7-5 ISO 9000

1
????????? - ???????
??????? ??????? M964012001 ????M964012020
??? M964012026 ????M964012028 ??? M964012031
????M964012032 ??? M964012033 ??? 2007/10/25
2
??

• 7-1 ??????
• 7-2 ?????????
• 7-3 ??????
• 7-4 Shingo????????
• 7-5 ISO 9000
• 7-6 ?????????
• 7-7 ??????
• 7-8 ??

3
7-1??????

• ??
• ????????,?????????
• ????,???????????
• ??????
• ??????????
• ?????????????????????
• ?????????????????,????
• ????????

4
??????(?)

• ??????????
• Crosby??????
• ????????????
• ???????
• ???????
• ??????
• ???????
• ????

5
7-2 ?????????

• ???????????
• ???????
• ???????

6
????

• ????(Design quality)????????????,????????????
• ??
• ????? ????????????????,????????????????????????

7
??????
?? ?? ???? ??? ???? ??????
?? ?? ??? ??? ???? ?? ?? ?? ??????????? ?????????????????? ????,????????????? ???? ???? ??????? (?????????) ???? (????? ????) ??????????? (????) ?????? ?? ?????? ??????(???) ????? ?????? ???? ??????? ????????????? ?????? ?????? ??? ??????? ???? ?????? ??????? ????????
8
????

• ??
• ?????,????????????100??????????
• ?????,?????????????????????
• ????
• ?????1520
• Philip Crosby?????2.5??
• ????????????????
• ???????
• ????????????
• ??????????

9
????
10
7-3 ????6s??
???????????
???????
?????????
??????
??
11
???????????

• ?1980??,Motorola ??????????????20?,???100????????6
  1,??? Toyota ??100???30????
• ?? Motorola CEO Bob Galvin ????????????????????,?
  Mike Henry ????? 6-Sigma ?????????,????,????????
  6-s ????
• Allied-Signal CEO Larry Bossidy ? Motorola
  ??,?Allied-Signal ?????? 6 sigma
  ??,??????50???????

12
???????????(?)

• Larry Bossidy ????? GE ?????,? Allied Signal????
  CEO, Larry Bossidy ? Jack Welch ??GE???? 6
  Sigma,?? GE ? 1990 ?????? 6 Sigma ,? 1996 ? GE
  ?????????10????
• ?????????? 6 Sigma ???,???????????,????????? 6
  Sigma ????

13
??????
????(6 Sigma)?????????10??????,?????2 ???,??2
PPB(Part Per Billon),???????99.9999998?
14
??????(?)
???????????????,?????? 1.5 sigma??????3.4PPM(Par
t Per Million),????????99.99966
15
??????? ?

• 3.4 PPM?????

• ??????????????????????

Y F (X) ??(X)????,????Y? ?

• ????99.99966

• ??????gt 6s

• ??????

• ??????

• ????Cp gt 2

• ??????Cpkgt1.5

• ??????????

16
?????????

• ?????

• ???????????

• ?????????????

• ???????(???????????????)?????

• ???????

17
??????

• ???????

???? VOC(Voice of Customer,???????)? VOM(Voice
of Market,???????),
???? VOP(Voice of Process,???????) VOE(Voice of
Employees,????????)

• ??8-BLOCK???????

18
??????(?)
19
??????(?)
20
??????(?)

• ??D-M-A-I-C?????????

? AEF SIX SIGMA TRAINING FLOWCHART ??
????? BB???? 1.???? 2.8- Block 3.Saving
?? 4.data collection form 5.???? 6.???? 7.Projec
t??
Training schedule of following a four-month
training and application program and successful
completion on Six Sigma projects.
15day
???4??,????10??????3?
21
??????(?)
Define Phase

• ????????CTQs (Critical to Quality)?

• ??????????

• ??????

Measure Phase

• ??CTQ???

• ??????

• ??????

22
??????(?)
Analyze Phase

• ??????? ?

• ?????? ?

• ?????? ?

Improve Phase

• ???????

• ????????

• ??????????

23
??????(?)
Control Phase

• ???????????X's????? ?

• ?????? ?

• ?????? ?

