Working with Info Tech, Inc.

1
Working with Info Tech, Inc.

• Teresa Franklin
• Director, Trnsport Development
• 2008 TUG Warm Up
• Saratoga Springs, NY

2
Overview of Info Tech

• Founded in 1977 by Dr. Jim McClave Dr. Tom
  Rothrock
• Transportation Construction Management Software
• Statistical and econometric consulting
• IT Solutions
• Developed initial DOT applications in 1982
• AASHTOWare prime contractor for Trnsport
• Developed Bid Express Internet bidding service
• Corporate office in Gainesville, Florida
• Regional offices Atlanta, Austin
• Approximately 200 employees
• Working for you
• www.infotechfl.com

3
Topics for Today

• Typical Trnsport calendar
• Working with the Trnsport Task Force (TTF)
• Working with Technical Review Teams (TRTs)
• Working with the TUG Chair and Technical Advisory
  Groups (TAGs)
• Support agencies use of Trnsport
• Develop, enhance and maintain Trnsport
• Provide implementation services
• Other services

4
Typical Trnsport Calendar

• July Maintenance, Support and Enhancement (MSE)
  Contract Begins
• Initiate projects, formally assign resources,
• Kick off new Ballot Item review with TAGs
• September First Fiscal Year (FY) TTF meeting
• Recap of previous FY and current FY plan
• Trnsport User Group (TUG) meeting preparation
• October Annual User Group Meeting
• Participate in Technical Advisory Group (TAG)
  meetings
• Provide demo room
• Ballot item review, complexity and comments

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Typical Trnsport Calendar

• November Annual User Ballot
• Support incoming TUG Chair in ballot process
• Develop recommendations to TTF from ballot
  results
• December Second FY TTF Meeting
• Mid year product updates/releases as needed
• Trnsport News semi-annual newsletter published
• January Third FY TTF Meeting
• Recommendations on Next FY MSE Work Plan
• Review mid year results of Technology upgrades
• March
• Attend AASHTOWare task force chairs meeting

6
Typical Trnsport Calendar

• April Fourth FY TTF Meeting
• June client/server release content lock
• Next FY MSE Work Plan refinements
• June Final FY TTF Meeting
• End of year release shipments
• Trnsport News semi-annual newsletter published
• Ongoing throughout FY
• MSE Administration, Maintenance and Support
  Services
• Agile, test driven development of web Trnsport
• TMR Review obsolete, new, related
• Release planning and alignment

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Working with the TTF

• Attend five TTF meetings each year
• Provide status of all activities
• Respond to action item requests
• Attend weekly TTF meetings on web Trnsport
• Assist in developing plans
• Long Range Work Plan (LRWP)
• Maintenance, Support Enhancement Work Plan
  (MSE)
• Development of web Trnsport
• Product Backlog review and recommendations
• Requested proposals

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Working with TRTs

• Active work approved by the TTF
• Onsite meetings, Oracle web conferences,
  requirements definition, joint application design
  (JAD), user testing, cross-TRT collaboration
• Web Trnsport TRTs to date
• Civil Rights and Labor Management (CRLMS)
• Construction
• Estimation
• Materials
• Preconstruction
• Technical
• Other Current TRTs
• Estimator

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Working with the TUG Chair and TAGs

• Ballot Process
• Automated Ballot System (ABS) maintenance
• Support ballot process and tool modifications
• Subject matter experts support TAGs throughout
  the FY
• User Notifications from TUG Chair
• Posting of emergency fixes for urgent/critical
  TMRs
• TTF approval of Agency funded enhancements
• TTF appointment of Technical Review Teams (TRTs)
• Subscribe eud_noticerequest_at_Cloverleaf.net
• Support TAG participation in web Trnsport reviews

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This past year TUG lead by David Debo, TxDOT
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Supporting Agencies (core)

• Account Managers
• Build and maintain long-term customer
  relationships
• Maintain awareness of implementation activities
• Develop tactical plans solutions to meet agency
  needs
• Delivery of agency proposals, product demos
• Customer Support Team Approach
• Support Specialists track and resolve initial
  requests
• Subject Matter Experts provide in-depth product
  and/or business expertise for issue resolution
• Developers provide further technical expertise

