Dr' Barbara A' White

1
New Faculty ColloquiumAugust 10, 2006

• Dr. Barbara A. White
• Chief Information Officer and Associate Provost
• Professor

2
Strategic Directive

• In order to provide our students with
  opportunities
• for success in the digital age, UGA must develop
• the highest level of information technology
  connectivity, functionality, access and
  support24 hours a day, 7 days a week for
  students, faculty and staff.
• -- UGA Institutional Strategic Plan (2000)

3
Role/Scope CIO and EITS

• CIO setting the course for the University of
  Georgias information technology initiatives
  based on a negotiated strategic planning process
  in concert with the Provosts 5-year planning
  process (www.cio.uga.edu)
• EITS identifying priorities and executing the
  course and direction set by the CIO and UGA
  senior management in concert with the UGA user
  community via a comprehensive compact planning
  process (www.eits.uga.edu)

4
UGA Information Technology Goals

• GOAL 1 Recognizing that UGA does not have a
  comprehensive security plan in place, the Chief
  Information Security Officer, in concert with
  EITS leadership, will develop, implement and
  manage a comprehensive IT security planning
  process including the implementation of best
  practices based on industry standards.
• GOAL 2 Recognizing the need for enterprise-wide
  integration of University administrative data
  management systems, implement systematic and
  incremental assessment and planning processes to
  enable reliability, stability, and timely access
  to organizational data and information
  facilitate ability to move to web-enabled
  business services.
• GOAL 3 Develop the UGA Next Generation Network
  design and action plan recognizing the campus
  network, systems and services have become the
  core infrastructure for teaching, learning,
  research and outreach efforts of the University.

5
Cont. Goals

• GOAL 4 Facilitating Connectivity and
  Functionality in support of Research Computing
  and High Performance Computing (HCP)
• GOAL 5 Increase customer service options and
  support (e.g., messaging and information delivery
  systems technology-based instructional delivery
  systems file and print services tiered customer
  support options) recognizing user requirements
  by competitive 21st century higher education
  students, faculty and research community.
• GOAL 6 Establish university-wide leadership for
  UGA Information Technology by positioning role of
  Chief Information Officer as leader for
  University information technology enterprise
  planning in support of the teaching, research,
  and outreach mission of the institution.

6
UGA and EITS by the Numbers

• 34,000 students / 9,800 faculty/staff
• 227 million in sponsored research activity
• 84 Student housing buildings
• 372 Athens Campus buildings (excludes
  leased space)
• 7,370 Athens Campus basic rooms (classrooms,
  labs)
• EITS 236 full-time / 100 student employees

7
EITS Support to Core Services (e.g.)

• 1,517,000 Incoming E-mail Message (1,180,000
  spam)
• 12.4 million transactions each month on the
  IBM mainframe not including drop/add during
  drop/add, estimated 18.2 million transactions)
• 38,000 Devices on Network
• 20,000 Potential PAWS/Wireless Users
• 99.9 Uptime for Critical Services
• 6,900 Online WebCT Courses
• 112,000 annual requests for assistance

8
EITS Core Services
Strategic Planning, Governance, and Advisement
Research Computing
Business Operations and Administrative Functions
Customer Support
Essential Infrastructure and Related Support
Information Technology and Data Security
Instructional Computing
Outreach and Partnerships
9
Continued EITS Core Services
Strategic Planning, Governance, and Advisement

• Information Technology Compact Planning
• negotiated, bilateral written agreement focused
  on long-term planning
• venue for establishing initiative-based
  priorities
• process that creates an alignment of unit and
  organizational goals and strategies
• process that provides for accountability
  through specific performance and outcome measures
  tied to initiatives

10
Cont. UGA-IT Advisory Council
EMT
CIO
UGA-IT Advisory Council (16-18)
Research Computing
Research Computing
Public Service/Outreach
Committee for Academic and Instructional
Technologies (CAIT)
Administrative Computing
UGANet
ITMF
Security Advisory Council
ID Management Task Force
IT Audit Committees
University Cablevision
11
Cont EITS Core Services
Business Operations and Administrative Functions

