Case Study Questions

1
Case Study Questions

2
Case Study 1.Housekeeping Success Tip(Wai Kai
Au-Yeung, CHHE)

• 1. What do you understand by continuous
  education?
• 2. Benefits of continuous education?
• 3. Draw the positive service-feedback cycle

3
Case Study 2.Front Office Link to Housekeeping
is Crucial

• 1. Rather than the seven points mentioned in the
  case, how else would you establish excellent
  communication between Front Office and
  Housekeeping?
• 2. What is a show room?
• 3. List the reports that could decrease the
  number of room discrepancies from the case.

4
Case Study 3.The Housekeeping Dilemma

• 1. Do you think, numbers are appropriate to
  measure productivity? If not, what do you suggest
  to measure the productivity?
• 2. What the do understand from the meaningful
  measurement term used in the case?
• 3. How do you challenge your room attendants to
  produce quality and therefore satisfy the guests?

5
Case Study 4. Housekeeping Success TipVirginia
Manso, CEH, CHHE

• 1. According to the case, what does motivate
  people? Give examples for each.
• 2. What is an Incentive Program? Give an
  example.
• 3. What are the benefits of the Incentive
  Program mentioned in the case?

6
Case Study 5.Inventory Systems Can Control Costs

• 1. In the case, how is the number of items
  needed for the coming period found?
• 2. Do you have any other suggestions to find the
  number of items for the coming period?
• 3. What is the main difference in these
  calculations (the ones on the 1st and 2nd
  question) as far as occupancy level is concerned?

7
Case Study 6.Payroll Dollars Where do they go?

• 1. What are the two most frequent causes of
  wasted payroll dollars in housekeeping,
  mentioned in the case?
• 2. How do you prevent wasting the payroll
  dollars, suggest 5 ways to help control the
  payroll expenses?

8
Case Study 7.Reduce Accidents to Save Money

• 1. Why has organizations started to pay
  attention to accidents, according to the case?
• 2. According to the case, how would you decrease
  the cost of accidents?
• 3. According to the case, how would an
  organization communicate the safety messages to
  the employees?

9
Case Study 8Reducing Expenses in Laundry
Operations

• 1. According to the case, how do you reduce the
  expenses and take care of the safety in the HK?
• 2. According to the case, how do you reduce the
  labor expenses in the laundry?

10
Case Study 9Ask Gail - Start of Day

• 1. According to the case, how do you avoid the
  mass in the HK in the mornings?
• 2. Can you suggest some other ways to avoid the
  mass in the HK in the mornings? (optional to
  answer)

11
Case Study 10Practical

• Demonstration for making a bed professionally.
  Emphasis is given to mitering the corners of the
  bed. For this purpose, the practice rooms in the
  STHM are used.