Emory University School of Medicine

1
Emory University School of Medicine

• Rehan Khan
• Assistant Dean and CIO
• Information Technology Services
• September 1, 2006

2
Components
3
Mission

• Enhance the application and use of information
  technology for teaching, research, scholarship
  and learning consistent with the strategic plans
  of the School of Medicine.
• Provide leadership in the use of information
  technology.
• Support academic, administrative business
  applications and processes
• Design, develop, and help to select and implement
  information systems in support of departments.
• Create and maintain interrelationships between
  the School and other institutional organizations
  using and providing IT related services
• Assist the School to effectively plan for the use
  of current and future technologies.
• This mission will be accomplished through the
  delivery of efficient and collaborative support
  and services fostered by the development of
  innovative and proactive information technology
  expertise.

4
Primary Objectives

• Oversee operations and manage IT
  resourcesdevelop organizational structure,
  policy and standards to meet the needs of School
  units.
• Work collaboratively with School units to deploy
  service models maintain departmental focus and
  take advantage of cost efficiencies.
• Provide oversight and direction to departmental
  IS personnel where needed and desirable.
• Provide computing resources and expertise to
  faculty in developing computerized and multimedia
  educational programs.
• Work with the Office of Research to enhance
  research information systems and implementation
  of electronic research initiatives.
• Work with remote/non-Emory locations to provide
  connectivity to Emory University.
• Establish cooperative and collaborative
  relationships with Emory-AAIT and EHC-IS.

5
Services

• Technology Planning and consultation
• Infrastructure Management
• Desktop, Server and Domain Management
• Applications and Database Development
• GSIMS, CME registration, SRS, Budget
• Research Computing Support
• Research Admin, Cores, WCI system support
• Academic and Instructional Support Services
• Student registration, multimedia/audiovisual
• Administrative and Compliance Systems
• Conflict of Interest (COI), Faculty Time Record
  (FTR)
• Special Projects
• HIPAA, Medical Education Building planning, CTSA

6
Infrastructure

• Desktop Support
• Departments are responsible for providing IT
  support. SOM ITS provides system support via
  contracts and SLAs to units without support
  mechanisms
• Server Support
• SOM ITS maintains file, web, database, and
  application servers available to administrative
  areas and departments based on SLAs
• Domain Management
• EMORYUNIVAD resources available to all School
  departments and can be managed locally
• SOM manages three (3) domains
• Application support
• ALife, WebCAMP (GCRC), Ingenix (EMCF), SiteMinder
  (CTO)
• Grady Campus Support Services
• Connectivity, desktop services, audiovisual
  support

7
Application Development and Database

• Web design, graphic design, and application
  development resources
• ColdFusion, Oracle, SQL, Java, PHP, XML and C
  expertise
• Database hosting and development.
• Oracle, MySQL, MS Access
• Application and database development
• Administrative and business process
• Academic and instructional
• Ad-hoc reporting and decision support.

8
Academic and Instructional Support

• Manage student computer labs and teaching
  facilities at Emory and Grady.
• Participate in student orientation programs.
• Support of existing facilities for audiovisual
  and multimedia requests at Emory and Grady
  campuses.
• Technology integration into new Medical Education
  Curriculum.
• Planning and support of infrastructure in new
  Medical Education Building supporting the
  curricular vision.
• Creation of curriculum management and knowledge
  map.
• Develop and enhance applications in support of
  student registration, enrollment and admissions
  process.
• Collaborate with Office of Medical Education, the
  Health Sciences Library and Emory Center for
  Instructional Technology (ECIT) for streaming and
  video services, Learnlink, Blackboard and etc.

9
Research Computing

• Manage resources on academic and healthcare
  networks depending on need and security
  requirements.
• Coordinate with BIMCORE, EmoryHealthcare, AAIT
  and research units within School.
• Support of research departments based on SLAs.
• WCI (Unix, Linux, Windows, etc.)
• Administrative research support.
• GSIMS, eSubmissions, CTSA, Core Lab support, VCap

10
What we do in a typical dayConnectivity,
Desktop and Audio-Visual

• React to Grady, EHC-IS and AAIT network and
  security upgrades, outages etc., that impact our
  faculty and staff.
• Maintain standard desktop images and hardware
  recommendations.
• Provide written documentation of procedures and
  policies related to network connectivity and
  systems access.
• Maintain inventory most existing Emory desktop
  systems at Grady.
• Provide departments service for voice and data
  moves, installs and relocations.
• Assist and support the Emory faculty and staff
  migration from various areas within Grady
  Hospital to the new Emory Faculty Office
  Building, Steiner and other internal moves.
• Approximately 400 Emory systems on the Grady
  campus configured for access to Emory, Grady and
  remote resources.
• Departments who have utilized ITS services are
  Emergency Medicine, General Medicine,
  Rehabilitation Medicine, FPM, Health Sciences
  Library, Psychiatry, Pathology, GYN-OB, EMCF,
  Neurology, Orthopedics, Radiology, Urology,
  Endocrinology, Deans office among other.
• Provide group and individual training sessions to
  faculty, staff and residents in the use of
  applications, audio-visual equipment and etc.
• Provide O/S, server and database support to
  Diabetic Unit, WCI, and the EMCF Ingenix
  application.

11
FY07 Initiatives

• Establish IT Advisory committee and work with
  departments developing resources to improve
  networking, server management, application and
  web development.
• SOM roadmap for integration into the new IT
  governance process.
• Completion of security standards, policies, and
  procedures for federal requirements.
• HIPAA, FERPA, Sarbanes Oxley, etc.
• Improve integration of departmental and central
  systems minimizing efforts in data
  reconciliation. Work with Office of Business and
  Finance and Departments to investigate, select
  and deploy efficient systems/process
• Budget and salary submission processes
• Compliance systems
• Decision support

12
FY07 Initiatives

• Centralized storage solution for administrative
  and research applications
• Seamless access regardless of physical location
• Authentication built upon existing AAIT/EHc
  mechanisms but flexible enough for new identity
  management
• Support for integration of technology into new
  curriculum
• Faculty/staff training for enhanced capabilities
• Increased support personnel for incorporating new
  technologies into new delivery structure
• Collaborative effort to develop a new
  enterprise-wide service model to support our
  Faculty and staff at both Emory and the Grady
  campus.
• Promotes a strategic approach for IT services.
• Current decentralized model impedes a unified
  service offering.
• Offers well defined and consistent levels of
  service to Emory faculty and staff across the
  enterprise embracing standards.
• Assumes a central support model with well defined
  and perpetual funding mechanisms.

13
Service Resources

• Problem Resolution / AAIT Call Center
• SOM ITS manages five (5) queues in ManageIT
  (Remedy)
• Call 7-7777 or log on at http//help.emory.edu
• Planning / Special Projects
• Email Rehan Khan at mrkhan_at_emory.edu
• On Line requests
• http//med.emory.edu/its
• ITS Office 404-712-9628