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Process Performance Zone
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30 YEARS AND STILL NOTHING HAS CHANGED

• Jon Pyke Chief Strategy Officer

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(No Transcript)
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The Compliance Gap
The Business Process where two worlds collide
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A Definition
Business Process Management (BPM) is a natural
and holistic management approach to operating
business that produces a highly efficient, agile,
innovative, and adaptive organization that far
exceeds that achievable through traditional
management approaches.  
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A Definition
Services Oriented Architecture (SOA) is a natural
and holistic management approach to operating
business that produces a highly efficient, agile,
innovative, and adaptive organization that far
exceeds that achievable through traditional
management approaches.  
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A Definition
Complex Event Processing (CEP) is a natural and
holistic management approach to operating
business that produces a highly efficient, agile,
innovative, and adaptive organization that far
exceeds that achievable through traditional
management approaches.  
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A Definition
Lysergic Acid Diethylamide (LSD) is a natural and
holistic approach to operating a business that
produces a highly efficient, agile, innovative,
and adaptive team that far exceeds that
achievable through traditional management
approaches.  
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Whats it really all about?
Wikipedia defines Business Process Management
thus The term Business Process Management (or
BPM) is a set of activities which organizations
can perform to either optimize their business
processes or adapt them to new organizational
needs. As these activities are usually aided by
software tools, the term BPM is synonymously used
to refer to the software tools themselves.
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The Job BPM is there to do

• Makes it easier to improve existing business
  processes and create new ones
• Enables the automation of processes across the
  entire organization and beyond
• Provides managers with real-time information on
  performance
• Allows organizations to take full advantage of
  new computing services.
• Puts existing and new processes under the direct
  control of business managers no technology

Source Understanding your organizations
Processes Pyke et al - CUP
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Business Process Management

• Its about People
• Its about Business
• Its about managing performance
• Its about improved control
• Its not about SOA!!!
• Its not about Web Services

The business need
Yucky technical stuff
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• The BPM Evolution from humble workflow origins
• where these two technologies overlap
• where they are different
• which mathematical models to use
• which standards are applicable to which part of
  the stack
• and all that associated puff.

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Origin discussions are behind us

• One technology begat the other
• But now they appear to be diverging
• Some platform vendors suggest BPM
• Is only about system-to-system
• People not involved
• But we know different!!!
• And we know whats wrong!!!

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Workflow sucks

• Workflow sucks because poor assumptions
• Too inflexible
• People dont tend to work that way
• The unexpected is ever present

Not any of my products you understand
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Light relief

• Six Sigma and the Golfer
• 2 sigma - you'd miss 6 putts per round
• 3 sigma - you'd miss 1 putt per round
• 4 sigma - you'd miss 1 putt every 9 rounds
• 5 sigma - you'd miss 1 putt every 2.33 years
• 6 sigma - you'd miss 1 putt every 163 years

Source Stephen Phelan, SVP, Formation Systems -
play 100 rounds per year
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BPM sucks

• BPM sucks because it ignores carbon
• But its good because of heritage
• Systems do as you expect
• BPEL4PEOPLE wont fix the problem

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It sucks

• The Web sucks because it bombards us with too
  much info most of which we cant absorb
• Web 2.0 will suck harder because well get even
  more stuff than we do now

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The move towards Process Provisioning
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Business will get harder

• More compliance
• More competition
• More control
• But more information
• More unstructured communication
• Harder to manage and track

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The process the business sees could be as simple
as reading and approving the output from some
composite application
One mans task is anothers process
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The process the IT people see is a set of
service interactions which are transparent to
the business
One mans task is anothers process
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BusinessProcess
Technology Process
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Did you know?
According to Forrester 85 of all business
processes require human interaction!
People need to collaborate!
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Which means its not a question one or the other
OR
People (Workflow) Centric
System (Integration) Centric
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Its both

• Understanding that business processes exist at 2
  levels (the Silicon and the Carbon) takes us a
  long way towards understanding what it is we
  really need.

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Real life scenario
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Total BPM
Two different kinds
of BPMS
Total BPM
Integration Centric
Human Centric
Workflow
Mid-late 1980s
2002-05
2006
Mid-late 1990s
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What you need from BPM

• Tools that make it easier to improve existing
  business processes and create new ones
• The ability to automate processes across the
  entire organization and beyond
• Get real-time information on performance
• take full advantage of new computing services.
• Puts critical processes under the direct control
  of the business
• Develop and deploy what you need when you need it

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What you need from BPM

• Total BPM Suite
• With both strong IC and HC in 1 Suite/Product
• Supports Closed-Loop BPM
• What you model is what you execute
• Facilitates all 4 phases of a process lifecycle
  (Design, Execute, Monitor, Improve)
• Collaborative Design Paradigm for Business-IT
• Business (Modeling/Design) and IT
  (Implementation) share common diagram, data and
  tools
• Allows iterative design implementation with
  direct business involvement - Round-trip
  Engineering

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What Cordys does

• Process Provisioning Technology which
• Facilitates the design and implementation of all
  processes Emphasis on collaboration
• Human to Human, System to System, Human to
  System BPM (H2HS2SH2S)
• Delivers full instrumentation and analytics
• Puts the end user in control

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If thats what you want, thats what you get
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Thank you
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Process Performance Zone