Information Systems Management

1
Chapter 10

• Information Systems Management

2
Agenda

• Information Systems Department
• Plan the Use of IT
• Manage Computing Infrastructure
• Manage Enterprise Applications
• Data Administration
• Outsourcing
• Users Rights and Responsibilities
• Discussion and Case Study

3
Information Systems Department Functions

• Plan the use of IT to accomplish organizational
  goals and strategy
• Develop, operate, and maintain the organizations
  computing infrastructure
• Develop, operate, and maintain enterprise
  applications
• Protect information assets
• Manage outsourcing relationships

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Information Systems DepartmentOrganization

• Chief information officer (CIO)
• Data administration
• Protect data and information assets
• Establishing data standards and data management
  practices and polices
• Technology (CTO)
• Investigate new information systems technologies
• Determines how the organization can benefit from
  new IT
• Operations
• Manage the computing infrastructure (individual
  computers, computer centers, networks, and
  communications media)
• Monitor the user experience and respond to user
  problems
• Development
• Create new information systems
• Maintaining existing information systems
• Outsourcing relations
• negotiate agreements with other companies to
  provide equipment, applications, or other services

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Organization Chart
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Plan the Use of IT

• Align information systems strategy with
  organizational strategy
• Accomplish organizational goals and objectives
• CIO communicate IS issues to the executive group
• Provide the IS perspective of problems solutions,
  proposals, and new initiatives
• Develop Priorities and enforce within the IS
  department
• Prioritize IS project given the constraints of
  time and budget
• Sponsor Steering Committee meeting schedule and
  agenda
• Managers from the major business functions
• A forum for users to express their needs,
  frustrations, and other issues
• Set the IS priorities and decide among major IS
  projects and alternatives

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Manage Computing Infrastructure

• Mirror IS infrastructure with the organizational
  structure
• Centralized and controlled information systems
  for centralized organization
• Decentralized information systems for
  decentralized organization to facilitate
  autonomous activity
• Tasks
• Create and maintain infrastructure for end-user
  computing
• Create, operate, and maintain networks
• Create, operate, and maintain data centers, data
  warehouses, and data marts
• Establish technology and product standards for
  easy management and avoiding incompatibility
• Track problems, prioritize services, and monitor
  resolutions for end-user
• Manage computing infrastructure staff (hiring,
  training, etc.)

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IS Operation Group
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Manage Enterprise Applications

• Software programs span more than one department
• ERP, EAI, SCM, and other inter department
  applications
• Tasks
• New applications development (approved by
  steering committee)
• System maintenance (fixing problems, maintaining
  legacy system implementing new requirements,
  monitoring resolutions)
• Enterprise application integration
• Staff management (sustaining developers and new
  application developers, product quality assurance
  (PQA) engineers, technical writers )

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IS Development Group
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Data Administration

• Database administration a particular database
• Data administration entire data assets of an
  organization
• Define organizational data standard or metadata
  name, official definition, usage, relationship to
  other data items, processing restrictions,
  version, security code, format, owner, and other
  features
• Maintain data dictionary
• Define dynamic data policies (data administrator,
  senior executives, the legal department,
  functional department managers, and others)
• Plan disaster-recovery

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Outsourcing

• The process of hiring another organization to
  perform a service
• Benefits
• Management
• Obtain expertise
• Avoid management problems
• Free up management time
• Cost Reduction
• Obtain part time services
• Gain economies of scale
• Risk reduction
• Cap financial risk
• Improve quality
• Reduce implementation risk
• International outsourcing issues

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Outsourcing Alternatives

• Acquisition and operation of computer hardware
• Acquiring licensed software
• Outsource entire system
• Web storefront
• Entire business function

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Outsourcing Problems

• Lost of control
• Technology
• Intellectual capital
• Wrong priority
• Vendor internal change
• CIO superfluous
• Benefits outweighted by long term costs
• High unit cost
• Mismanagement
• De-facto sole source
• Not get what you are pay for
• No easy exit
• No critical knowledge employee
• Expensive and risky to change vendor

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User Rights

• Computer resources to proficiently perform work
• Reliable network and Internet connections
• A secure computing environment
• Protection from virus
• Define requirements for new system
• Reliable systems development and maintenance
• Prompt attention to problems, concerns and
  complaints
• Properly prioritized problem fixes and
  resolutions
• Effective Training

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User Responsibilities

• Learn basic computer skills
• Learn standard techniques and procedures for
  using application
• Follow security and backup procedures
• Protect password
• Use computer resource according organization
  policies
• No unauthorized hardware modifications
• Install authorized software
• Apply software patches and fixes
• Actively participate in defining the requirements
  for new systems
• Avoid reporting trivial problems

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Discussion

• Ethics (309a-b)
• State your response to each of the questions in
  page 309a.
• State the best corporate policy for the personal
  computer usage at work place.
• Opposing Forces (321a-b)
• State the best corporate policy for outsourcing
  the IT.
• Reflections (325a-b)
• State benefits and risks on the international
  outsourcing for the U.S business.

18
Case Study

• Case 10-1 Marriott International, Inc. (330-331)
  1, 2, 3, 4 and 5

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Points to Remember

• Information Systems Department
• Plan the Use of IT
• Manage Computing Infrastructure
• Manage Enterprise Applications
• Data Administration
• Outsourcing
• Users Rights and Responsibilities
• Discussion and Case Study