Aucun titre de diapositive

1
Freight Portal A Dedicated Service for Lorry
Drivers in the Arc Atlantique CorridorAlexia
Journé (SANEF)
2
Arc Atlantique Freight Portal
Contents

• Introduction

• User needs survey

• The Freight Portal

• Conclusion

3
Arc Atlantique project
Introduction

• Objectives
• Promote alternative routes in the Arc Atlantique
  Corridor in order to transfer traffic from
  saturated axes

User Needs Survey
The Freight Portal
Conclusion

• Create an international corridor which links most
  harbours and by-passes congested areas around
  Paris.
• Support the modernisation of harbours and freight
  facilities (Port2000 at le Havre,)
• How ?
• Implementing specialised services for frequent
  users of this corridor
• Freight community
• Tourists during peak holiday times

4
The need of a survey

• First step to define specialised service
  identify the freight community requirements
• A survey was conducted in 2002 in order to
• Understand their needs
• Analyse reasons why drivers stop at rest areas
• Audit current services offer
• Assess new proposals

Introduction
User Needs Survey
The Freight Portal
Conclusion
5
User Needs Survey methodology
Introduction

• QUALITATIVE study
• A meeting with a group of 8 drivers
• 8 interviews with haulage managers
• QUANTITATIVE study
• Face to face questionnaire at rest/service areas
  with 342 drivers
• Telephone Interview with 137 haulage managers

User Needs Survey
The Freight Portal
Conclusion
6
User Needs Survey outcome (1)
Introduction

• General conclusions
• Most drivers change routes everyday
• Drivers dont randomly choose the rest area they
  stop at.
• Communications between the driver and his company
  are mostly made through mobile phones and are
  mainly to communicate the trucks location.

User Needs Survey
The Freight Portal
Conclusion
7
User Needs Survey outcome (2)

• Service requirements
• Freight company managers
• Have accurate, real-time information at their
  disposal in order to inform their drivers.
• Drivers
• Have real-time information and re-rerouting
  information at their disposal when necessary
• Be informed of free parking spaces at
  rest/service areas.
• Find maps of cities, peri-urban and industrial
  parks (esp. routes open to HGV)
• Be informed of possible restrictions (bridge
  clearance, etc)

Introduction
User Needs Survey
The Freight Portal
Conclusion
8
User Needs Survey outcome (3)
Introduction

• Communication channels
• Freight company managers
• Fax
• Internet
• Drivers
• 107.7 FM radio
• VMS
•  Internet its too expensive ! 
•  by phone, why not with voice recognition 

User Needs Survey
The Freight Portal
Conclusion
9
Arc Atlantique Freight Portal

• Taking into account the outcome of the survey,
  Arc Atlantique partners and regional authorities
  have decided to
• Strengthen their existing offer on VMS, internet
  and 107.7 radio (for example information on free
  parking spaces)
• Implement Internet booths at rest areas where
  drivers can find dedicated information through a
  freight portal.

Introduction
User Needs Survey
The Freight Portal
Conclusion
10
Objectives of the Freight Portal

• Match requirements according to survey results
  providing dedicated information to
• regular French or foreign drivers of the Arc
  Atlantique Corridor.
• French or foreign drivers that are not familiar
  with Arc Atlantique network and destinations they
  can reach(harbours, industrial parks, logistic
  platforms)
• Take benefit of existing (scattered) information
  sources over Internet, from both Arc Atlantique
  partners, Ports and local authorities
• Create a tool that is easy to manage despite the
  large number of services and actors involved
• Create a tool that is easy to use for people that
  are not familiar with Internet
• gt for the Arc Atlantique to become their
  favourite route

Introduction
User Needs Survey
The Freight Portal
Conclusion
11
Outline of the Portal

• The portal consists of hyperlinks towards
  existing third party internet sites.
• Geographic coverage
• Routes and journey planner
• Departments
• Cities (including industrial parks)
• Website ergonomics and access to information
• Browsing through the arborescence, from general
  topics to detailed and specific information
• Direct access to existing services, to cities or
  main routes by clicking the interactive map

Introduction
User Needs Survey
The Freight Portal
Conclusion
12
Proposed Services (1)

• Traffic conditions including
• Realtime traffic
• Webcam
• Traffic forecasts
• Scheduled roadworks
• Weather
• Services dedicated to HGV
• Service and rest areas
• Emergency breakdown service
• Restrictions
• Rules and restrictions

Introduction
User Needs Survey
The Freight Portal
Conclusion
13
Proposed services (2)
Introduction

• Harbour information
• Access maps
• Scheduled ferry arrivals and departures
• Urban and peri-urban information
• Access Map
• Maps of business/industrial parks

User Needs Survey
The Freight Portal
Conclusion
14
Demonstration
Introduction
User Needs Survey
The Freight Portal
http//corporate.lorcom.fr/sapn/fret
Conclusion
15
Conclusion

• Very flexible architecture that will evolve as
  new services and actors are integrated.
  Geographical coverage can also be easily extended
• Relatively low cost solution for information
  delivery at specific locations (about 5 k per
  terminal)
• The mid-term objective is for the Freight Portal
  to become a standard for freight community

Introduction
User Needs Survey
The Freight Portal
Conclusion