Innovations in American Government

1
Innovations in American Government

• 2005 Award Winner
• Iowas Charter Agencies

Presented By Stefanie Hill
2
What does Charter Agency suggest?

• Bureaucracy-busting
• Accountable for measurable customer benefits
• Contribute savings/revenues
• Exempt from bureaucratic requirements
• Results vs. Rules

3
Why Charter Agencies?

• Eliminate rigid procedure-based rules
• Focus on the outcomes
• Better outcomes at less cost to the customer
• Redirect energy into innovation

4
Goal

• Test the hypothesis Given greater operating
  flexibility, Charter Agencies will be able to
  produce better outcomes for their customers at
  less cost than under the standard bureaucratic
  system.

5
Which Agencies Participate?

• Alcoholic Beverages Division of Commerce
• Department of Corrections
• Department of Human Services
• Department of Natural Resources
• Department of Revenue
• Iowa Veterans Home

6
Heres the Deal

• Charter Agencies commit to
• Produce measurable benefits and improvements in
  those benefits for the people they serve
• Help close the current years budget gap, through
  contributed savings or additional entrepreneurial
  revenues Charter Agencies must collectively come
  up with at least 15 million each year

7
Heres the Deal

• In return, Charter Agencies receive
• Flexibilities, including
• Authority to
• stand in the shoes of the directors of
  personnel, general services, and IT, waive
  administrative rules, retain proceeds and
  purchase travel tickets directly instead of using
  the states travel contractor
• Exemption from
• full-time-equivalent employee caps, statutory
  across-the-board budget cuts and seeking
  Executive Council approval

8
Heres the Deal

• In return, Charter Agencies receive (CONT)
• Access to
• technical assistance at no charge from experts on
  innovation and public entrepreneurship and a 3
  million Charter Agency grant fund to foster
  innovation
• A special process for waiving other
  administrative rules
• Support from the Governor, Lt. Governor, and the
  Department of Management

9
Alcoholic Beverages Division Department of
Commerce
Setting GoalsGetting Results

• FY 05
• Generate 5 million of additional General Fund
  revenue in FY05 above FY03
• Promote economic growth in Iowa partner with
  grape producers and Iowa alcohol plants to help
  expand their markets
• In collaboration with the industry, expand the
  variable wholesale liquor market program
• Improve customer service and save money

• FY 04
• Increased General Fund revenue by 9 million in
  FY04

10
Department of Corrections
Setting GoalsGetting Results

• FY 05
• Expand inmate work opportunities.
• Increase the use of inmate labor on community
  service projects
• Increase the use of women inmate labor on outside
  projects
• Enhance the availability of mental health
  services for offenders
• Implement ICON nursing and medical modules
• Keep the prison population stable at 8600 inmates
• Increase non-general funds by 2

• FY04
• 17 more probationers are successfully
  completing their probation
• Recommendations for release to the Parole Board
  increased by 5 in one year
• Provided good work experiences for 50 more women
  inmates than before Charter Agencies, while
  reducing operating costs by 700,000 per year.

11
Department of Human Services
Setting GoalsGetting Results

• FY 05
• Implement Preferred Drug List (PDL) in Iowa
  Medicaid
• Reduce Medicaid costs by 1 million
• Increase the number of currently eligible Iowans
  receiving food and nutrition benefits by 8
• Increase Medicaid federal fund access for Iowas
  public schools by 5
• Increase the of children who do not re-enter
  foster care within 12 months of their last foster
  care episode
• Increase the of all children in Iowa who are
  safe from re-abuse for at least six months
  following a confirmed report of neglect or abuse
• Increase the number of children enrolled in
  hawk-i
• Maintain Iowa child welfare system improvements
  in Federal Title IV-E eligibility

• FY 04
• Child Welfare stays in shelter care reduced by
  20, or 10 days.
• Children with health coverage up by another 12
  so far in FY05.
• 1.7 million saved in the first quarter after
  implementing a Preferred Drug List for Medicaid
  prescription drugs.

12
Department of Natural Resources
Setting GoalsGetting Results

• FY 05
• Assist Iowa businesses in competing globally
• Continue to carry out Iowas nutrient management
  strategy
• Develop watershed-based plan for water quality
  improvement
• Promote renewable energy and brownfields
  redevelopment

• FY 04
• Reduced turnaround time for air quality
  construction permits from 62 to 6 days and
  eliminated a backlog of 600 in six months
• Reduced turnaround time for wastewater
  construction permits from 28 to 4.5 months.
• Reduced the turnaround time for landfill permits
  from 187 to 30 days.
• Reduced the time for a corrective action
  decisions on leaking underground storage tanks
  from 1,124 days to 90 days.

13
Department of Revenue
Setting GoalsGetting Results

• FY 04
• Improved the rate of income tax returns filed
  electronically from 55 to 63.
• Improved the rate of individual income tax
  refunds issued within 45 days from 75 to 94.

• FY 05
• Increase non-general funds by 2
• Increase share of individual income tax returns
  filed electronically
• 90 of all individual income tax refunds will be
  issued within 45 days of date of receipt of a
  taxpayers return
• Maintain a ROI of at least 8 for every 1 spent
  for enforcement
• 95 of taxpayer service contacts will be
  responded to within 24 hours
• Reach a customer satisfaction rating of average
  or greater satisfaction
• Reduce the amount of time required to complete
  quarterly and annual
• statistical reports to 60 days or less

14
Iowa Veterans Home Department of Veterans
Affairs
Setting GoalsGetting Results

• FY 04
• Reduced by half the number of residents who have
  moderate to severe pain, from 18.5 in FY03 to 9
  now.
• In FY04, 69 of admissions were completed within
  30 days. Its now 90.

• FY 05
• Provide quality inter-disciplinary care to the
  veterans and spouses
• Increase admissions through better marketing
  initiatives
• Improve admission process
• Improve financial performance
• Improve staff qualifications

15
Iowa Charter Agencies Reporting and Revenue
Reporting, FY04
Setting GoalsGetting Results
16
Resources

• http//charter.iowa.gov
• http//www.innovations.harvard.edu/awards.html?id
  7494

17
Questions???