Business Communication: Process and Product, 3e

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Speaking Skills Delivery
Sources Guffey Ch. 15, Thill/Bovee Ch. 13,
DiResta Ch. 6, Miller Be Heard The First Time,
Gallo, 10 Simple Secrets of the Worlds Greatest
Communicators, Halpern Leadership Presence,
Fugere Why Business People Speak Like Idiots,
and Margaret Keys Communication

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Speech Delivery
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Discussion Communication Matters

• Presenter Behaviors
• How do nonverbal elements of a presentation
  impact speaker credibility?

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Before You Begin

• BREATH
• Breath through nose
• Keep jaw relaxed (molars slightly apart)
• Place tongue tip lightly behind upper or lower
  front teeth
• Use diaphram to inhale (belly breaths)
• Welcome physical excitement signals
• Constrict then release tense muscles
• Practice first few lines
• Repeat positive affirmations

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Take the Stage

• Walk confidently to speaking position
• Neck/shoulders down
• Breast bone pulled forward like a kite
• Gliding, swinging arms naturally
• Ground yourself
• Connect with eye contact, smile
• Say, Good Morning/ afternoon
• Pause for response

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Visual Delivery Do

• Stand up straight, stable stance
• Zone-based eye contact
• Express real emotionSMILE! Be
  enthusiastic/passionate
• Move with purpose (e.g. toward audience to
  increase energy, sideways to change subjects)
• Expand your gesturesavoid penguin arms
• Eliminate adapters (self-comforting behaviors)

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Visual Delivery Dont

• Look over audiences heads, at wall/floor, or
  allow eyes to dart
• Put hands in pockets or behind back
• Clasp hands, pull on fingers
• Stand with weight on one foot, sway, figit, pace
• Adjust clothing
• Touch hair or scratch
• Turn your back to the audience

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Vocal Delivery

• Dos
• Breath support
• Vary intonation, rate, volume
• Project and enunciate
• Be declaritive
• Use your voice to create meaning
• Smile with voice,
• Reflect appropriate emotion
• Use silence

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Vocal Delivery

• Donts
• Speak in monotone or without emphasis and affect
• Mumble or mispronounce words
• Go too fast or too slow
• Continually clear throat
• Use interrogative style
• Taylor Mali recording

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Vocal Delivery Intonation and Inflection

• Read with flat affect, then with animation
• How could you possibly say that
• I would never consider it
• That dress is stunning
• I think Ive finally found Mr. Right
• Leave now and never come back
• I love everything about you
• I despise everything you stand for

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Vocal Delivery Emphasis

• Read with emphasis on underlined words
• When we persuade others, we often have to
  convince ourselves
• Personally, I am always willing to learn,
  although I do not always like being taught
  Winston Churchill
• Public speaking training is not eliminating the
  butterflies, it is getting them to fly in
  formation Toastmasters International

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Verbal Delivery Word Choice

• Dos
• Use specific, precise words
• Use vivid words and action words
• Use short, simple words sprinkled with
  appropriate professional vocabulary
• Use strong speech (declaratives)
• Ignore stumbles - keep going

13
Verbal DeliveryWord Choice

• Donts
• Use fillers (be silent instead)
• Use slang
• Apologize
• Minimize or use tentative statements
• Im not sure ? In my opinion

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Overcoming Stage Fright
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Symptoms of Stage Fright

• Stomach butterflies
• Pounding heart
• Shortage of breath
• Sweaty palms
• Dry throat
• Unsteady voice
• Trembling hands
• Wobbly knees
• Tied tongue

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Ways to Overcome Stage Fright

• Visualization, positive self-talk
• Focus on message/audience, not on yourself
• Convert fear into anticipation/ enthusiasm
• Prepare 150 percent
• BREATH belly breaths 2-5 minutes
• Rescue Remedy/Valerian Root

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Resources for Improving Speaking Skills

• PRACTICE
• PRACTICE
• PRACTICE
• Get honest, constructive feedback

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Resources for Improving Speaking Skills

• Books (see Amazon.com)
• Toastmasters (cost dues)
• Acting classes (voice coaching)
• Courses/Seminars (cost varies)
• Private speech coach (e.g. Margaret Keyes cost
  500-1000)

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Video
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End