INCIDENT REPORTING

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INCIDENT REPORTING

• Suncoast Area

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PURPOSE

• Review Suncoast Region Operating Procedures
• Define Critical Incidents Reportable Incidents
• Convey How Where to Send Incident Reports

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Critical IncidentsReporting Procedures

• Oral Report to APD by telephone or in person
  within ONE HOUR of becoming aware of the
  incident.
• Immediate Notification of WSC
• Follow-up with an APD Incident Reporting Form
  immediately but no later than the next business
  day.
• Whenever possible, Incident Reports should be
  completed electronically at www.fccflorida.org

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Critical Incidents Include

• Consumer Death
• Sexual Misconduct
• Missing Child
• Adult Adjudicated Incompetent
• Media an unusual occurrence that may result in
  unfavorable media attention

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Consumer Death

• Death of a person receiving services from an APD
  operated, licensed or contracted provider, MW
  provider, or ICF/DD that occurs or allegedly
  occurs due to an accident, act of abuse, neglect
  or other unexpected incident.
• Deaths must be reported within ONE HOUR of
  becoming aware of the death.
• During normal business hours, contact Medical
  Case Management
• After normal business hours, contact the after
  hours designee.

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Sexual Misconduct

• Any sexual activity between a provider and a
  Consumer, regardless of the consent of the
  consumer, or incidents of nonconsensual sexual
  activity between consumers.

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Missing Child or Adult Adjudicated Incompetent

• The unauthorized absence or unknown whereabouts
  of a minor or an adult who has been adjudicated
  incompetent who is receiving services from an APD
  operated licensed or contracted provider, MW
  provider or ICF/DD.

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Media

• An unusual occurrence or circumstance that may
  bring unfavorable attention to APD or our
  contracted providers.

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Procedure for Missing Children or Incompetent
Adult

• Immediately call local law enforcement and ask
  the officer to
• Take a report of the missing child/adult
• Assign/provide a case number
• Provide a copy of the missing person report when
  available
• If a missing person report is not taken -
  document name of the officer/agency speak to
  the appropriate Watch Commander
• Immediately afterward notify APD and provide the
  above information

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Reportable Incidents

• Must be reported within One business day by
  completing an APD Incident Reporting Form
• Must be completed by person initiating the report
• Fax, electronically mail or personally deliver to
  the Area Triage Specialist.
• Provide immediate notification to the persons
  WSC.

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Reportable Incidents Include

• Altercations resulting in law enforcement
  contact
• Consumer Injury requiring medical attention in an
  urgent care center, emergency room or physician
  office setting
• Consumer Arrest
• Missing Competent Adult gt or lt 8 hours
  depending upon the persons capacity
• Suicide Attempt
• Other (Specific to the Suncoast Area)

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Other Reportable Incidents Include

• All Baker Acts
• All Unplanned Hospitalizations including visits
  to the Emergency Room or Urgent Care Centers
• All Medication Errors
• Medical Case Management
• Medication Error Form
• All Arrests of provider agency employees
  independent providers

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Where Do I Find the IR Form?

• Go to www. fccflorida.org
• Left click on any of the yellow counties for the
  Suncoast Area (SC)
• Left click on Incident Report Form SCR1105
• Submit electronically using Adobe Reader
• Remember to print the report for your records
  the WSC before transmitting your report
• Handwritten Incident Reports must be legible and
  are to be faxed to Linda Henderson, Triage
  Specialist at [phone]
• Any questions about incident reporting should be
  directed to Ms. Henderson at [phone] or
  via email at linda_henderson_at_apd.state.fl.us

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What Happens with the Incident Report?

• Logged into a database,
• Triaged by Triage Specialist
• Forwarded to appropriate APD Staff for follow-up
• Helene Coutu, Special Services
• Ken Winn, Behavior Analysis
• Rick Robertson, Residential Services
• Laurie Harlow, Administrative Processing

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APD Risk Management functions

• Review Incidents
• Ensure necessary follow-up including
• Direct intervention
• Technical assistance
• Initiation of a provider corrective action plan
• Enter final results into a database for analysis
  of patterns trends of critical/reportable
  incidents

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KNOWLEDGE REVIEW

• What types of incidents are classified as
  critical incidents?
• How soon must critical incidents be reported?
• If a critical incident occurs after normal
  business hours or on a weekend who is the
  incident reported to?
• Who else must be notified?
• Oral reports must always be followed up by an
  _________________?

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KNOWLEDGE REVIEW (continued)

• What are some types of reportable incidents?
• What reportable incidents are classified as
  Other?
• Where can you find the Incident Report?
• What do you do prior to submitting the report?

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