Etiquette, Table Manners and Place Settings

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Etiquette, Table Manners and Place Settings
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How is your etiquette and success in the
workplace?

• Before eating your meal do the following except
• a. Sit up straight
• b. Place your napkin on lap
• c. Put your cell phone on the table
• d. Wait for everyone to be served
• When dressing for an interview, do not wear the
  following
• a. a navy blue suit
• b. a grey suite
• c. a dark brown suite
• d. a red suite
• All of the following statements are true for
  dressing successfully in the workplace except
• a. Mens shoes should match their pants
• b. Ladies should wear sling back shoes
• c. Ladies should wear conservative jewelry
• d. Mens socks should match their shoes

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• Table Manners Place Settings

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Objectives

• By the end of the presentation, participants
  will
• Know proper table manners in business or social
  setting
• Gain skills to conduct themselves properly when
  eating in any situation

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Table Manners Place Setting

• Posture and hand placement
• Placement of napkin
• Talking and chewing
• When to begin eating and what to do if something
  is unreachable
• Placing utensils at the end of meal

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Table Manners Place Settings

• Ordering food
• Proper placement of utensils when setting table
• Serving yourself butter and placement of the
  butter knife
• Use of cell phones
• When you have to sneeze, burp or blow your nose

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How To Perfect Table Manners
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Dressing and Body Language
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Objectives

• By the end of the presentation, participants
  will
• Identify ways to communicate and manage
• impressions through proper dress
• Understand universal body language
• Gain a greater sensitivity to nonverbal
• messages

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Dress Language

• Social or business setting - communicating
  ourselves to others
• Dressing to control impression and reflect
  self-perception

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Dress Language

• Professional dress for women and men
• Best styles and colors
• Suggested color combinations
• Best fabrics, fit and comfort
• Accessories
• Basic wardrobe

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Dress for Success
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Body Language

• Non-verbal messages
• Body motions and nervous gestures
• Posture and handshakes
• Facial expression and eye contact

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Body Language
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Greetings, Introductions, and the Art of Good
Conversation
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Objectives

• By the end of the presentation, participants
  will
• Increase your level of confidence in unfamiliar
  situations
• Acquire a set of guidelines for everyday living
  in a social and business environment

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Greetings

• Beginning your greeting
• If you ask someone How are you? be prepared to
  stick around for the answer.
• The typical greeting, Good morning, how are
  you? is simply a ritual. The appropriate reply
  is, Fine thanks, and how are you?
• Once you are introduced repeating the persons
  name and saying, Hello, Dr. Wilson it is a
  pleasure meeting you, is a polite technique that
  helps you remember a persons name.

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Greetings

• Informal and Inappropriate Greetings

Whats shakin
Yo
Whats Up or Wassup
Whats Happening
Hey
Hows it Going
How you doing or How ya doin
Holla
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Greetings and Body Language
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Greetings

• What is a good handshake?

Dead Fish
Palm Pincher
Bone Crusher
Firm, Warm Handshake
All American
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Introductions

• The first impression Putting your best foot
  forward
• During introductions make eye contact, rise,
  smile, and shake hands with the other person.
• Who should be introduced to whom?
• Mention the most important person first (Based
  off of rank, not gender). Present a gentleman to
  a lady. A young lady to an older one. A single
  woman to a married woman.
• Names are not enough, supply a nugget of
  information with the name to serve as a
  conversation starter.
• Youve been introduced, now what?

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Art of Good Conversation

• Making a lasting impression
• How do you want to be remembered?
• Body language and appropriate behavior
• Establishing rapport
• Good listening skills
• Eye contact, nodding
• Showing interest in others

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Art of Good Conversation

• Conversations to avoid
• Money matters, including salaries, debts, and
  taxes
• Personal topics or topics that could be
  embarrassing - age
• The state of ones health or someone elses
  health
• Controversial subjects, such as religion,
  politics, gossip
• Gloomy or depressing topics -floods, world hunger

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Art of Good Conversation

• Starting a conversation at dinner of lunch.
  What do you talk about?
• Use the word H E L P to recall topics for
  chitchat.
• H - hobbies, interests
• E - entertainment (music, movies, plays), events
  (current)
• L - leisure, literature, and law
• P - photography, professionalism

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Art of Good Conversation

• The art of small talk is regarded as an important
  business and social skill
• Utilizing the 5 Ws will help you to start a
  sentence
• Who, What, When, Where, Why
• Ask Open Ended questions so that you receive more
  than a Yes or No Answer

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 Self-Empowerment Checklist
Assessment Use this list to help you identify
your development goals. Each week select 1 or 2
goals to improve upon.
 
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How is your etiquette?

• Before eating your meal do the following except
• a. Sit up straight
• b. Place your napkin on lap
• c. Put your cell phone on the table
• d. Wait for everyone to be served
• When dressing for an interview, do not wear the
  following
• a. a navy blue suit
• b. a grey suite
• c. a dark brown suite
• d. a red suite
• All of the following statements are true for
  dressing successfully in the workplace except
• a. Mens shoes should match their pants
• b. Ladies should wear sling back shoes
• c. Ladies should wear conservative jewelry
• d. Mens socks should match their shoes