???? ???????DMAIC???????????????,???????????????
24
????????
????? ????? ????6????????????
25
??????(?)
Project Closure Transition Process
??????????
Training D M A I C
3??
6??
9??
12??
???12 ???????
??????????,?????????
26
? ?
1.Customer Focus ????
2.Data Drive ?????
3.Leadership ??
???????????!
27
7- 4 ??????
???????????????,?????? ????,???????????????
???,???????????????? ????
?? 1.??????????????????? ??????????????????? ??
,???????????????? ????????? 2.??????????,???????
???????
28
SHINGO ??

• ???Shigeo Shingo ????
• SQC???????
• ???????????????
• ????1.???SMED??????????
• ??????
• ex????????
• 2.???????????????
• ??????
• ???????????????????

29
??

• ??????????????????
• -????????(??????),
• ???????
• ???????????
• ????????????????,???????????????

30
POKA-YOKE

• 1988?????????1990???????????????????
• ?????????????????,?????????????????????????????,??
  ???????????????,????????????????????????????
• ??????????????????,??????,??????????????

31
7-5 ISO 9000

• ISO (international Organization for
  Standardization) 1987?????,??ECM,?????????????
• ISO 14000??,?????????????????
• ISO 9000 ??(ISO 9000? 9001? 9002? 9003?9004)

??/??
? ?
? ?
? ?
? ?
ISO 9003
ISO 9002
ISO 9001
32
7-5 ISO 9000 ??

• ????????ISO9000????????
• ????????????????
• ??????????????????????????EXSGS,TUV
• ISO9000?????????????,?????????????

33
7-6 ????(Bench marking)
??????????????????????????, ???????????????????
??????? ??????????????,????????????? ??????????
1.???????????????? 2.????????????????,??
?????????? ????????????????????
3.???????????????????????,?????
????????????????? ??????????????????,????????????
?, ??????????????,?????????????,
???????????????????????????,?????
??????,????????????? ?1970????????????????????,?
??????, ???????????????
34
?????????(external benchmarking)
????????? ???????????????? ????????????,???
?????????????? ????? ???????????????
--????????? --????????,????????? (??????????????
???????)
--???BMW mini-cooper ??????????,
??????????? ???
35
?????????--??
??19601970??,????????????,??????????? ?,
????70? ?????70????,??????????????????????,
????????????,??????????? ???????,?????80???,????
??????, ??????????????????????????????
????????,??? ????1984??87??????1989??124???
???????1987??9???1990??14.6
????????????38 ??????????7??????,?????12???
19? ????????,???1989??????????????,???
??????????????????????
36
?????????--?????
???? XXX ?? A (??) A (??) B (??) C (??) C (??)
?? ??? ???? Mxx ???? xxxM Fxxx ???? Vxxx ???? Jxxx
???? Roll-to roll ATO ?????? ?????ATO?? ????? ATO??????? Multi-layered sputter coating????? ?????
????? gt90 (1100nm) 97a (1100nm) 70b (1100nm) 95a (1200-1500nm) 94a (1100nm) 88b (1100nm)
??? gt50 70a/60b 38a 74a 70a 70a/60b
???? lt8 8a 9a 7a 9a 9a
UV??? gt99 gt99a 99a gt99a gt99a gt99a
???? - 52a - 55 -
a ????? b ??? (UV-VIS-NIR spectrometer)
37
???????
????(????)???????
38
??????????????
7-7 ??????????
38
39
?????????
39
40
?????????????
40
41
???????????
41
42
???????????
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43
??????????????
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44
????????????
44
45
7-8??

• TQM????
• ???????????
• ????,????
• ?????????????
• ?????????

46
7-8??

• ?????(QC)
• ??????????????
• ??????
• ???????????????
• ????????????
• ?????????????

47
7-8??

• ?????????

????
???
??A
??B
48
7-8??

• ???(?????????????? )

49
7-8??

• ?????????

6
50
7-8??

• ????
• ??????????????0 ??QC??,
• ???????????????????
• ???

51
7-8??

• ?????
• ?????????,??????????
• ???????
• ???????,?????????????
• ????????????

52
7-8??QC???
53
7-8??

• ?????
• ???????????????????
• (????????????)?????172?
• ???????15??