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Account Managers
Pamela Barry South Central Ward Zerbe East Stan Silva West Coast Phil Rodriguez Western
Alabama Arkansas Florida Georgia Illinois Indiana Iowa Kentucky Louisiana Mississippi Nova Scotia Prince Edward Island Puerto Rico Saskatchewan South Carolina Tennessee West Virginia Wisconsin Connecticut Delaware District of Columbia Fed Lands Hwy Maine Maryland Massachusetts Minnesota New Brunswick New Hampshire Newfoundland New Jersey New York North Carolina Ohio Ontario Pennsylvania Quebec Rhode Island Vermont Virginia Alaska Alberta Arizona British Columbia California Hawaii Idaho Nevada Oregon Utah Washington Wyoming Colorado Kansas Manitoba Missouri Montana Nebraska New Mexico North Dakota Oklahoma South Dakota Texas
Sid Hodgson is Account Manager for the
Philippines DPWH Chad Schafer is Account Manager
for Michigan
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Supporting Agencies (optional)

• Service units
• A mechanism for agencies to acquire Trnsport
  related services through AASHTO
• Types of Services
• Implementation and training
• Agency specific support services
• Conversion to fund development and enhancements
• Monthly Status Reports provided to TTF and
  Agencies on Service Unit Usage

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Product Development Enhancements

• Oversight provided by TTF
• TTF may appoint Technical Review Team (TRTs)
• web Trnsport Product Backlog
• Pending product requirements
• Prioritized by TRTs
• Work Plans approved by TTF
• Ballot Items
• AASHTO Funded, TTF Directed
• Agency Funded, TTF Approved
• Joint development (formal and informal)
• Single agency

15
Product Maintenance

• TMR Selection, Prioritization and Bundling
• MSE funded, TTF approval
• Agency funded
• TTF approval of Urgent and Critical Items
• Emergency Fix Validation and Notification
• TTF TMR Backlog Review
• Ongoing review of TMRs and selection for
  resolution
• Confirm priorities and classification
• Verify in current releases
• Removal of obsolete items

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Technology/Platform Upgrades

• Separate budget in the MSE Work Plan
• Validate and upgrade products to current
  technical environments
• Operating systems
• Web browsers
• Database management systems
• Development tools
• TTF Platform Subgroup
• Recommendations from Info Tech Leads
• Future supported and unsupported platforms

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Cloverleaf Website www.cloverleaf.net

• Primary tool for collaboration
• Call Ticket and TMR reporting and status
• TeamTrack issue tracking http//ttweb.infotechfl.
  com/
• Hosts TEA TUG websites, product related list
  servers
• Primary tool for information
• Product Update postings
• Release status and work plan documentation
• People and organizations
• Products and platforms
• Trnsport newsletters
• Meetings and events

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Cloverleaf
19
Cloverleaf
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Implementation Services

• Implementation Planning
• Impact Assessments
• Project Management
• Requirements Analysis
• Data Analysis, Data Mapping, Data Migration
• Configurations/Customizations
• Product Installation and Testing
• Customized Training and User Documentation
• and moreLearn about web Trnsport Services in
  demo room and on Cloverleaf

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Other Services

• For potential new Trnsport licensees
• Provide product information
• Presentations and demonstrations (via web or
  on-site)
• For current licensees
• Estimation and bid data analysis
• Full-time on-site staff for Trnsport-related
  needs
• Bid Express
• Electronic bidding, plan sheets, small business
  network
• Annual Collusion Detection Workshop
• Network security and implementation services

22
More Information

• Primer tri-fold and Contractors Report
• Web
• www.infotechfl.com
• www.cloverleaf.net
• E-mail
• customer.support_at_infotechfl.com
• info_at_infotechfl.com
• webmaster_at_infotechfl.com
• Phone
• [phone] (main number for all offices)

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Working with Info Tech
A Primer for Trnsport Users

• Teresa Franklin
• Trnsport Product Manager
• October 2, 2007