Metrics for Performance

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Metrics for Performance

• Leading Lagging Indicators

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Importance
Applications
Next Steps
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Definitions

• Strategy Measures high level system for tracking
  execution of plan
  
• Budget Measure drives execution used by
  managers to control
  
• Task Control measures efficiency effectiveness
  of specific tasks

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Lagging IndicatorsDefinition

• Outcome Measures that
• Measure effectiveness of strategies
• Show performance results
• Determine ultimate success
• Tracked as high-level goals

Examples Earnings After Tax 50th Anniversary G
raduation
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Leading IndicatorsDefinition

• Driver Measures that
• Provide direction
• Guide behavior
• Enables real time adjustments
• Reviewed more frequently

Examples Weekly Sales Second Interview Pass Gr
ades
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At your table talk to the person next to you
about

• Your lagging indicators that your day was great?
• Your leading indicators of a great day / poor
  day?
  
• Did you use your leading indicators to change
  your day?

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History Balanced Scorecard
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Examples Perspectives

• Employee Well-being
• Employee Development
• Work Job Design
• Employee Retention

• Complaint resolution
• Client satisfaction
• Client referrals
• Client retention

• Supplier performance
• Process performance
• Quality
• Cycle time
• Productivity

• Market share
• Revenue
• Costs
• Profits

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Alignment C-E
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Importance of Leading Lagging Indicators

• Thinking about your personal leading indicators
  
  
• Could recognizing them help in managing your
  attitude?
  
• Could addressing leading indicators quickly
  change how the overall day goes?
  
• How could leading indicators be used to improve
  your life?
  
• How could lagging indicators impact New Years
  resolutions?
  
• Can the same be true for work?

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Application Work with the person next to you

• Pick a perspective Slide 8
• (people, process, customer, finance)
• 2. Identify a strategy for improving the
  components of the selected perspective
  
• 3. Select a lagging indicator
• 4. Identify 2 leading indicators that align with
  your lagging indicator

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Next Steps
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Example Fort Worth ASQ

• Review the measures
• Identify the strategies
• How are they working
• What other strategies should we consider
• For a strategy define leading and lagging
  indicator
  

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Perceptions of Section
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Review all the data on ASQ website
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Next Steps Your Work

• Are your strategies clear?
• Do your measures communicate desirable behaviors?
  
  
• Are they working?
• Can your leading and lagging indicators be
  improved? If so, how?
  
• Jot down what you plan to change tomorrow --

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o action and results