Culture and Organizational Life

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Culture and Organizational Life
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National values and organizational practices
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Differences in HRM among 5 clusters of countries
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How cultural values shape the conduct of HRM

• attitudes held about, and definitions of, what
  makes an effective manager, and their
  implications for the qualities recruited, trained
  and developed
• the giving of face-to-face feedback, levels of
  power distance and uncertainty avoidance, and
  their implications for recruitment interview,
  communication, negotiation and participation
  processes
• expectations of the managersubordinate
  relationship, and their implications for
  performance management and motivational processes
• differential concepts of distributive justice.
  socially healthy pay and the individualization of
  rewards, and their implications for the design of
  pay systems
• the mindsets used to think about organizational
  structuring or strategic dynamics.

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• Emotional Intelligence (EI)
• Self-awareness
• Self-management
• Self-motivation
• Empathy
• Social skills
• Research Findings
• High EI scores, not high IQ scores, characterize
  high performers.

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Cultural Intelligence

• Cultural Intelligence (CQ) is the ability to cope
  with national, corporate and vocational cultures
  as described by Christopher Earley and Elaine
  Mosakowski in HBR of October 2004. CQ is the
  ability to understand unfamiliar contexts, and
  then to adjust. They describe three sources of
  Cultural Intelligence.

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Cultural Intelligence
Metacognitive (MC) Strategies for Awareness,
Planning Checking Cognitive (COG) Cultural
Knowledge Domains Motivation (MOT) Intrinsic
Desire Interests Behavior (BEH) Verbal
Non-verbal Actions
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CQ-StrategyMetacognitive (MC)

• Making sense of multi-cultural experiences
• How people make sense of new cultural settings
  include
• Planning before an encounter
• Checking assumptions during an encounter
• Revising mental maps when necessary

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CQ-KnowledgeCognitive (COG)

• Knowledge of cultures and cultural values,
  beliefs and how
• these values are reflected in history, customs,
  political,
• economic, and social aspects of different
  cultures

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CQ-MotivationMotivation (MOT)

• An interest to engage in cross-cultural
  interactions, new cultural settings
• Confidence to function well in cross-cultural
  settings

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CQ-BehaviorBehavior(BEH)

• Ability and flexibility to adapt verbal and
  non-verbal behaviors appropriately in new
  cultures
• Verbal tone, pronunciation, etc.
• Non-verbal gestures, facial expressions,
  dressing, etc.