Managing Standards

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Managing Standards

• Delivering a quality assured web environment

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Who am I?

• John Gilbey
• Manager working in Strategic Development
• Honorary lecturer, Comp Sci, UWA
• Former Head of IT
• Former research scientist other things

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Why are we here?

• To discuss
• Quality
• Standards
• Management
• Philosophy
• The Big Picture

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What is quality?

• OED definition
• Quality (noun) excellence degree of
  excellence attribute faculty relative nature
  or character timbre

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What is quality?

• ISO definition
• The totality of features and characteristics of
  a product or service that bear on its ability to
  satisfy stated or implied needs.

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A Brief History of Quality

• Back in the mists of time
• Industry and standards
• The military mind
• Spreading the net
• The stupid label guy

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What is ISO?

• The International Organisation for
  Standardisation, which manages the development
  and application of standards.
• Built on a complex structure of committees.
• It is all around you

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What is ISO 9000?

• A family of internationally agreed standards.
• A model for managing an organisation.
• Built on collective experience.
• A framework which can be developed.
• Based on eight principles.

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What ISO 9000 isnt

• About getting a certificate on the wall
• Endless bureaucracy
• Changing the way we do everything
• Dilbert jokes
• A panacea
• Going to go away

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Philosophy

• There are eight core principles in ISO 9000
• Customer focus
• Leadership
• Involvement of people
• Process approach

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Philosophy - continued

• Not forgetting
• Systems approach to management
• Continual improvement
• Factual approach to decision making
• Supplier relationships

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Continual improvement

• Plan
• Do
• Check
• Act

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Why buy in to formal standards?

• Strengths
• Weaknesses
• Opportunities
• Threats

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Why us? Why now?

• Strategic information systems
• Critical infrastructure
• Risk management
• Accountability
• Best practice
• Compliance
• Governance

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And now...

• The moment you have all been waiting for
• The audience participation exercise

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Thank you

• Feel free to contact me at
• John.Gilbey_at_bbsrc.ac.uk
• Or
• jig_at_aber.ac.uk

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