Final Exam Review

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Final Exam Review

• CMUN 10

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• What is Communication?
• What is Group Communication?
• What is Meta Communication?

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• What is Communication?
• is a dynamic, always changing process
• You cannot not communicate
• What is Small Group Communication?
• Interaction among a small group of people who
  share a common purpose or goal, who feel a sense
  of belonging to the group, and who exert
  influence on one another

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• What is Meta Communication?
• Communication about communication

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• What are the types of small groups?

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• What are the types of small groups?
• Primary Fulfills basic needs
• Family
• Friends
• Secondary To accomplish a task/goal
• Problem Solving/Decision Making
• Study
• Therapy/Self Help
• Committee
• Ad Hoc
• Focus
• Quality Circle

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• What are the leadership styles as mentioned in
  lecture and textbook?
• -Define behaviors of each style

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Leadership Styles

• Autocratic/controller
• Laissez-faire
• Democratic leadership
• Type X The Performer
• Type Y The Transformer
• Task vs. Maintenance

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Theory

• Traits/Leadership
• Situational leadership
• Systems Theory
• Functional Theory of Leadership
• Rules Theory

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• T/F Decision making groups are usually formed
  in order to resolve issues or overcome some
  unsatisfactory situation.

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FALSE

• Decision making group
• purpose is to make a choice among several
  alternatives
• Decision making task is significant and different
  than problem solving
• May also have the problem solving task as part of
  the group assignment

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• What is reflective thinking?

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Reflective ThinkingThe Traditional Problem
Solving Approach

• Identify and Define the Problem
•        Is/Is Not Analysis (p. 231)
•        Journalistic questions
• o     Who/what/when/why/where/how
•  Analyze the Problem
•        Force Field Analysis
•        6M Analysis
•  Generate Possible Solutions
•        Select the Best Solution or a
•        Combination of Solutions
• Evaluate the Solutions -
  Pros/Cons
•  Test and Implement the Solution
• Action Chart - Flow Chart

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T/F

• The face is the most important area of
  nonverbal communication for revealing emotions
• Regulators are nonverbal behaviors that help to
  control the flow of conversation between others
  and ourselves.

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TRUE

• The face is the most important area of nonverbal
  communication for revealing emotions
• Eye contact functions to provide cues about
  thought processes, seeks feedback from others,
  signals when the communication channel is open
• Regulators are nonverbal behaviors that help to
  control the flow of conversation between others
  and ourselves.

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• What are the parts of the Communication Model
  define each

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Model of Communication
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T/F

• Low status members only talk to low status
  members

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FALSE

• Low status members only talk to high status
  members
• High status members rarely talk to low status
  members, and almost always with each other only.

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T/F

• Group goals and individual goals are always
  compatible

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FALSE

• Group goals and individual goals are always
  compatible
• Groups may want a particular goal, but
  individuals can derail a group goal by using
  individual roles and behaviors (see text)

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Power Bases

• What are the types of power?

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Power Bases

• What are the types of power?
• Legitimate Elected/Hired
• Referent Being well liked
• Expert Knowledge/information
• Reward Gives reward for good behavior
• Coercive Punisher

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Define

• Group Think

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Define

• Group Think A type of thought exhibited by
  group members who try to minimize conflict and
  reach consensus without critically testing,
  analyzing, and evaluating ideas

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• What is the difference between a team and a group?

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T/F

• An Ad Hoc Committee disbands when it completes a
  task.

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TRUE

• An Ad Hoc Committee disbands when it
  completes a task.

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T/F

• Individualistic cultures value individual
  recognition and rights more than group or team
  recognition and rights while Collectivist
  Cultures recognize the group over the individual
  rights.

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• What are the five stages of group development?

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• Forming
• Storming
• Norming
• Performing
• Mourning

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• What are the types of conflict?

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• What are the types of conflict?
• Pseudo Misunderstanding
• Needs clarification of perceptions
• Ego Individual believes being attacked or
  personalities clash
• Employ active listening
• Express concerns freely
• Simple Disagreement over action to take
• Listen clarify

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• Which of the following list is not one of the
  Conflict Management Principles
• A. Separate the people from the problem
• B. Focus on shared interests
• C. Generate many options to solve problems
• D. Understand that perception plays no role in
  conflict management
• E. Base decisions on objective criteria

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• What is a focus group?

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• What is a focus group?
• a group that is meeting to discuss a particular
  topic so that the groups leaders can better
  understand how the individuals view that topic.

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T/F

• Quality Circles improve the quality of services
  and products for organizations

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FALSE

• Quality Circles stress individual department/team
  success over organizational success

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T/F

• The Fishbone Diagram is an analysis tool that
  charts the causes and effects of a problem or
  outcome.

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TRUE

• The Fishbone Diagram is an analysis tool that
  charts the causes and effects of a problem or
  outcome.

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• Thats it! See you next week