1
How To Keep Someone From Snapping Their Fingers
and Making Us Disappear

• Client Charlene Douglas
• Consulting Firm A D, Inc.
• Report Dated August 4, 2002

2
Problem

• Restricted Funding Increased Demand (Acad vs
  Admin)

3
Relation to Strategic Plan

• Written into plan to maximize resources
• Level playing field
• Provide economies of scale

4
Strengths

• Success!!
• Strategic partnerships with vendors
• SUN Center of Excellence for e-learning
  infrastructure
• Work with Educause SUN to replicate model
• Services provided to campuses for little amount
  of money (total 900K)
• External customers (55) with revenues of 300K
• Entrepreneurship

5
Weaknesses

• Soft Money
• Set up as a pilot, funded as a pilot BUT no
  longer a pilot
• One of 5
• SFS
• SIS
• HR
• WebCT
• Bb/Prom

6
Opportunities

• See benefits of admin systems
• Build on PS resources
• Work with more scalable platforms
• Expand concept that has been proven to work
• Assist in moving e-learning to the next level

7
Threats

• Funding cut
• Things Stay as they are
• Level of customer service potential deterioration
• Higher cost of products
• Vendors
• PILOT status

8
Strategies

• Take offensive frame the debate

9
Tactics

• Create options
• Survey faculty
• Identify stakeholders
• Combine two utilities (move hosting?)
• Review mission in light of todays needs

10
Measure Success

• Continue to exist
• Continue to thrive
• Enough to cover costs
• Cease being a pilot
• Successful replication
• Continued high level of customer service
• Scalable

11
Recommendations

• Incorporated in above bottom line forget Acad
  vs Admin focus on Enterprise systems
• Create a plan to move forward
• Best defense is a good offense!