Previewing Winter 06

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Previewing Winter 06
Success On Demand.
Our 19th-Generation Release
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Safe Harbor

• Safe harbor statement under the Private
  Securities Litigation Reform Act of 1995 This
  presentation may contain forward-looking
  statements that involve risks, uncertainties, and
  assumptions. If any such uncertainties
  materialize or if any of the assumptions proves
  incorrect, the results of salesforce.com, inc.
  could differ materially from the results
  expressed or implied by the forward-looking
  statements we make. All statements other than
  statements of historical fact could be deemed
  forward-looking, including any projections of
  subscriber growth, earnings, revenues, or other
  financial items and any statements regarding
  strategies or plans of management for future
  operations, statements of belief, any statements
  concerning new, planned, or upgraded services or
  technology developments and customer contracts or
  use of our services.
• The risks and uncertainties referred to above
  include but are not limited to risks
  associated with developing and delivering new
  functionality for out service, our new business
  model, our past operating losses, possible
  fluctuations in our operating results and rate of
  growth, interruptions or delays in our Web
  hosting, breach of our security measures, the
  immature market in which we operate, our
  relatively limited operating history, our ability
  to expand, retain, and motivate our employees and
  manage our growth, new releases of our service
  and successful customer deployment, and
  utilization and selling to larger enterprise
  customers. Further information on potential
  factors that could affect the financial results
  of salesforce.com, inc. is included in our
  quarterly report on Form 10-Q filed on August 19,
  2005 and in other filings with the Securities and
  Exchange Commission. These documents are
  available on the SEC Filings section of the
  Investor Information section of our Web site.
• Any unreleased services or features referenced in
  this or other press releases or public statements
  are not currently available and may not be
  delivered on time or at all. Customers who
  purchase our services should make the purchase
  decisions based upon features that are currently
  available. Salesforce.com, inc. assumes no
  obligation and does not intend to update these
  forward-looking statements.

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Winter 06 The New Standard for Success On Demand
Next Generation User Interface Territory
Management Customizable Forecasting Custom Fiscal
Year Recurring Events
Agent Console Suggested Solutions Historical
Tracking Enhanced Self-Service
Integrated Campaign Builder Express Follow-Ups
Outlook Edition 2.0 Offline Edition 2.0
Partner Portal Enhancements Channel Management
Streamlined Analytics
Custom Object Workflow Custom Object Record
Types Dependent Picklists Custom Lookups Image
Fields Accessibility for the Disabled
Oracle Integration Toolkit Appforce
Sandbox Appforce API 7.0 Custom Object Import
Application Publish Application Install Public
Exchange Private Exchange
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Next Generation User Interface

• Streamlined look
• New icons, colors
• Improved consistency
• Create New drop-down menu
• Theme selection New or Classic

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Territory Management-Limited Release

• Territory hierarchies
• Territory driven access
• Seamless transfers and hold-outs
• Sophisticated, rules-based assignment
• Advanced options for overrides, customization

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Customizable Forecasting

• Forecast product quantities forecast product
  quantity at the opportunity, opportunity product,
  or schedule level
• Management overrides of quantities override
  subordinates forecasted quantities at the
  opportunity, line item or quantity level
• Quantity based quotas set product quotas by
  quantity by rep, time period, product family
• Custom fiscal year reflect your custom fiscal
  year or custom fiscal periods
• Forecast by territory in addition to, or
  instead of forecasting by user role hierarchy
• Dynamic forecast updates updated to dynamically
  reflect changes to opportunity or forecast
  quantity or revenue numbers
• Freeze Forecast submit freeze a time-stamped
  snapshot of a quantity forecast by user, period,
  product family, or revenue

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Custom Fiscal Year

• Custom fiscal year setup wizard process
  determines custom FY structure, start end dates
  of fiscal periods
• Fiscal year templates pre-defined common
  financial year structures such as 13 periods, 53
  weeks or 13 week quarters
• Fiscal year customization time periods can be
  customized to include exceptions such as leap
  weeks or lt 7 day weeks
• Multi-year setup FY structure and date choices
  can be automatically applied to several years at
  a time
• Calendar preview at a glance view of a custom
  fiscal year calendar
• Custom fiscal year based forecasting analysis
  pipeline by custom fiscal period
• Custom fiscal period based reporting filtering
  data in views and reports by custom fiscal periods

