MASERGY OVERVIEW

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MASERGY OVERVIEW
May 2008 MASERGY.COM
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• MASERGY Introduction
• Network Service Provider for Global Businesses
  requiring enhanced application performance
• Strong growth during an otherwise bleak time for
  the Telecoms service provider community. Q over
  Q growth of 35 for 19 consecutive Qs.
  Profitable!
• Rapidly Growing Customer Base
• 47 Countries on six continents
• Strongest QoS for video offered in the industry.
  Nobody else is offering 100 video packet
  delivery.
• Network used and promoted by a strong majority of
  top videoconferencing solution providers
• Network used by Polycom
• Network used by Codian
• Network used by LifeSize
• Network used by HaiVision
• Network used by Wainhouse Research
• Network used by www.humanproductivitylab.com

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World Class Customers

• Serving enterprises with operations in the
  Europe, Asia, Africa, Australia, North America
  and South America

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John and Brians Customers who we support
WSFS Bank
Johnson Johnson
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Industry Awards and Recognition

• 2008
• Nemertes Pilot House Award
• Nemertes Research surveyed more than 600
  enterprise decision-makers to rate their primary
  and secondary telecom carriers, as well as their
  MPLS and Ethernet service providers. Among more
  than 20 Emerging Carriers, MASERGY received
  awards in the following 13 categories
• Customer Experience Awards - Emerging Carriers
  (5)
• Best Technical Service
• Best Network Performance Reliability
• Best Value
• Best Overall
• Favorite Provider - Midsize Business Customers
• MPLS Ethernet Awards - Emerging Carriers (8)
• MPLS Best Technical Service
• MPLS Best Network Performance Reliability
• MPLS Best Value
• MPLS Best Performance Monitoring Reporting
• MPLS Best SLA's
• MPLS Best Overall
• Ethernet Best Technical Service

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Industry Awards and Recognition

• 2007 Inc.500
• 2007 TMC Communications Solutions Product of
  the Year for MNA
• 2007 Metro Ethernet Forum Service Provider of
  the Year Finalist
• 2007 Red Herring 100 Finalist For North America
• 2006 Light Reading Leading Lights Awards
  Nomination for Best New Services for a
  Private Company
• 2006 Tech Titan Award (CEO and Emerging
  Company)
• 2006 International Business Achievement Award
  (Greater Dallas Chamber of Commerce)
• 2005 Network Magazines Innovation Award for
  Most Visionary Data Service
• 2005 Deloitte Fast 500 Rising Star 4th
  Fastest Growing Technology Company in North
  America
• 2005 Deloitte Fast 50 Rising Star 2nd Fastest
  Growing Technology Company in Texas
• 2004 Light Readings Leading Lights Award
  Nomination for Best New Service for a
  Private Company
• 2004 TMC Labs Innovation Award for the MASERGY
  SCC
• 2003 pulver100 Award recipient
• 2002 Editors Choice Awards (SuperCom)

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Delivering Value

• MPLS (Multi Protocol Label Switching)
• Differentiated classes of service
• Guaranteed application performance (QoS)
• Multiple applications over a single
  connection/network
• Greater flexibility and control of your WAN
• Significant cost reductions
• MASERGY is the only service provider that extends
  QoS across the local access loops!
• MASERGY is the only provider in the market
  offering customer-controlled IP/MPLS WAN services

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A secure native IP MPLS network ensures
end-to-end quality of service (QoS)
Native IP MPLS Backbone

• 5 levels of QoS
• Voice
• Video
• Critical (Data)
• Priority (Data)
• Normal (Web)
• Predictable business application performance
• Lower costs for voice, video and data
• Network efficiency through convergence

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End-to-End QoS
Tagging packets and transporting from origination
site to destination site on a network with five
service planes.
Back to IP MPLS
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Intelligent Bridge (MIB)
Universal Ethernet VPNs with Multiple VLANs

• The MASERGY Intelligent Bridge (MIB) deployed
  when Native Ethernet access is unavailable
• Enables secure convergence of multiple VLANs on
  the same circuit/network
• Native Ethernet VLANs can be bridged across
  Serial Access Connections (i.e. T1/E1s, DS3s,
  etc) via Bridge Control Protocol
• Allows for multiple VLANs from the customer
  premises
• One-to-one, one-to-many, and/or any-to-any
  networks can be deployed
• Layer 3 Service (i.e. Private IP or Public IP)
  can provisioned over its own VLAN

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Ethernet WANS give you the convenience and
simplicity of Ethernet combined with all of the
advantages of MPLS.
Solutions Ethernet WANs

