Section Management Process SMP

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Section Management Process (SMP)
Excellence Award
Total Quality Award
Section Chair SMP Chair
D. Newkirk R. Mitchell
NA
D. Brister R. Mitchell
NA
G. Westall R. Mitchell
J. Breckline R. Mitchell
R. Mitchell R. Mitchell
J. Breckline C. Abernathy
J. Breckline D. Dyer
R. Mitchell D. Dyer
___________
Texas Award for Performance Excellence
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2000-01 SMP Goals

• Member Retention
• Retain 2 more members over past 3-year average
• Meeting Attendance
• Increase average meeting attendance by 5 over
  past 3-year average
• Member Certification
• Certify 25 members this Section year to new ASQ
  certifications
• Member Upgrade to Senior
• Upgrade membership level of at least 5 section
  members
• Increase Membership
• Increase section membership by 3 over past
  3-year average
• Community Outreach
• Add at least 1 more local not-for-profit
  institution served, sponsored, or affiliated by
  Section during the Section year
• Section Survey
• Conduct a Section Wide Survey to determine the
  expectations and needs of local membership

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2000-01 SMP Performance

• Membership Retention missed by 3 members
• Meeting Attendance 45 vs. 57 past 3-year avg
• Member Certification 76 new certification
• Senior Membership 3 of target of 5
• Increase Membership 4.8 increase to 3.0 goal
• Community Outreach completed to plan
• Section Survey done with 5 return rate

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2000-01 SMP Recognition

• Missed gt75 SMP Goal target
• achieved 42.8 completion
• NO CIGAR!

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2001-02 SMP Goals

• Member Retention
• Retain 2 more members this year over past 3-year
  average
• Meeting Attendance
• Increase average attendance this year by 20 over
  past 3-year average
• Member Certification
• Certify 40 members this Section year to new ASQ
  certifications.
• Executive Committee Participation
• Increase Executive Committee participation in
  Section year from 13 to 18 or more active
  attending members
• Section Membership
• Increase membership by 3 over past 3-year
  average
• Community Outreach
• Add at least 1 more local not-for-profit
  institution served, sponsored, or affiliated by
  Section during the Section year
• Section Survey
• Conduct a Section Wide Survey to determine the
  expectations and needs of membership with goal of
  a 5 minimum response rate

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2001-02 SMP Performance

• Membership Retention missed by 7 members
• Meeting Attendance up from 48.0 to 59.5 avg
• Certification 43 new Certifications
• Increase Exec Committee up 6 to goal
• Membership Increase down 63 members
• Outreach added TCC Quality Adv. Board
• Survey completed w/ 8.5 participation

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2001-02 SMP Recognition

• For meeting gt75 SMP Goals for the year
• achieved 79.8 completion

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2002-03 SMP Goals

• Meeting Attendance
• Increase average attendance by 20 over past
  3-year average
• Member Certifications
• Certify 25 members this Section year to new ASQ
  certifications.
• Executive Committee Participation
• Increase Executive Committee participation in
  Section year to 20 active attending members
• Community Outreach
• Add a new local, not-for-profit institution to be
  served, sponsored, or affiliated by Section
  during the Section year
• Participation Surveys
• Conduct Surveys for 100 of all Section
  Activities in which participation is 20 attendees
  or greater and provide timely analysis and
  feedback
• Corporate Service
• Conduct at least one Corporate Event, defined as
  the sponsorship of a program, training session,
  mentoring opportunity by Section 1416 toward a
  specifically targeted Corporate Partner.

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2002-03 SMP Performance

• Meeting Attendance up 24 from 3-year Avg
• Certification 55 new Certifications
• Increase Exec Committee to 21 members
• Outreach added Decatur HS BEST sponsorship
• Survey at every event w/ analysis 100
• Corporate Service 1 training event as targeted

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2002-03 SMP Recognition

• For meeting gt75 SMP Goals for the year
• achieved 100 completion

• For beating ASQ Average for
• Survey Member Satisfaction
• Survey Member Loyalty

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2003-04 SMP Goals

• Membership Awards
• Present at least 85 awards or special recognition
  to deserving members of Section 1416
• Volunteer Satisfaction Index
• Develop and implement Index to measure
  satisfaction of Leader Team
• Host Recognition
• Recognize each of the Section hosts or service
  providers
• Corporate Involvement
• Make individual presentations to for-profit
  organizations about ASQ and the Fort Worth
  Section telling who we are, what we do, etc.
• Community Involvement
• Make individual presentations to non-profit
  organizations about ASQ and the Fort Worth
  Section telling who we are, what we do, etc.
• ASQ National or Divisional Involvement
• Increase involvement in ASQ activities beyond the
  local section to include National, Divisional,
  Technical / Conference Committees, etc.

