Why Patient Satisfaction Matters Beyond Quality of Care

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Welcome
To
PatientTrak
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Why Patient Satisfaction Matters Beyond Quality
of Care

• Patients choose where they go for care. The
  number one driver for patient satisfaction is
  perceived wait times measured against
  expectations.
• Facilities that do not provide visibility into
  their patient flow cannot manage or improve it.

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• This results in lower physician and facility
  online reviews, lower reimbursement, weakening of
  the brand and decreased new patient acquisition.

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• Leading healthcare providers are taking patient
  satisfaction seriously as patient expectations
  are now changing.
• Facilities are streamlining the registration
  process, measuring patient wait times from door
  to discharge and proactively gaining insight into
  the patient experience post discharge.

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• Technologies like PatientTrak.net allow
  healthcare facilities to measure and manage wait
  times, streamline patient flow, improve staff
  efficiency and manage their online reputation.
• Patients register through a kiosk upon arrival
  allowing wait times to be measured at each step
  of the process. Patient tracking boards display
  estimated wait times and let patients know where
  they are in line for care.

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• Sometimes it isnt the wait time that creates
  anxiety. Its no knowing how long it will be or
  that someone else is getting in line in front of
  you
• Text messaging, staff-to-staff, staff-to-patient
  and staff-to-family, helps caregivers communicate
  with patients, lower anxiety, and increase
  patient satisfaction. Automated appointment
  reminders help patients keep their appointments
  and arrive on time. This further helps streamline
  the patient experience while increasing revenue
  for health care providers.

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• Text messaging allows patients to go get a cup
  of coffee or run to the gift shop while waiting,
  decreasing anxiety and perceived wait times
• Automating post-discharge satisfaction surveys
  allow providers to understand the patient
  experience to improve the quality of care while
  boosting physician and facility online reviews.

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• PatientTraks cloud-based visibility solutions
  including Visit Flow, Online Reputation and
  Patient Engagement are used by healthcare
  organizations across the country to reduce wait
  times, build their brand, and improve patient
  satisfaction.

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• Patient Flow, Tracking, Queuing and Reporting
  Solutions
• Online Reputation Management Reviews,
  Surveys, Profile Listing, Web Optimization
• Patient Engagement, Acquisition Marketing,
  Appointment Reminders

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• PatientTrak has been providing visibility
  solutions and online reputation management tools
  to facilities across the country for over 13
  years.

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