• Via MASERGY Intelligent Bridge
• Ethernet hand-offs everywhere
• Fully meshed network
• End-to-end QoS
• Layer 2 VPN (VPLS RFC 4762)
• Layer 3 VPN (Private IP RFC 2547)
• Public and private network on same circuit
• Complete service flexibilityno limitations!
• Price based on bandwidth, not on VLANs

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VPLS
Layer 2 Private Network

• VPLS is a standard (RFC4762), as defined by the
  IETF
• Customer can run any routing protocol (BGP, OSPF,
  EIGRP)
• Automatic failover for Disaster Recovery.
• Inherently fully meshed
• No DLCIs, PVCs, or CIRs to configure and manage
• Not tied to Ethernet speeds E/FE/GigE/10GigE
• VPLS doesnt need fiber or Ethernet to the
  customer premise
• VPLS Customer Premise Equipment can be a Switch
  (Layer 2) or a Router (Layer 3)
• Strong adoption rates

Back to E-WANs
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Private IP
Layer 3 Private Network

• Layer 3
• RFC 2547bis based IPVPN
• Point-to-Multipoint (Multicast)
• Layer 2-type Security
• Routing Functionality
• Fully Meshed

Back to E-WANs
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Experience the advantages of toll-quality voice
and broadcast quality videoas a stand alone
service or across a converged business network.
Application Products Real-Time Services

• Voice
• On Net
• LD Termination (Global)

• Video
• Over 150 Video Service Partners
• Options for Public and Private Service
• Highest quality converged IP video service

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MASERGY offers hub-to-hub latency commitments
around the world for superior network performance
Industry Leading SLAs

• Network Availability
• Contiguous US 99.999
• Europe 99.999
• Asia/PAC 99.9
• Rest of World 99.75
• Packet Delivery
• Voice Plane 100
• Video Plane 100
• Critical Plane 99.99
• Priority Plane 99.9
• Normal Plane 99.9
• lt 2 ms Jitter (Voice Video)
• lt 1 Second Fast-Failover (Voice Video)
• 5 minute proactive outage notification

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MASERGY Network Node Diagram As of NOV 2008
Calgary
Vancouver
Montreal
SMW4
To Singapore
London
Seattle
Spokane
Toronto
P
Portland
ERMC
AC-2
Minneapolis
Stamford
Boston
To Hong Kong
Milwaukee
Eugene
Boise
Trenton
Tokyo
Frankfurt
Apollo
Sacramento
P
NYC
Detroit
SLC
Des Moines
Paris
Chicago
Denver
RNAL
Cleveland
Harrisburg
SF
Stockton
Philadelphia
Columbus
Japan US
Pittsburgh
ERMC
KC
Cincinnati
Colorado Springs
San Jose
St. Louis
To Frankfurt
Newark. DE
Indianapolis
Baltimore
Wash DC (McLean)
Hong Kong
Nashville
Memphis
Reach North Asia Loop
Albuquerque
OK City
Richmond
APCN2
Las Vegas
Raleigh
Tulsa
Charlotte
SMW4
Phoenix
Los Angeles
P
To London
Atlanta
AJC
Dallas
Orlando
New Orleans
Singapore
Tampa
San Diego
Houston
Austin
Bangalore
Miami
San Antonio
Southern Cross LA to Sydney
SMW3 Perth to Trans-Aus
Sydney, AUS
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Network Hub Architecture
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Unique Systems Capabilities Service Control
Center

• 360 degree account view for MASERGY customers
• Comprehensive integrated web portal
• Detailed data usage graphing and reporting
• Unprecedented list of real-time customer-control
  features
• Change bandwidth tiers and CSIR
• Provision phone numbers and voice features
• Provision entire services such as point-to-point
  links
• And many more
• Customers can make changes themselves instead of
  calling, ordering, and waiting.

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Innovative web-based tools allow customers to
manage and control their networksday or night
Service Differentiator
Embedded Network Services

• MASERGY Network Analyst (MNA)
• Layer 2 and 3 traffic analysis
• Automatically integrated
• Unique view of total network status with easy
  drill-down capabilities
• Real-time service monitoring
• Always available
• No appliances, software or equipment to buy,
  test, deploy or maintain
• No labor requirements
• No bandwidth utilization
• No router/processing delay
• No impact on latency

• Service Control Center (SCC)
• Customer-controlled networking
• Secure portal access
• Real-time bandwidth changes
• Total account management

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Service-Embedded Network Management
Features

• Granular Traffic Management Statistics
  (Inbound/Outbound)
• By Applications
• By IP Addresses
• By Ports
• By Protocols
• By Service Planes (QoS)
• By Total
• By Top Talkers

