Best AI Powered Chatbots | SMBELAL.COM

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BEST AI POWERED CHATBOTS

• SMBELAL.COM

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TABLE OF CONTENTS
WHAT IS AN AI CHATBOT?
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BEST AI POWERED CHATBOTS OF 2019
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WHY ARTIFICIAL INTELLIGENCE (AI) CHATBOTS ARE
DIFFERENT THEN REGULAR CHATBOTS
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CONCLUSION
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WHAT IS AN AI CHATBOT?

• A chatbot is a computer program that imitates
  human conversation, either spoken, written or
  both. Chatbots have conversations with people
  online, and developers usually design chatbots in
  the hope that its users will not be able to tell
  whether theyre talking to a person or a robot.

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WHY ARTIFICIAL INTELLIGENCE (AI) CHATBOTS ARE
DIFFERENT THEN REGULAR CHATBOTS

• What differentiates Artificial Intelligence
  chatbots from regular chatbots is that it is
  possible for chatbots to learn things about
  users by tracking patterns in data. Without
  training, these chatbots can then apply the
  pattern to similar problems or slightly different
  questions. This ability gives them the
  intelligence to perform tasks, solve problems,
  and manage information without human intervention.

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BEST AI POWERED CHATBOTS OF 2019

• If youre currently using a standard chatbot, but
  want to upgrade to an AI-powered one, weve put
  together a list of the best AI chatbots for 2019.
  Read on to find the right one for you.
• Watson Assistant
• Bold360
• Rulai
• LivePerson
• Inbenta
• Ada
• Vergic

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WATSON ASSISTANT

• Developed by one of the leaders in the AI space,
  IBM, Watson Assistant is one of the most advanced
  AI-powered chatbots on the market. Pre-trained
  with content from your specific industry, Watson
  Assistant can understand your historical chat or
  call logs, search for an answer in your knowledge
  base, ask customers for more clarity, direct them
  to human representatives, and even give you
  training recommendations to hone its
  conversational abilities.

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BOLD360

• Trusted by customers like Intuit, Edible
  Arrangements, and Vodafone, Bold360 patented its
  own natural language processing technology to
  help brands build chatbots that can understand
  your customers intent without the need of
  keyword matching and learn how to deliver the
  most accurate answers to them.

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RULAI

• Armed with deep-learning based natural language
  understanding and adaptive multi-taking
  capabilities, Ruali, an AI-powered chatbot for
  enterprise brands, can understand the context of
  a conversation, predict user behavior, grasp
  customer preferences, take actions, switch to
  different tasks, and ask customers for more
  clarification.

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LIVE PERSON
By collecting over 20 years of messaging
transcript data and feeding it to their
AI-powered chatbot, LivePerson can automate
almost every industrys messaging and integrate
with most messaging channels like your website,
mobile app, Apple Business Chat, text messaging,
Google Rich Business messaging, Line, Facebook
Messenger, WhatsApp, and Google AdLingo.
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INBENTA
Designed specifically for enterprise brands,
Inbentas chatbot leverages machine learning and
its own natural language processing engine to
detect the context of each customer conversation
and accurately answer their questions. Inbenta
also offers a dialog manager, which allows you to
craft custom conversation flows and paths.
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ADA
Trusted by customers like Medium, Shopify, and
MailChimp, Ada is an AI-powered chatbot that
features a drag-and-drop builder that you can use
to train it, add GIFs to certain messages, and
store customer data. Ada can also integrate with
most messaging channels and customer service
software, send personalized content to your
customers, ask for customer feedback, and report
on your bots time, effort, and cost savings.
According to their website, Ada has saved their
customers over 100 million in savings and 1
billion minutes of customer service effort.
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VERGIC

• Vergic offers an AI-powered chatbot that can
  serve as your businesses first line of customer
  support, handle transactional chats, and transfer
  more complicated problems to your actual customer
  service agents. Its like a hybrid chatbot that
  can boost your employees productivity.
• By leveraging natural language processing and
  natural language understanding, Vergic can also
  perform sentiment analysis, share documents,
  highlight pages, manage conversational workflows,
  and report on chatbot analytics.

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CONCLUSION
Whether its on Facebook Messenger, their
website, or even text messaging, more and more
brands are leveraging chatbots to service their
customers, market their brand, and even sell
their products. Fortunately, the next
advancement in chatbot technology that can solve
this problem is gaining steam -- AI-powered
chatbots. By leveraging machine learning and
natural language processing, AI-powered chatbots
can understand the intent behind your customers
requests, account for each customers entire
conversation history when it interacts with them,
and respond to their questions in a natural,
human way.
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