Human Factors in Cabin Safety

1
Human Factors in Cabin Safety

• Cabin Safety Seminar
• Bangkok 2008

2

• What are Human Factors?

3
What are Human Factors?

• Anything to do with people

4
Human Factors

• Human beings and their work environment

5
Human Factors

• Human beings and their work environment
• Human beings and technology

6
Human Factors

• Human beings and their work environment
• Human beings and technology
• Human beings and procedures

7
Human Factors

• Human beings and their work environment
• Human beings and technology
• Human beings and procedures
• Human beings and the environment

8
Human Factors

• Human beings and their work environment
• Human beings and technology
• Human beings and procedures
• Human beings and the environment
• Human beings and human beings

9

• The human being is the centrepiece of the
  framework and is the most critical and flexible
  component.
• It does have limitations which can be predicted

10

• Human limitations must be taken into account
  during the design phase of all other components
  of the system

11
SHEL Model

• Software policies, procedures and processes
• Hardware technology
• Environment situation and culture
• Liveware human interaction

12
SHEL Model

• Software
• Regulations Written instructions
• Company policy Symbology
• SOPs Manuals
• Checklists Publications
• Training

13
SHEL MODEL

• Hardware
• Galley design Trolley design
• Emergency equipment Exits
• Crew jump seats

14
SHEL MODEL

• Environment
• Temperature Noise
• Lightening Air quality
• Turbulence Sleep
• Financial situation Regulatory oversight

15
SHEL MODEL

• Liveware
• CRM Team work
• Leadership Cultural differences
• Corporate culture Attitudes
• Training

16
SHEL Model

• Software policies, procedures and processes
• Hardware technology
• Environment situation and culture
• Liveware human interaction

17
Flight Deck and Cabin Crew

• Why are we different?

18
Historical Background

• Origins of the job
• Public perception
• Corporate attitudes

19
Physical Separation

• Lack of awareness of others duties
• Different flying schedules
• Locked flight deck door
• Different FT/DT regulations

20
Psychological Isolation

• Personality differences
• Differences in motivation

21
Regulatory Factors

• Sterile flight deck procedures
• FT/DT limitations
• Licensing issues

22
Organizational Factors

• Administrative segregation
• Training issues
• Scheduling

23
Solutions

• Joint crew training

24
Solutions

• Joint crew training
• CRM

25
Solutions

• Joint crew training
• CRM
• FT/DT limitations

26
Solutions

• Joint crew training
• CRM
• FT/DT limitations
• Briefings

27
Solutions

• Joint crew training
• CRM
• FT/DT limitations
• Briefings
• Emergency procedures

28
Solutions

• Joint crew training
• CRM
• FT/DT limitations
• Briefings
• Emergency roles procedures
• Corporate culture

29
SHEL Model

• Software policies, procedures and processes
• Hardware technology
• Environment situation and culture
• Liveware human interaction

30
Manufacturers and Cabin Crew
31
Challenges

• Exit design
• Equipment design and location
• Galley design

32
Solutions

• More input from cabin safety experts in the
  design of
• Cabin interiors
• Equipment
• Galley layouts.

33
Human Factors Issues

• Training
• Briefings
• Emergency procedures
• Passenger management
• Cultural differences
• Teamwork
• Disruptive passengers

34

• Questions?