• Enhanced Capabilities
• Print Graphs (PDF)
• Set/Choose Alarms/Thresholds
• Set/Choose Time Zones
• Select Time Frame
• Seconds, Minutes, Days, Months
• Edit/Define your Applications
• Detailed Filtering and Filter Management
• Comprehensive view of your network

Back to Solutions
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Network Analyst Top Talkers View
Back to Features
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Network AnalystGraphic Display Options
Linear Line Graph By default, graphs are line
graphs on a linear scale. However, they are
customizable both the scale (linear/logarithmic)
and the display type are configurable. Area
Graph You may elect to view the graph as an area
graph and display the area under the
lines Stacked Area Graph You can also elect to
view the graph as a stacked area graph which
shows the area for each line stacked
Back to Features
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Network AnalystView Alarm and Set Alarm
Thresholds
Back to Features
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Network AnalystTime Browser and Time Entry
Time Browser You can click on the portion of the
time browser you want to apply to the graph (i.e.
month, week, day, hour, etc.) and the graphs will
be immediately redrawn based on your selection.
Time Entry Similar to the time browser since it
is time based, but this allows greater
flexibility to select the time exact interval
that you want the graphs to reflect. You can
select a specific time range down to the second.
Back to Features
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Network AnalystApplication Profiler
Application Management You can define new
application profiles by adding your own
definitions and order. You can modify an
existing applications definition including
order, name, Ports, IP address, etc.
Back to Features
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Network AnalystFilter Management
Filter Management you can Create, Apply, View,
Save and Manage filters for a specific graph,
within a particular bundle or across bundles
Back to Features
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Delivery
Experience service delivery that is flexible and
responsive, communicating with you from initial
service order through service activation.

• Single point-of-contact for your network
  installation
• Managing your total service installation at all
  your national and international business
  locations
• With 24 X 7 X 365 service status via a web-based
  portal
• Flexible enough to manage service activation
  around your schedule

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Support
Experience network support that is proactive and
always available, trained and experienced in
addressing WAN issues, and open and honest in
dealing with any network situation.

• Live, trained engineers always available any
  time, day or night
• Proactive notification of service interruptions
• Web-based tools to initiate and track trouble
  tickets, and view service history
• Embedded network management for simplified WAN
  analysis and reporting.

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Billing
Experience billing that is simple, accurate and
complete, delivered with a commitment to
resolving issues quickly and fairly.

• Simple, easy-to-follow bill for all your (global)
  business locations
• Flexible collection system for multi-currency and
  multi-location billing customization
• Supported by systems that make it easy to quickly
  answer questions

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Our Customers Experience
SOLUTIONS "We came to you with a huge challenge
to deliver circuits across 3 continents with a
very aggressive time schedule. We are grateful
for the extra hours put in. I am very encouraged
we will be working with a company that can
deliver solutions as professionally as this has
been handled."
COLLABORATION It is truly a privilege to have a
service provider who is both in tune with our
needs and does exactly what they say they will
do. You guys spoil us and make our lives far too
easy!
DELIVERY A magnificent job - everything is up
and running. Thank you all very much for making
it possible to move over a weekend for business
on Monday it has just been FANTASTIC!
SUPPORT I had a circuit down from a power
outage, received an e-mail from MASERGY stating
an issue and immediately connected to a live
person, who got it fixed while I was on the
phone. This level of customer service saves us a
lot of time and frustration, especially at 2 a.m."
BILLING I have to say, this is the fastest I
have received a response to a billing question
from a telecom company in a long time!
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Industry Awards and Recognition

• 2007 Deloitte Fast 500
• 2007 Inc. 500
• 2007 TMC Communications Solutions Product of
  the Year for MNA
• 2007 Metro Ethernet Forum Service Provider of
  the Year Finalist
• 2007 Red Herring 100 Finalist For North America
• 2006 Light Reading Leading Lights Awards
  Nomination for Best New Services for a
  Private Company
• 2006 Tech Titan Award (CEO and Emerging
  Company)
• 2006 International Business Achievement Award
  (Greater Dallas Chamber of Commerce)
• 2005 Network Magazines Innovation Award for
  Most Visionary Data Service
• 2005 Deloitte Fast 500 Rising Star 4th
  Fastest Growing Technology Company in North
  America
• 2005 Deloitte Fast 50 Rising Star 2nd Fastest
  Growing Technology Company in Texas
• 2004 Light Readings Leading Lights Award
  Nomination for Best New Service for a
  Private Company
• 2004 TMC Labs Innovation Award for the MASERGY
  SCC
• 2003 pulver100 Award recipient
• 2002 Editors Choice Awards (SuperCom)