RESOURCE CONVERSION SYSTEM

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Process Consulting and Documentation
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KEY DEFINITIONS
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ORGANISATION
VISION
LEADERSHIP
PEOPLE
CULTURE
SYSTEM
MISSION
GOAL 1
GOAL 2
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ORGANISATION
SYSTEM
PROCESSES
PROCEDURES/ WORK INSTRUCTIONS
BENCHMARKS
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SYSTEM
-Systems are sum total of interrelated and
interacting structures as well as processes
working towards a common goal -Systems consist
of Structures and Processes
STRUCTURE

ACTIVITY/ RESOURCE
ACTIVITY/ RESOURCE
ACTIVITY/ RESOURCE
ACTIVITY/ RESOURCE
ACTIVITY/ RESOURCE
ACTIVITY/ RESOURCE
PROCESSES
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PROCESS
- Process is a set of inter-related activities
and resources which transform inputs into
outputs. -- ISO 8402
1994
THROUGHPUT
INPUT
OUTPUT
FEEDBACK
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PROCEDURE
Procedure is a specified way of performing an
activity -what shall be done and by
whom -when, where and how it shall be
done -what material, equipment and documents
shall be used and -how it shall be controlled
and recorded
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PROCESS OVERVIEW
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PROCESS
- IS NOT JUST A WAY OF WORKING, BUT ALSO A STATE
OF MIND (as we need to keep improving our way
of working) - A BEHAVIOR TOWARDS MAXIMISING
RESULTS (in terms of quality and
volumes) - AN IMPERATIVE, AS WE NEED TO MOVE
FAST IN THE MARKET PLACE ( otherwise, we
cant beat competition)
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PROCESS
CHARACTERISTICS OF AN EFFECTIVE PROCESS
P- is planned R- is repeatable O- has clear
objectives C- is cimple E- engineered for
optimum performance S- sensitivity to variety S-
scope for handling exigencies
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PROCESS
WITHOUT PROCESSES WHERE WE ARE ? A-
Accountability is not there D- Different
approaches to the same issue H- Hunt for a
solution every time an issue comes up O-
Operational and not strategic (no useful analysis
related to a business can be made) C-
Commonality of understanding missing
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PROCESS DOCUMENTATION
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PROCESS DOCUMENTATION
Hi

Documentation Essential
Frequency of usage
Lo
Hi
Clarity required in usage
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PROCESS DOCUMENTATION
POLICY -Deals with long-term decisions -Absorbs
variety -Sets criteria to scan the environment
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PROCESS DOCUMENTATION
INTELLIGENCE -Interacts with the external
environment -Responsible for identifying future
adaptability issues -Captures relevant
information about the environment
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PROCESS DOCUMENTATION
CONTROL -Surveys the total activity of the
implementation elements -It should be able to
generate data on what is going on INSIDE the
process and NOW -To integrate the implementation
without eroding their autonomy
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PROCESS DOCUMENTATION
COORDINATION -In the absence of this there will
be duplication of activities, non-uniformity of
operations -The function is not to command but
to damp oscillations -They reflect decisions
they do not make IMPLEMENTATION -These are
execution activities related to Resource
Conversion, Resource Support, Customer
Acquisition and Vendor Development
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OUR APPROACH
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OUR APPROACH

• Step 1 Business environment structuring
• Step 2 Creating the System-Function Framework
• Step 3 Defining key processes
• Step 4 Identifying gaps in the systems and
  redefining the relational framework amongst
  functions
• Step 5 Identifying procedures/ work instructions
  under each process

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OUR APPROACH

• Step 6 Defining the Activities and Resources
  (material and cognitive) related to each
  procedure/ work instructions
• Step 7 Defining the Customer Satisfaction
  Dashboard for process control benchmarks and
  linking it to the implementation audit
• Step 8 Providing process training
  (communication workshops)
• Step 9 Provide support during the
  implementation phase
• Step 10 Plan and conduct Process Audits
• Note The terminologies used above are as defined
  by Humanlinks Consulting models.