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Integrated Campaign Builder

• List Builder Quickly create campaign target
  lists en masse within Salesforce from wizards,
  reports and lists
• Mass Updater Mass update campaign member
  statuses
• Express Follow-ups Filter Lead or Contact list
  views by Campaign Name and Status and Monitor
  Campaign Results in Real Time
• Mass email campaign members
• Improved integration with email partners

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Recurring Events

• Recurring Event ability to schedule daily,
  weekly, monthly or yearly recurring events. A
  new recurring icon will identify recurring
  events.
• Recurring Group Events Invite users and
  contacts to recurring events. Accept/decline
  entire series or individual event occurrences
• View Event or View Series ability to view
  details and invitee responses for the entire
  recurring series or any individual event
  occurrence
• Event / Series Updates Modify or delete an
  individual event or the entire recurring series

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Streamlined AnalyticsMake Better Decisions with
Speed Confidence

• Easily search/find reports
• Search by name or description
• Navigate report folders like list views
• Quickly view recent reports
• Recently view
• Recently created
• Recently modified
• Report on reports
• Which reports are being used?
• Who is making changes?
• Recycle bin for reports dashboards
• All is not lost!

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Accessibility for the Disabled

• Easy, efficient and productive access for
  disabled users
• Screen Reader Friendly
• Descriptive Rollover Text
• Colorless Status Communication
• Comply with Section 508 requirements

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Agent Console

• Integrated Agent Console Increase efficiency by
  consolidating all information required to provide
  efficient Service
• List Views for easy navigation Persistent list
  views for easy navigation allows easy return to
  work lists and efficient navigation
• Consistent Case views Efficient layout of cases
  to leverage familiarity in working cases
• Editing in place Minimize context switching to
  make quick edits to related information
• Fully Customizable Setup Define Console layouts
  in familiar page layout designer. Console
  automatically delivers information in the
  appropriate layout for record type and profile,
  including appropriate supporting information

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Suggested Solutions

• Self-Service User Suggests Solutions SSP users
  can suggest Solutions when logging or reviewing a
  case.
• Self-Service User Closes Cases After reviewing
  a Suggested Solution Self-Service user closes the
  Case and provides feedback.
• Customer Service Reps Suggest Solutions CSR can
  suggest Solutions when working a Case.
• Suggested Solution Auto-Response Suggest
  solutions via email templates for auto-response
  or any email template.

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Case Contract History Tracking

• Case Audit History Reports Visibility into
  Audit Trail on Cases and case performance
  reporting.
• Solution Audit History Reports Visibility into
  how, when and by whom Solutions are being
  changed.
• Track changes to Standard and Custom fields
  History shows the field that was changed, the
  before and after value, who made the change and
  when the change was made.
• Track changes Custom Large Text fields History
  shows the field that was changed, who made the
  change and when it was made.

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Outlook Edition 2.0

• Enhanced User Interface
• Email Integration
• Salesforce.com Outlook Folders
• Create Cases from Emails
• Scheduled Synchronizations
• Salesforce.com Contact/Lead Address Lookup
• Administrator Lock-Down
• Custom Field Support (Sync)
• Additional Object Support (Email)

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Offline Edition 2.0

• CRM for sales teams on the go
• All your Accounts, Contacts, Opportunities
• AND any of their related lists
• Now featuring Leads offline
• Advanced conflict resolution
• Secure and scalable mobility
• Scalable relational data store
• Native 256-bit encryption
• Support for SMS deployments

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Advanced Customization

• Workflow on Custom Objects create workflow
  rules to trigger task and email actions on custom
  objects
• Record Types on Custom Objects differentiate
  page layouts and picklist values by record type
  on custom objects
• Import Wizard for Custom Objects import custom
  objects with enhanced field and relationship
  mapping options
• Lookup Fields on Standard Tabs add a Lookup
  field that displays a list of user names or
  values from a custom object
• Image Support in Formulas embed images on
  detail pages, list views, and reports using a new
  IMAGE formula
• Opportunity Product Customization make sales
  price and quantity optional or sales price
  read-only
• Dependent Picklists define dependency rules
  that filter the values in a picklist based on the
  users selection in another picklist