• Student and Financial Information Systems
• Identity Management BPA Process
  (idmanage.uga.edu)
• Administrative Systems BPR Process
  (dataintegrate.uga.edu)
• Gartner Cost and Risk Analysis Assessment

Wes Henry, former President Residence Hall
Association
Bob Boehmer, Associate Provost for Institutional
Effectiveness
Bob Boehmer
Wes Henry
12
Continued ID Management BPA Web Site
13
Continued Administrative Systems BPR Web Site
14
Cont EITS Core Services
Essential Infrastructure and Related Support

• Boyd Data Center
• first floor of the Boyd Graduate Studies
  Building
• host site for enterprise systems, Research
  Computing
• Center, College of Education
• hosting services (eits.uga.edu/bdchosting)
• secure access, 24x7 monitoring, environmental
  control
• Peabody Hall (North Campus) redundant network
  link
• Network Infrastructure
• moving to 10 Gb backbone from current 2 Gb
  backbone
• secure wireless through PAWS

15
Cont Boyd Data Center
Essential Infrastructure and Related Support

• 16,000 sq ft
• Generator
• UPS
• Fire Suppression System
• Secure Access and Monitoring
• 24/7/365 Staffing

• Security Operations Center
• Intrusion Prevention System
• Firewalls
• Anti-Virus Software
• Real-time Analysis

16
Cont EITS Core Services
Instructional Computing

• WebCT online instructional environments
  to
• augment classroom teaching (6,900
  courses)
• Element K self-paced supplemental e-learning
• environment (30,000 e-learning
  accounts)
• Streaming Media Services
• www.streaming.uga.edu
• Learning Technologies Showcase (Oct. 4, 2006
• Tate Student Center)

17
Cont EITS Core Services
Research Computing

• Research Computing Center
• world-Class research computing
• enable UGA researchers to accelerate the rate of
  new scientific
• and artistic breakthroughs
• high-performance, high-capacity computing,
  storage,
• and communications capacities available to
  researchers
• Southern Light Rail/UGA Research Network
• high-speed research network connects UGA to
  other research
• universities in Georgia and across the United
  States
• collaboration with other research institutions
  in the state
• Georgia Tech, Georgia State, Medical College of
  Georgia
• leg of National Lambda Rail

18
Cont Research Computing
A research team headed by UGAs Dr. B. C. Wang
successfully controlled instrumentation and
robotics at the Advanced Photon Source (APS) at
the Argonne National Laboratory in Chicago
National LambdaRail is advancing the research,
clinical, and educational goals of members and
other institutions by establishing and
maintaining a unique nationwide network
infrastructure that is owned and controlled by
the U.S. research community.
19
Cont EITS Core Services
Customer Support
Tier 1 Help Desk Student
Learning Center Tier 2 General Consulting
Student Technology Support Tier 3
Campus Information Technology Partnerships
(CITP) Managed Software
Distribution (MSD)
20
Cont EITS Core Services
Information Technology and Data Security

• Office of Information Security
• www.infosec.uga.edu (including an ID Theft
  Primer)
• Secure Operations Center Boyd Data Center
• UGA Business Continuity/Disaster Recovery Plan
• Virus and Spyware Protection
• Comprehensive ASSETS Program
• infosec.uga.edu/assets (securing UGAs
  sensitive data)

21
Cont EITS Core Services
Outreach and Partnerships

• Includes many of the preceding services
• CITP (colleges/departments at UGA)
• Student Learning Center (UGA Libraries, OISD)
  
• Research Computing Center/Southern Light Rail
  (OVPR)
• Griffin, Tifton, and Gwinnett campuses
• Agricultural Experiment Stations and Research
  Centers
• UGA Web Site (Public Affairs)

22
Professional Affiliations CIO and EITS

• ACM, CUMREC, SHARE, ACUTA, CNI,
• GARTNER
• Technology Boards
• SLR Advisory Board
• CIO Executive Summit Governing Board
• Adobe Advisory Board
• EDUCAUSE
• Staff Publications in Review and Quarterly
• Campus Technology/Syllabus