Change management and innovation: exploring the interrelationship

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Change management and innovation exploring the
inter-relationship

• Managing change for health information
  professionals
• FOLIO course Guest lecture 5th July 2004
• Dr Graham Walton, Research Fellow, Information
  Management Research Institute and Principal
  Officer, Learning Resources, Northumbria
  University

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Introduction

• Nature of change in the health Library and
  Information sector
• Innovation and change
• Links between creativity and innovation
• Managing innovation
• Resistance to innovation and change
• Overcoming resistance to innovation and change

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Nature of change in the health Library and
Information sector

• Thirty years ago most people thought that change
  would mean more of the same, only better. That
  was incremental change and to be welcomed. Today
  we know that in many areas of life we cannot
  guarantee more of the same we cannot even
  predict with confidence what will be happening in
  our own lives
• Charles Handy (1991)

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Innovation and change

• Renewal and enlargement of the range of products
  and services and the associated markets
• Establishment of new methods of production,
  supply and distribution
• Introduction of changes in management, work
  organization and the working conditions and
  skills of the workforce
• European Commission (1996)

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Links between creativity and innovation

• Creativity is the process of human thought that
  can lead to new ideas (Burke, 1994)
• Three stages for creativity Stage 1 identify
  idea, Stage 2 develop the idea, Stage 3
  transfer the development into a service
• Establishing the environment to allow creativity
  to flourish

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Managing innovation

• Role of the leader in innovative practice
• Team skills mix and innovation
• Organisational structure and innovation
• Awareness of outside world and innovation

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Resistance to innovation and change

• Resistance at the individual level
• Resistance at the group level
• Resistance at the organisational level

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Overcoming resistance to innovation and change

• Education and persuasion
• Participation and involvement
• Facilitation and support
• Negotiation and agreement
• Manipulation and co-option
• Direction and reliance on explicit and implicit
  coercion

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Summary

• Innovation is not reformation
• Innovation is about introducing useful change
• The imperative is always to ask What is the next
  step?