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2003-04 SMP Performance

• Member Recognition recognized 93 members
• Volunteer Satisfaction 35 done
• Host Recognition 100 to 13 hosts
• Give Quality Message to Corporate 100
• Give Quality Message to Community 100
• ASQ/Div Committee Participation 100

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2003-04 SMP Recognition

• For meeting gt75 SMP Goals for the year
• achieved 86.1 completion

• For beating ASQ Average for
• Survey Member Satisfaction
• Survey Member Loyalty
• Member Retention over June 30

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2004-05 SMP Goals

• Member Contact 3 Target Groups
• Establish a process to contact New Members,
  Associate Members, and Unpaid Members to percent
  contact rate
• Dinner Meeting Sponsors
• Recruit at least six organizations to financially
  sponsor a PD Meeting
• Volunteer Satisfaction Index Creation /
  Utilization
• Develop / Implement Index of metrics to measure
  satisfaction of volunteers
• Timely Host Recognition
• Recognize each Section Host or Service Providers
• Corporate Involvement
• Make individual presentations to for-profit
  organizations about ASQ and the Fort Worth
  Section telling who we are, what we do, etc.
• Community Involvement
• Make individual presentations to non-profit
  organizations about ASQ and the Fort Worth
  Section telling who we are, what we do, etc.
• Region 14 Leadership Workshop
• Host Region 14 Leadership Workshop give
  leadership to follow-up activities / structure on
  six independent work Teams

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2004-05 SMP Performance

• Member Contact 3 Groups 100 to target
• PD Meeting Sponsors obtained 8 to goal of 6
• Volunteer Satisfaction implemented per plan
• Host Recognition 10 completed on time 100
• Give Quality Message to Corporate 75
• Give Quality Message to Community 100
• HQ/Region follow up on workshop 35 done

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2004-05 SMP Recognition

• For meeting gt75 SMP Goals for the year
• achieved 91.0 completion

• For beating ASQ Average for
• Survey Member Satisfaction
• Survey Member Loyalty
• Member Retention over June 30

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2005-06 SMP Goals

• Membership Database
• Create database to collect and report RUs for
  members include meeting check-in
• QUEST for 100 Certification
• Phase 1 - determine WIIFM for members
  businesses and potential activities
• Member Interviews
• Interview 250 Section Members to seek information
  about their reasons for joining ASQ and what the
  Section can do to fulfill their needs
• Sponsorship / Advertising Package
• Define method define target sponsors implement
  and meet obligations
• Web Page is Current and Accurate
• Assure accuracy by self-review of web pages
  monthly and updating
• New Member Welcome Process
• Create and implement a process that assures new
  members understand Section membership
  participation value and assists in their
  integration into the Section
• Section Scorecard
• Utilize scorecard to identify significant
  progress and critical shortcomings.
• Web Based Recertification Resources
• Create web based templates examples) to assist
  in recertification
• Plan for Koalaty Kid
• Plan for deployment in the Fall (2006) to single
  grade, single school.
• Corporate Outreach DELETED mid-year define
  means to give content to corp. org.

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2005-06 SMP Performance

• Create RU Database 100 completion
• Interview 250 Members 41 done 16 to plan
• Quest for 100 Certification CQIA Focus
• Increase Advertising/Sponsorship Income gt plan
• Assure Section Web-Page Accuracy 95 to plan
• Implement New Member Process 80 to plan
• Utilize Section Scorecard 91 to plan
• Web Page for Re-Certification 100 to plan
• Prepare for Koalaty Kid Implementation 100

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2005-06 SMP Recognition

• For meeting gt75 SMP Goals for the year
• achieved 88.9 completion

• For beating ASQ Average for
• Survey Member Satisfaction
• Survey Member Loyalty
• Member Retention over June 30

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2006-07 SMP Goals

• Web Page Updates
• Implement monitoring process to assure are made
  in a timely manner, and contents are accurate.
• Quest for Certification Phase 2
• Provide various communications, motivation,
  training, and resources to increase the number of
  certifications held by members of the Section
• Documented Procedures
• Begin development of critical to continuity of
  Section operations.
• Deployment of Koalaty Kid
• Full program in one school the area.
• New Member Integration
• Four opportunities have been identified to
  improve. Actions are to make those contacts where
  identified per member via written, phone and/or
  personal contact.
• Member Interviews
• Conduct of 250 Section members to seek
  information about their reasons for joining ASQ
  and what the Section can do to fulfill their
  needs.

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2006-07 SMP Performance

• New Member Integration 100 to goal
• Timeliness of Web Page Updates 87 to goal
• Quest for 100 Certification CQIA Focus
• Section Process Documentation 16 done to 93
• Koalaty Kid Deployment 93 to plan
• Interview 250 Members 75 done 30 to plan

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2006-07 SMP Recognition
Awaiting Gold Excellence Award
Awaiting Total Quality Award

• For beating ASQ Average for
• Survey Member Satisfaction
• Survey Member Loyalty
• Member Retention over June 30

• For meeting gt75 SMP Goals for the year
• achieved 80.3 completion

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2007-08 SMP Goals

• New Member Integration
• Personal contact with members within the first 90
  days after they join or participate in an
  integration activity
• Host Thank You
• Send a letter of appreciation to organizations
  that have hosted ASQ activities, recognizing them
  and the member contact who made the arrangements.
  
• Silver Bullets
• Collect a number of little ideas that can
  contribute to member services/satisfaction or LC
  effectiveness/efficiency
• Document Section Processes
• Complete 10 new Section procedures during the
  year.
• Saturday Seminars
• Offer a total of 8 Seminars, continuing CQIA
  classes, and other specific classes as the need
  arises
• Section Marketing Plan
• Develop a plan to reach out to 5 Target Markets
• Implement at least one action/ for each Target
  Market

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2007-08 SMP Performance

• New Member Integration year 2
• Section Process Documentation year 2
• Saturday Seminars Quest for 100 Certification
• Silver Bullets to improve services operations
• Marketing the Section reaching 5 audiences
• Host Recognition resurrect an old goal

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2007-08 SMP Recognition
?
?
TBD
TBD

• For meeting gt75 SMP Goals for the year
• achieved __._ completion

• For beating ASQ Average for
• Survey Member Satisfaction
• Survey Member Loyalty
• Member Retention over June 30

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2007 Texas Award for Performance Excellence
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