2005 New FacultyStaff Orientation

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2005 New Faculty/Staff Orientation
Slide show available _at_ http//www.kelley.iu.edu/t
s/New_Faculty_Orientation_2005.ppt

• Technology Briefing

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Tech. Support Organizations
University Information Technology Services
Technology Services

• School-wide computing issue
• Computer labs
• Video conferencing equip.
• Research databases
• Network accounts
• Classroom technology
• Office computer equip.
• AV equipment

• University-wide computing issues
• Student Technology Centers
• Unix Systems
• Communications backbone
• Dial-in modem pool
• Information Commons

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UITS Computer Accounts

• UITS Network ID
• Controls all UITS accounts
• Required to access dial-in modem pool
• ADS Domain Account
• Student Technology Center (STC) office CPU
  authentication
• Exchange/Outlook Account
• Web access _at_ http//www.exchange.iu.edu
• E-mail account (100MBs)

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UITS Computer Accounts(Continued)

• CFS Common File System (Read Only on 1/15/06
  Going End of Life on 5/15/06)
• Web access _at_ http//cfs.iu.edu
• 100MBs of network disk space
• 15 Charge to restore file(s)
• HPSS/MDSS High Performance Storage System/Mass
  Data Storage System
• Bottomless deep-store for research data
• Time to first byte up to 2 minutes
• Libra Cluster (IBM Blade Servers Running AiX
  v5.3)
• Local access to financial databases
• Unix system

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Account Management Websites

• http//password.iu.edu This site should be used
  to change account passwords.
• Must be 7 to 14 characters long
• Must have at least 2 numbers or symbols in first
  8 characters
• Must have 5 different characters
• May not have _at_, , or double characters
• http//itaccounts.iu.edu Network ID Services
  site
• Change preferred e-mail address
• Create additional computer accounts
• Perform other account specific tasks

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How to Change Your PC Account Password

• After you login, press (CTRL-ALT-DEL)
• Click on the Change Password button
• Type in your current password in the Old
  Password field
• Type in the new password in the New Password
  field and retype it in the Confirm New Password
  field. NOTE Password should match UITS password
• Click OK to complete the change

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Your Internet Address

• Username_at_indiana.edu

NOTE You will have occasion to see a second
address specific to Exchange/Outlook
Username_at_exchange.indiana.edu - DO NOT encourage
people to reference this address
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UITS Modem Pool (Off Campus)

• General Purpose PPP Lines (56K 33.6K)
• 856-5200 782 connections w/2hr timeout
• 856-5202 92 connections w/8hr timeout
• NOTE Timeout has no warning!
• Multiple Connections not allowed dont ask

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Internet Service Providers

• DSL Digital Subscriber Line (no more than 3
  cable miles from switch)
• http//www.sbc.com (check qualifications) -
  14.95/month for 128K up/384K-1.5Mbps downstream
  24.95/month for 384K up/1.5-3.0Mbps downstream
• Smithville - (IU Agreement) 1-866-764-8485 -
  27.95/month for 384K up/1.5Mbps downstream
  (requires VPN/IPSEC client)
• Cable modems
• available through Insight (http//www.insight-com.
  com) 332-9486 - 44.95/month for 128K upstream
  or 79.95/month for 384K upstream (must rent
  15/month or purchase 100 modem)
• Additional details available through Knowledge
  Base http//kb.indiana.edu (Search on Cable
  Modem)

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Free Software - IU Site Licenses

• Available On-line _at_ http//iuware.indiana.edu
• Pick up at the Computer Connection (M074
  855-2995)
• CDs available CD duplication fee varies from
  package to package
• Faculty/Staff ID required
• Hours 8am-530pm, Mon-Fri

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Technology Services (CG0013/BU131) Services
Available

• Help Desk (Computer Problems) CG0013
• Log problems enter service requests for office
  computers
• Check-out AV equipment
• Reserve mobile carts
• Classroom technology
• Classroom emergency hotline (blue button on
  phone)
• Available 730am-9pm, Mon-Thu 730am-5pm on Fri
• After hours emergency services coming soon
• Graduate IT Studio and Workshop CG0013
• Database Applications (Research Databases, and
  Web support) BU131 Betty Watson
• Database/Web Support BU131

