Welcome to London Midland

1
Welcome to London Midland
2
Who we are

• The UKs most enduring partnership between
  transport operators delivering rail franchises in
  this country
• Joint venture between the Go-Ahead Group (65)
  and Keolis (35). Keolis owned by AXA, through
  AXA Private Equity (52) and SNCF (45.5)

• 2,600 staff
• 1,200 services a day
• 45.5 million passenger journeys a year
• 149 stations
• Runs from 11 November 2007 to 19 September 2015

3
Shrewsbury Birmingham Growth

• Passenger journeys (year to date)
• 313k in 2007 340k 2008 8.5 passenger volume
  growth
• Earnings in the same period have also risen by
  are up by 8.4

4
Investments

• 300 million over the life of the franchise
• 243m in fleet
• 5m in fleet refurbishment
• 11.5m in stations, 5.7 million in first 3 years
• 5.2m on car parks
• 5m on staff training and development
• 500,000 to improve staff accommodation

5
Tickets and revenue protection

• Robust Smartcard roll-out pilot introduction by
  2010
• Investment in 18 new ticket machines
• Enhanced revenue protection, in particular
  network-wide penalty fares and five ticket gating
  schemes at Birmingham stations
• Ticket-buying facilities at every station

6
Stations and access

• 11.5m station enhancement programme station
  refurbishment, improved signage and lighting
  CCTV, help points
• Station environment NPS target of 85 by Spring
  2015
• Improved accessibility 250k annual fund
• Integration schemes e.g. Birmingham Airport
• Possible NSIP schemes for Wellington and Telford
• Further improvements at Shifnal

7
Customer information and services

• Investment in real-time information on trains and
  stations
• Integrated control centre managing customer and
  staff information
• PDAs for passenger-facing staff
• London Midland customer services centre
• New London Midland website

8
Security

• Secure station status at 73 stations Park Mark
  status at 10 car parks by 2009
• Zero tolerance to graffiti 24-hour removal
  target
• New Task Force
• NPS target of 85 by 2015 for passengers
  personal security

9
Environmental

• Environmental benchmark review
• Annual improvement targets
• Dedicated environmental officer
• Staff and passenger awareness campaigns
• Improved sustainability
• recycle more
• waste less
• run the business responsibly
• support passengers to make choices e.g. reduced
  price car parking for green vehicles

10
Performance

• By the end of the franchise
• Reduce the delays to services that we cause by
  36
• Public Performance Measure (PPM) target of 90.7
• trains arrive within 5 mins of the published
  time (MAA)
• Current Performance
• 90 of trains arrived within 5 mins of their
  advertised times
• 97.9 of advertised services ran

11
Partnerships

• Working with others to revitalise the railway
• More local management involvement
• Engagement with local authorities, Network Rail
  and others
• Stronger stakeholder relationships
• Local Authority and Community Rail
• Opinion formers and User groups
• New Stakeholder Advisory Board from 2008
• December 2008 timetable project
• working with Department for Transport, other rail
  operators and Network Rail

12
Staff and partnerships

• Investors in People accreditation for London
  Midland (2 years ahead of schedule)
• Harmonisation of employee terms conditions
• New uniform roll-out starting
• Hertfordshire Rail Quality Partnership signed
  (Warwickshire already in place)
• Joint investment plans in progress

13
High Level Output Specification (HLOS)

• 1300 extra carriages promised as part of 2007
  White Paper - Delivering a Sustainable Railway
• extra capacity through new carriages and
  re-deployment of existing carriages
• longer vehicles on busy routes and at peaks
• National increase in carriages of c10
• London Midland increase of 93 carriages 19
  more
• 6,700 extra seats in traffic for London Midland

14
TOC EMUs DMUs
C2C 40 0
One 188 0
NX East Coast 0 0
First Capital Connect 256 0
East Midlands Trains 0 3
London Midland 67 26
Intercity West Coast 106 0
Chiltern 0 12
First Great Western 0 52
South Western 105 0
South Central 106 0
South Eastern 110 0
Cross Country 0 6
Transpennine Express 0 42
Northern 24 158
15
HLOS next steps

• HLOS sets out demand growth in key cities/routes
  (eg London, Birmingham etc)
• Rolling Stock Plan announced Jan 08 all
  additional to current commitments
• NR and TOCS check alignment with NR Strategic
  business Plan
• DfT will ask each TOC to prepare a business case
  and a delivery plan

• DfT may ask TOCs to procure the extra trains
• TOCs and NR to consider Depot, maintenance,
  stabling, power supply
• Other rail industry capacity schemes run in
  parallel eg Thameslink programme, Intercity
  Express (replacement for HSTs), Crossrail, tram
  train and next generation multiple units

16
December 2008 and beyond

• Beyond
• New St Gateway 2009 onwards 31m to 52m
  passengers
• Euston redevelopment - ?
• Major housing growth Milton Keynes
• Bletchley resignalling 2010
• West Midlands resignalling 2008 onwards

• December timetable
• Hourly London Euston Northampton Crewe
• Birmingham-Liverpool half hourly
• Restoration of half hourly Birmingham-Northampton
• Restoration of through Birmingham-Northampton-Eust
  on
• All New Street services recast
• Passenger dividend v 14m NR fine?

17
Thank you