Meeting the Permit Growth Challenge

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Meeting the Permit Growth Challenge

• Carol Davis, Director
• TxDOT Motor Carrier Division

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Selected WASHTO Member StatesSingle Trip Permit
Growth2004 - 2007
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Selected SASHTO Member States Single Trip Permit
Growth
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The Challenges

• 33 Growth Rate Lack of Resources Service
  Delivery Failures
• Texas Permit Fees are Statutory
• 27 Different Permit Types/Fee Structures
• Limited Admin. Enforcement Authority
• Limited comprehension on highway building side
  of TxDOT

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TxDOT Motor Carrier Division Approach

• Outgrowth of MCD Strategic Planning Clean House
  First!
• Tie MCD Activities to TxDOT Mission Goals
• Coordinate Education Efforts Internal/External
• Stress Fee Collections Available for Highways
• Emphasize Value of Motor Carrier Industry
• Tie Poor Customer Service to Non-compliance,
  Risks to Public Infrastructure
• Partner with Customers

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Strategic Planning

• Develop, Track, Communicate Strategic Goals
  Initiatives
• Improve, Streamline Automate Processes
• Improve Hiring, Training, and Retention
• Total Performance Management

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Tie to TxDOT Mission Goals

• Mission To work cooperatively to provide safe,
  effective and efficient movement of people and
  goods.
• Goals
• reduce congestion,
• enhance safety,
• expand economic opportunity,
• improve air quality, and
• increase the value of transportation assets

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Tie to TxDOT Mission Goals
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Internal/External Education

• Educate Yourself Staff on Industry Issues
  Needs
• Develop Core Message Delivery Tools with a
  Consistent Brand
• Stock Presentations
• Booth Exhibits (Everybody Loves Big Truck
  Photos)
• Publications

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Internal/External Education

• Find Opportunities to Deliver the Message The
  MCD Road Show
• Internal Meetings/Conferences (Maintenance,
  Design, Traffic Ops/Planning)
• External Meetings/Conferences (Carrier
  Associations, Shipper Associations)
• Internal and External Publications/Newsletters
• Promote Accomplishments Needs!

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Importance of Motor Carrier Industry

• Economic vitality tied to reliable freight
  transportation and mobility
• Trucks Haul 69 of all U.S. Freight
• 80 of Texas Communities Rely Solely on Trucks
• Increasing Demand for MCD Services
• Delays

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Importance of Motor Carrier Industry

• OS/OW Loads Represent Long-term Public Private
  Infrastructure Investments

Beams to Your Job Site
Home-Grown Energy
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Importance of Motor Carrier Industry
Electricity for San Antonio
Rocket Boosters to Pluto
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Risks of Service Failures

• Barriers to Compliance
• Public Safety
• Infrastructure
• Uneven Playing Field
• Costs to Carriers Passed to Consumers
• Failures are Very Public

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Risks of Service Failures
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Tie Fee Collections to Highways
State HWY Fund 23 Million
General Revenue Fund 36 Million
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Partner with Customers

• Motor Carrier Industry
• Manufacturing
• Oil and Gas
• Agriculture
• Ports
• Local Entities/Counties

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Outcome More Resources

• Increased Awareness of Issues Needs
• Increased Permit Fees
• New Fees to Highway Fund - No Loss to General
  Revenue or Counties
• Increased Admin. Enforcement Authority
• Streamlined Hearing Processes
• 25 Dedicated FTEs, for Total of 84
• Dedicated Funding for Texas Permit Routing
  Optimization System (TxPROS)

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Deliver Results!

• Allowed for Reorganization/Specialization
• First In First Out
• Internet Applications up from 64 to 75
• Reduced Telephone Hold Time, Talk Time,
  Inquiries, and Call Abandon Rate
• Improved Permit Turnaround Time
• Improved Ability to Meet Growth Rates
• TxPROS on Steroids

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