ICAO/ASPA Regional Seminar on Safety Management Systems (SMS)

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SMS the ATM insight
presented by IFATCA
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SMS/ATMintroduction

• An identified weakness is the way that different
  States have applied safety standards

ICAO mandate for the use of SMS to standardize
the approach to safety.
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SMS/ATMintroduction

• Management tool.
• Positive safety culture.
• Ownership of SMS must be seen to be inclusive of
  all staff.
• Operational staff must be involved from the
  outset.

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SMS/ATMintroduction

• Interrelationships with other system elements.
• Everybody working in aviation should have a
  basic knowledge of SMS.
• Target Level of Safety, Risk Management,
  Functional Hazard Analysis and Mitigation should
  be familiar ones.

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SMS/ATMintroduction

• Non- punitive comprehensive reporting system(s)

NOSS
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SMS/ATMdiscussion

• STATE ANSPs
• PRESSURES
• SAFETY CONFLICT

NON-STATE ANSPs PRESSURES SAFETY CONFLICT
Reduction of SAFETY LEVELS
States must retain responsibility for ensuring
that levels of safety achieved by the ATM
service-provider are acceptable.
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SMS/ATMdiscussion
SAFETY OBJECTIVES

• ANSP

SAFETY REGULATOR
Requirement for safety regulators to be competent
and experienced in the provision of ATM services.
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SMS/ATMdiscussion
Risk Management Process
Hazard Identification
Risk
Risk Reduction
Mitigation
Safety Case
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SMS/ATMdiscussion

• Controller workload and use of Controller support
  tools must be examined carefully.
• Mitigation should be subject to the hazard
  identification and risk management process and
  take into account all that includes the
  controller as mitigator.

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SMS/ATMdiscussion

• The introduction of capacity enhancements
  controller support tools.
• Every change to an existing system or
  introduction of a new system should be
  accompanied by a documented safety assessment.

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SMS/ATMDiscussion
IFATCA believes

• The safety regulator has a pivotal role to play
  in auditing service providers safety cases

It is incumbent upon the service provider to
assure the regulator that it meets both national
safety requirements and his own requirements as
derived from the SMS.
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• Introduction Training Policy

1. IFATCA supports the introduction of Safety
   Management Systems (SMS) for the purpose of
   ensuring a systematic approach to the reduction
   of risk within the ATM system.

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• Introduction Training Policy

1. ATM providers should be encouraged from the
   outset to utilise the available operational
   expertise already existing within their
   organisations when developing SMS.

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• Introduction Training Policy

1. ATM providers should make available training in
   safety related subjects such as hazard analysis
   and risk assesment for selected operational
   personnel to maximise the effectiveness of the
   SMS processes.

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• Normal Operations Safety Survey (NOSS)

• What is NOSS?
• Normal Operations Safety Survey (NOSS) is a tool
  for the collection of safety data during normal
  ATC ops.
• This tool is developed by ICAO and is the ATC
  equivalent of the Line Operations Safety Audit
  (LOSA) that is used in airline ops.
• Both tools are based on the TEM framework as
  developed by the University of Texas.

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• Normal Operations Safety Survey (NOSS)

• Where the aviation industry has built up an
  enviable safety record by learning lessons from
  the things that went wrong (i.e. incident
  accident investigations), NOSS LOSA explore the
  option to learn additional lessons from things
  that went well (i.e. operations that havent
  resulted in an incident or an accident, in other
  words the majority of operations)

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• Normal Operations Safety Survey (NOSS)

• In both NOSS and LOSA trained observers record
  specific items from the context in which ATC or
  flight ops take place.
• This by the way is wher NOSS and LOSA differ
  significantly from proficency checks
• NOSS LOSA look at the context, whereas in
  proficiency checks the focus is on individual
  persons.

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• Normal Operations Safety Survey (NOSS)

• NOSS SG 2004
• "That ICAO initiate studies on the development of
  guidance material for the monitoring of safety
  during normal air traffic service operations,
  taking into account, but not limited to, the line
  operations safety audit (LOSA) programmes which
  have been implemented by a number of airlines.
• The task of the NOSS SG is to support the ICAO
  Secretariat in developing the ICAO NOSS Manual

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• Normal Operations Safety Survey (NOSS)

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• Normal Operations Safety Survey (NOSS)

• 2005 Completed ICAO Circular on TEM in ATC
• Available at (www.icao.int/anb/humanfactors)
• May/Jun 05 1st ever NOSS trials AUS / NZL
• Jan 06 NOSS trials YVR

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• Normal Operations Safety Survey (NOSS)

• I.E. AUSTRALIA
• First Trial Brisbane
• A total of 52 observations were conducted over 2
  weeks. All observations were conducted on Radar
  en route and arrival sectors, totaling 14
  sectors along the Australian East Coast. In total
  there were 5 observers each observation lasted
  between 1 and 1 ½ hours and was done by a single
  observer

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• Normal Operations Safety Survey (NOSS)

1. Monitoring Safety in Normal Operations must be
   seen as an integral element of a Safety
   Management System.

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• Normal Operations Safety Survey (NOSS)

1. A Safety tool such as NOSS, shall meet the
   following conditions

• De-identified, confidential, and non-disciplinary
  data collection
• Adequate feedback of the results to the controller

• Joint management/controller sponsorship
• Voluntary paticipation
• Trained observers
• Set targets of safety enhancements

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