Chapter 8: Foundations of Interpersonal Communication

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Chapter 8 Foundations of Interpersonal
Communication
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Content

• Chapter check
• Activity
• Define Interpersonal Climate
• Define Self-disclosure
• Johari Window
• Levels of Confirmation and Disconfirmation
• Defensive and Supportive Climates
• Define Conflict
• Types of Responses
• Question to ponder on

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Chapter Check

• Define INTERPERSONAL CLIMATE and SELF-DISCLOSURE

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Activity Johari Window

• On the boxes, list things that are known or
  unknown to YOU, AND your partner, best friend OR
  parents.

Known to you
Unknown to you
Known to others
Unknown to others
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Interpersonal Climate

• Overall feeling between people that arises
  largely out of the ways people communicate with
  each other
• Feeling/atmosphere that we try to build in
  different situations

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Self-disclosure

• Revealing personal information about ourselves
  that others are unlikely to discover on their own
• We only self-disclose to people we trust
• Enhances closeness between people
• Invite others to self-disclose
• Can affect what we know about ourselves and how
  we feel about who we are

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Self-disclosure

• Guage of closeness
• Trust and understanding tend to grow
• Reciprocity is important - mutual relationship

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Johari Window

• Model that describes different kinds of knowledge
  related to individual growth and the development
  of relationship with others
• Open
• Known to both us and others
• 2. Blind
• - Information that others know about us but we
  dont know about ourselves

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Johari Window

• 3. Hidden
• Information we know about ourselves but choose
  not to reveal to most others
• 4. Unknown
• - Information that neither we nor others know
  about us

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Levels of Confirmation and Disconfirmation

• Recognition
• Basic form of confirmation
• Smile, greeting, etc.
• 2. Acknowledgement
• What others think and say
• Nodding, direct responses, etc.

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Levels of Confirmation and Disconfirmation

• 3. Endorsement
• - Accepting anothers feelings or thoughts as
  valid

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Defensive and Supportive Climates

• Evaluation vs. Description
• Description - Describes behaviors without passing
  judgment
• Evaluation - Judging behaviors
• 2. Certainty vs. Provisionalism
• Certainty - being absolute only one answer
• Provisionalism - Expresses tentativeness about
  our own ideas and openness to other points of
  view

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Defensive and Supportive Climates

• 3. Strategy vs. Spontaneity
• Strategy - having a plan
• Spontaneity - being spontaneous
• 4. Control vs. Problem - Orientation
• Control - triggers defensiveness
• Problem-orientation - focuses on finding answers
  that satisfy everyone

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Defensive and Supportive Climates

• 5. Neutrality vs. Empathy
• Neutrality - lack of regard and caring for others
• Empathy - confirms the worth of others and our
  concern for their thoughts and feelings
• 6. Superiority vs. Equality
• Superiority - making people feel that he/she is
  better than others
• Equality - treating people as equals

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Conflict

• Exists when people who depend on each other have
  different views, interests, or goals and perceive
  their differences as incompatible.
• Sign that people are involved with each other
• Overt Conflict
• exists when people express differences in a
  straightforward manner
• 2. Covert Conflict
• when partners deny disagreement/anger and express
  it indirectly

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Components of Conflict

• Conflict of Interest
• incompatible opinions, view points, goals or
  interests that the conflict addresses
• 2. Conflict Orientations
• - attitudes toward conflict

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Components of Conflict

• 3. Conflict Responses
• behavioral responses to conflict, methods of
  addressing conflict and conflict strategies
• 4. Conflict Outcomes
• - whether and how conflict of interest is
  resolved, how mutual the process is and how the
  conflict process affects emotional closeness in a
  relationship

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Types of Responses

• Exit
• leaving a relationship
• 2. Neglect
• when a person denies or minimizes problems
• 3. Loyalty
• staying committed despite differences
• 4. Voice
• - talking about problems

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Question to ponder on

• How do you resolve conflicts with parents,
  siblings, friends or partners? Is there a
  difference?