Human Resources and Management

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Human Resources and Management
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Managing

• Managing your business requires you to put
  operation plans into action.
• Establishing policies and rules allows your
  business to run smoothly.
• When deciding whether to extend credit,
  businesses evaluate the character, capacity, and
  capital of credit applicants.

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Operating Policies

• Operating policies include
• hours of operation
• credit policies
• procedures for returning/reworking a product
• delivery policies
• customer service policies
• employee and customer safety policies

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Staffing

• To determine your specific staffing needs, you
  must design an organization chart and write job
  descriptions and job specifications
• An organization chart helps you delegate
  responsibility, authority, and work
• Three of the most common types of organizational
  structures are
• Line
• line-and-staff
• project organizations

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Staffing

• Staffing a business, whether ongoing or start-up,
  requires the same steps-recruiting, screening,
  setting pay and benefits, and providing training
  and development
• The ongoing business, however has more options
  and personnel to work with, making it much more
  complex

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Job Descriptions

• Job descriptions and job specifications help you
  determine the kind of employee you want
• When trying to find prospective employees, use a
  recruiting method that best suits the position
  you want to fill
• Try to avoid having so many policies, rules, and
  regulations that they limit your flexibility in
  managing your business

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Being a Business manager

• As a business manager, you will have to
• develop procedures to resolve disputes among
  employees
• ensure that employees are not discriminated
  against
• deal with employees who are performing below
  expectations

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Motivating Employees

• In order to get the most from their employees,
  managers can
• provide meaningful work
• allow for schedule flexibility
• involve employees in decision making

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Motivating Employees

• (4) give recognition
• (5) provide performance evaluations
• (6) reward performance
• -delegating responsibility expands an owner's
  ability to manage in the workplace an it can be
  very motivating to employees