ISO 9000

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ISO 9000

• SCM 462
• Dr. Tibben-Lembke

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So what does ISO stand for?
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So what does it mean?

• ISO is a word from the Greek isos, meaning
  equal (isoquant, isoprofit line). Its not an
  abbreviation.

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Basic Premise

• A well-designed, well-implemented, and carefully
  managed quality system provides confidence that
  the outputs will meet customer expectations and
  requirements.

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What is ISO certification?

• Does not guarantee a quality product.
• No inspection of the product is involved in
  certification.
• To get certified
• Have a written set of procedures for every
  activity
• Have your employees always follow procedures
• Pay someone to come and verify that you always
  follow your written procedures
• If procedures are followed, your products should
  be consistently, uniformly good

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So why do it?

• In Europe (and elsewhere) only buy from certified
  companies to ensure safety
• Telecommunications equipment
• Medical devices
• Gas appliances
• Toys
• Construction products
• Required for international competitiveness
• Not to mention all of the other benefits of
  trying to improve quality

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Quality Management Principles

• Customer Focus
• Leadership
• Involvement of People
• Process Approach
• System approach to management
• Continual improvement
• Factual approach to decision making
• Mutually beneficial supplier relationships

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ISO Family of Standards

• ISO 90012000 Basis for certification
• ISO 90042000 to prepare for national quality
  award
• ISO 10006 for project management
• ISO 10007 for configuration management
• ISO 10012 for measurement systems
• ISO 10013 for quality documentation
• ISO/TR 10014 managing economics of Q
• ISO 10015 for training
• ISO/TS 16949 for automotive suppliers
• ISO 19011 for auditing

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Older ISO Standards

• ISO 90001994 Standard
• Certifies processes are standardized
• 9001 for distributors
• 9002 for assembly
• 9003 for full-line manufacturing and retailing
• ISO 90002000 Standard
• All replaced by ISO 90012000
• Conversion mandatory by Dec. 15, 2003

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Certification Structure
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How do you do it?

• Accreditation Agencies (3 in U.S.) certify
• Certification Bodies (60 in U.S.)
• Certification body makes sure you are in
  compliance with the standard
• Accreditation agency makes sure Certification
  Body knows what its doing.
• Different Cert. Bodies specialize in different
  industries.

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9000 Registrations

• Total ISO 9000 registrations plateauing
• 90002000 growth before deadline

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14001 certificates
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What would Dilbert say?