Patient Profiling

1
Patient Profiling

• Carole Adebayo
• Health Intelligence Manager
• Pauline Mitchell
• Patient Profiling Development Officer

2
Princes Park Health Centre

• Personal profile details
• Patient satisfaction
• Health ill health experience
• Ethnic classification
• Socio-economic status
• Language use literacy
• Lifestyle choices
• Social Security benefit use eligibility

3
Patient Profiling Questionnaire

• General Health
• Religion
• Ethnic Group
• Carer Information
• Country of Birth
• Spoken Language
• Read Language
• Updated addresses and personal Details

4
Patient Profiling

• Embedded in the IMT Department
• Commended by the Commission for Racial Equality
  as the Gold Standard for ethnicity monitoring in
  Primary Care.
• Pivotal To Central Liverpool Primary Care Trusts
  Diversity Equality Scheme.

5

• 62 Practices
• 29 Practices Profiled
• 11 profiling ongoing
• Response Rate
• Average 56
• Varies from 46 to 68
• Approximately 140,000 patients have received a
  Patient Profiling questionnaire

6
How

• Meet with GPs and Practice Managers
• Presentation to Staff How - Why
• 2 Mail outs to Patients aged 16
• Data entered onto Practice Clinical System
• Data extracted
• Feedback presentation written report
• Practice continue to register new patients
• PP team send questionnaire to all patients
  turning 16 each year

7
Clinical Systems
ISOFT Synergy
EMIS LV PCS
IPS Vision
8
IPS Vision
9
To Date

• Patients from
• 147 Countries
• 82 Spoken languages
• 48 Read languages
• 54 Religions

PP Data 2004
10
Health Equity Action Team / Patient
ProfilingCentral Liverpool NHS Primary Care
Trust

• Patient Profiling
• Purpose
• To improve overall service provision by
  supporting Primary Care providers with
  information collected locally on CHD, Diabetes,
  Smoking and Obesity and identify factors
  impacting on access and utilisation of services

11
Central Liverpool NHS Primary Care Trust

• Patient Profiling
• To reduce inequalities in health by developing
  health equity audit tools for practitioners to
  use in each individual practice

2
Equity Profile
1 Agree partners issues
Identify Gaps
Compare Area Age Ethnicity Economic Gender
5
Secure changes in
3
Agree
Investment
local actions,
Service Delivery
4
narrow gap
Agree High Priorities
Health Equity Audit cycle DOH
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Health Equity Action TeamPatient Profiling

• Patient Profiling
• Looking at
• Practice Population Characteristics
• Specified Health / Risk Factors

13
Central Liverpool NHS Primary Care Trust
Patient Profiling

Practice Population Characteristics Total GP
Population Profiled Patients from the age of
16 Age Structure Gender Where they live Need
for Interpreter / Translator Those that do not
Reading any Language Main Languages Read
14
Central Liverpool NHS Primary Care Trust
Patient Profiling

Specified Health / Risk Factors Currently
looking at Diabetes, CHD, Smoking and
Obesity Cross referencing e.g CHD Smoking,
Diabetic Obese Relating each to age,
ethnicity, religion, spread and language Looking
for possible gaps e.g between male and female in
certain age groups
15
Central Liverpool NHS Primary Care Trust
Patient Profiling

Uses Patient Profiling Patient Involvement Links
to Smoking Cessation Geographical
Profile Inequalities Targeting Identify Hot
Spots Health Promotion Service improvement
16
Central Liverpool NHS Primary Care Trust
Patient Profiling

Conclusion It is live information about people
accessing our PCT. It can be used to plan,
organise and deliver service. It is only as good
as the information put into it. It is not a
magic tool and will not solve general issues. It
is brilliant in identifying / targeting the gaps
in population, service, access etc.