/ Low work levels
• Age 19-22

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Average Community College

• Returning women/ single mothers
• High diversity
• Economic insecurity/ 1/3 below poverty
• Desperate
• Academically weak
• Low SATs/ GED
• Top 99

• Young women/ recent high school grads
• Low diversity
• Economic security/ 90K family income
• Motivated
• Academically talented
• SAT 1260
• Top 10/ 3.6 avg GPA

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ttitude
A

• Catalyze conversation
• Take control

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ttitude
A

• Catalyze conversation
• Take control
• Foster balance

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ttitude
A

• Catalyze conversation
• Take control
• Foster balance
• Mine diamonds

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Alan Cooper
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ttitude
A

• Catalyze conversation
• Take control
• Foster balance
• Mine diamonds

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ttitude
A

• Catalyze conversation
• Take control
• Foster balance
• Mine diamonds
• Promote service

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George Bernard Shaw
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ttitude
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• Catalyze conversation
• Take control
• Foster balance
• Mine diamonds
• Promote service

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lignment
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• Why first

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lignment
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• Why first
• Ways second

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lignment
A

• Why first
• Ways second
• What third

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lignment
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• Customer Relationship Management (CRM)

MARKETING
SALES
SERVICE
WEB
INTERNET
PHONE
FIELD
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lignment
A

• Learner Relationship Management

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lignment
A

• Why first
• Ways second
• What third
• How fourth

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lignment
A
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lignment
A

• Why first
• Ways second
• What third
• How fourth
• Howd we do fifth

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Steven Covey
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ctions
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• Showing up is job one
• The wise ask, the foolish fake it
• Combine persistence with preparation and
  flexibility
• Start earning on the interest
• Realize that you must maximize

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Thomas Edison
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ctions
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• Do the three step--often!
• Reflect
• Connect
• Correct
• Celebrate successes

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Making the Grade
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• ttitude
• lignment
• ctions

A
A
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Making the Grade

• Transformation Strategies for Higher Education in
  the Information Age

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