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Dependent Picklists

• Point and click wizard Visualize your picklist
  dependencies and easily maintain them with a few
  mouse clicks. Preview the results in real-time
• Dependencies dynamically rendered Dependent
  picklist values change immediately, as the user
  picks a value in the controlling picklist
• Multi-level dependencies Chain together
  multiple levels of field dependencies to any
  depth
• Conditionally required picklists You can use
  dependency rules to make picklists multi-select
  picklists conditionally required
• Multi-Select Picklists and Checkboxes too
  Flexible dependency rules go beyond picklists,
  allowing checkboxes to be controlling fields and
  multi-select picklists to be dependent fields

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Custom Lookups

• Add a User lookup to any tab Add a Lookup field
  that displays a list of user names.
• Create shared lookups that can be used across
  tabs As an alternative to a picklist, you can
  create a lookup field that uses a custom object
  as its source of valid values (e.g., States,
  Countries).
• Add a standard object as a related list on a
  custom tab By creating a lookup from a standard
  object to a custom object, you can choose to add
  the standard object as a related list on the
  associated custom tab
• Powerful custom reporting Create custom reports
  that link information from standard and custom
  objects, based on the lookup relationships you
  define.

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Image Formulas

• Integrate images into your pages and reports
  Any web addressable image resource can be
  displayed.
• Create image push buttons to represent links
  Combine images with the HYPERLINK button to
  create action buttons on detail pages.
• IM Online Presence IM services like Yahoo
  Instant Messenger use images to indicate online
  presence. Now you can integrate them into
  Salesforce.
• Status Dashboards Use green, yellow, and red
  color swatch images to create account or project
  status dashboards.

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Enterprise Integration-Limited Release

• Integration Framework Foundation for building
  integration solutions. Sits on top of our API
  and installed at client site. Dramatically
  shortens implementation time
• Integration Toolkits for Oracle Built on top of
  the Integration Framework, provides an end-to-end
  solution for Customer Master synchronization
  between Oracle and SFDC
• Account Master Integration Included as a base
  reference implementation, mastering customer data
  from an ERP system (Oracle) to Accounts in
  Salesforce.
• Mange multiple integration processes Includes a
  process management component that can be
  configured to manage multiple, multi-step
  processes.
• Robust, configurable logging Easily control the
  level, layout and persistence of log files.

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Sandbox Edition

• Complete Production Database Copy With a single
  click, administrators can create a complete copy
  of their production database all data and
  customizations are recreated in a completely
  separate sandbox environment that can be used for
  configuration change testing, integration
  testing, or new user training
• On Demand Refreshes Sandboxes can be deleted
  and refreshed as needed, up to once every 30 days
• Separate Hardware Sandboxes live on a
  completely separate set of web, database,
  application, API, cache, and search servers in
  order to minimize a negative effect on the
  production instances
• Optional Restricted End User Access To prevent
  users from inadvertently logging into or
  receiving email notifications from the sandbox
  environment, usernames and email addresses on
  those servers are automatically modified (except
  the user who requested the copy) administrators
  can open up access to additional users if desired
  after the copy has completed

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Introducing
Wow. Youve Built the eBay of Apps. - ADP
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The Hub of the On-Demand Universe
Preview, install, buy
Publish Sell
Review apps
App Developers
Salesforce Users
Apps Parts of Apps
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Over 70 Launch Applications
Our Apps
Partner Apps

• Channel Funds
• Expenses
• Bug Tracking
• Conference Management
• RMAs
• Budgets
• Purchasing
• Blood Donations
• Vacation Requests
• Property Management
• Recruiting

• Faxing
• Data Quality
• Project Management
• Email Marketing
• Surveys
• Credit Checks
• ERP
• Professional Services
• Realty Management
• High School Management
• ACT! Data Import

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All Built on Appforce
The First Complete Environment for Designing,
Developing, and Deploying On-Demand Apps
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Apps for Every Part of Your Business
Sales
Support
HR
IT
Finance

Manage and share all of a companys information
on demand
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Appforce Sales

• Sales Methodologies
• Quoting Orders
• Sales Intelligence
• Data Cleansing
• Sales Operations
• Channel Sales (PRM)
• Commissions

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Appforce Finance and Administration

• Project Management
• Order Management
• Expense Tracking
• Purchasing
• Budgeting
• IT

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Appforce Human Resources

• Recruiting
• Track openings, applicants, candidates and hiring
  goals
• Employee Services
• Class Enrollment
• Vacation Requests
• Policy Management
• HR Policy Tracking

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Questions and Answers
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Meeting Wrap Up