MIMA

1
MIMA

• The Big Picture Putting the User Experience in
  Context

2
Why were here

• What was it?
• What is it?
• Why care?
• What do we do about it?

3
Context of Use

• Situational factors that influence use and
  usability
• Environmental/physical
• User
• Computing/technical
• Organization
• Time

4
Pervasive Computing

• Numerous, casually accessible, often invisible
  computing
• Frequently mobile or embedded
• Connected to a ubiquitous network

5
Context-aware computing

• Situational factors that influence use and
  usability
• Environmental/physical
• User/social
• Computing/technical
• Organizational
• Time
• Metaphorical/representational ? Interaction

6
Metaphorical/representational
7
Interaction Embedded devices
8
Interaction New technologies
9
Interaction Context-aware experiences

• Tourism
• Disney
• Museums
• Cities
• Restaurants, hotels, places of interest
• Colleges/universities
• Libraries
• Courses
• Events
• Conventions
• Social activism
• Social networking

10
Why care?

• We dont do it well now
• Market maturity ? technical convergence ? someone
  else will
• Big flops/big wins
• Its fun

11
What do we do about it?

• Thinking about context
• Goals
• Process
• Inputs outputs
• Attitude
• Experience
• Constraints
• Physical environment
• Tools in use
• Relationships

12
Inputs Outputs

• What happens before a user arrives?
• What happens after a user departs?
• What information do they input?
• What information do they generate?

13
Attitude

• What is the attitude of the user when they arrive
  at your site or tool?
• Is the interaction required?
• Do users arrive at the site under stressful
  conditions?
• Do users have a defined expectation of what they
  will experience?
• How do users respond to the information or
  experience generated at your site or tool?

14
Tools in use

• What hardware and software do users currently use?

15
Field studies

• Observe
• Physical surroundings
• Noise levels
• Work requirements
• Reference materials
• Who gives them information
• What information they deliver to others
• Interruptions
• Hush up
• Dont correct
• Dont solve problems
• Dont design
• Ask questions afterwards
• Team up
• but not too much
• Note taker moderator
• Multi-disciplinary team is good
• Put it in writing

16
What else do we do about it?

• Plan for it, integrate it into your analysis and
  design process
• Stop self-referencing
• Understand that you are not alone
• Conduct field studies usability studies
• Think just in time
• Have a mini-van mindset

17
More info

• Thinking about context http//www.uie.com/article
  s/putting_context_into_context/
• More on that
• Internet refrigerator http//www.exn.ca/Stories/2
  003/04/22/55.asp
• Pen thingy www.flypentop.com
• Flexible screen display http//www.universaldispl
  ay.com/press/press-2006-2-7.htm
• Fon http//www.newscientist.com/blog/technology/2
  006/02/contagious-wi-fi.html
• Point and shoot mobile phone http//geovector.com
  /press/mls.html
• Conducting a Field Study User and Task Analysis
  for Interface Design, Hackos Redish
• Keywords to search Context usability, field
  study, contextual inquiry, ethnographic
• Additional sites of interest
• www.guuui.com
• www.boxesandarrows.com
• http//www.gvu.gatech.edu/
• http//adaptivepath.com/