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Workstation Replacement Program

• Provides a replacement system for all faculty and
  staff every 3-4 years
• Covers full and part time employees
• Central funds available for a standard
  replacement desktop computer accessories and
  the difference to cover a notebook computer must
  be funded by the faculty member.
• Only covers 1 system per faculty member

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Standard Notebook Computers Available From HP,
Dell, and IBM

• Supported manufacturers HP, Dell, and IBM
• Information available on discounted units
  http//kelley.iu.edu/ts/TS_Knowledge_Notebook_Acqu
  isition.cfm

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Policies - Special Request Software

• Definition something which is not part of the
  Universitys standard build
• Faculty sponsor is responsible for licenses
• Funding must be secured through RATS or other
  Departmental funds
• TS requires instructors to adhere to UITS
  deadlines (May for fall, October for spring) -
  watch for deadline announcements
• Contact in TS to start the process Chris Robbins
  (tssoft_at_indiana.edu 5-4247)

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Policies Computer Equipment

• Supported computer manufacturers Dell (laptops
  and PC), IBM (laptops only), HP (laptops only)
• Supported printer manufacturer HP (faculty
  member will be charged for local printer parts)
  full service is only available for network
  printers
• Equipment must meet minimum criteria for support
  (desktops laptopsgt 667MHz Pentium III
  printers must be newer than an HP LaserJet 5)

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Policies Purchase Policies

• University computer equipment/software purchases
  MUST be acquired through the standard purchase
  order process.
• Orders should be routed through an official IU
  purchasing agent (start with your departmental
  secretary) tshelp_at_indiana.edu 5-4247
• IMPORTANT DO NOT PURCHASE EQUIPMENT AND EXPECT
  REIMBURSEMENT.

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UITS Student Technology Centers
Windows NT Clusters

• Business 101
• Business 407
• Business 415/417
• Information Commons
• Main Library Ugrad 5th floor
• SPEA 151
• HPER 154
• IMU089

Macintosh Clusters

• HPER 155
• Information Commons 101

NOTE http//www.indiana.edu/stcweb/ for
additional STC information (select Lab
Information followed by Tour of Centers)
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Faculty/Doctoral Computer Lab Locations
Access Codes

• Location of Lab - BU431
• Access Codes - 4 5 2

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Need Assistance???
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Where to Go For Help
Repair Work for Unsupported/Personal Equipment
and On-line Assistance

• Computer Repair Work
• IU Electronics (855-0370)
• PC Max (337-0630)
• Computer Clubhouse (333-4484)
• PC Guru (336-4878)
• On-line Assistance
• UITS Knowledgebase http//kb.indiana.edu
• UITS on-line help http//ithelp.indiana.edu

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Where to go for Help
Assistance w/Problems Questions

• UITS Support Center
• Telephone [phone] (available 24x7)
• E-mail ithelp_at_indiana.edu
• Walk-in The Information Commons (1st floor of
  main library) 8am-midnight Mon-Thurs 8am-5pm
  Fri Noon-5pm Sat Noon-Midnight Sun
• Technology Services
• Monday-Friday 730am-5pm
• Telephone [phone]
• E-mail tshelp_at_indiana.edu
• Walk-in CG0013

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Miscellaneous Helpful Information

• Technology Services website http//www.kelley.iu.
  edu/ts
• Classroom technology status page
  http//www.kelley.iu.edu/ts/TS_Knowledge_Classroom
  s_Updates.cfm
• Technology Services news page http//www.kelley.i
  u.edu/ts/TS_Home_News.asp
• On-line policies page
• http//www.kelley.iu.edu/ts/TS_Policies.cfm
• Download Windows critical updates at least once a
  week (Start/Windows Update) on home machines
• Update Norton Antivirus at least once a week
  (Start/Programs/Norton/Live Update or click on
  shield in system tray in lower right corner)
  home machines

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Thanks for Listening!