Communicating Across Cultures Chapter 3

1
Communicating Across CulturesChapter 3

• Misperception
• Misinterpretation
• Misevaluation
• Avoiding misunderstandings

2
Communication

• Exchange of meaning
• Any behavior perceived and interpreted
• Verbal and non-verbal
• Conscious and subconscious

3
Communication Process
Sender Meaning
Encoding
Medium
Feedback
Received Meaning
Decoding
4
Cross-Cultural Misperception

• Selective
• Learned
• Culturally determined
• Consistent
• Inaccurate

5
Cross-Cultural Misinterpretation

• Categories and stereotypes
• Sources of misinterpretation
• Subconscious social blinders
• Lack of cultural self-awareness
• Projected similarity

6
Verbal Communication Styles

• Indirect and Direct
• Elaborate, Exacting, Succinct
• Contextual and Personal
• Affective and Instrumental

7
Nonverbal Communication

• Kinesics
• Proxemics
• Chronemics
• Chromatics

8
Cross-Cultural Misevaluation

• Judging if something is good or bad
• Use of own culture as a standard of measurement
  or criterion

9
Effective Communication

• Assume difference
• Describe first
• Perspective taking
• Explanation as a guess
• Ways to improve communication effectiveness?