eGovernment Reality

1
e-Government Reality Ambitions
May 2008 info_at_ad.gov.eg
2
UNPAN Report 2008

The e-participation rank is 49 out of 192
3
Online Services

• The Egyptian e-Government Portal
  www.egypt.gov.eg
• Number of visitors One million/month
• Integrated services
• Target 200 Services
• Available now 87 services, such as
• - Birth certificates issuance
• - National ID card replacement
• - University enrolment applications
• - Vehicles licenses renewal
• - Vehicles infringements query and payment
• - Bill query and payment
• Bus, train opera house e-booking
• Courts services (appeals courts court of
  cassation
• Service procedure enquiry (download application
  form)
• 600 forms are currently available

4
Online Services

• Investment Portal www.investment.gov.eg
• Information provided in four languages
• Information needed by an investor (asset
  management, financial services, etc)
• Investment opportunities (150 )
• Total number of visitors during 2007 5 million
• Business Portal www.business.gov.eg

5
Phone Services/Service Providers

• Government Call Center 19468 19GOV
• - 11 entity
• - Enquiries/suggestions/complaints
• Service Providers (on behalf of the citizen)
• - 500 public service kiosks
  (outsourced)
• - 200 post offices
• - 150 youth
• - Professional assemblies (chambers of
  commerce, the judges club, etc)
• - Governmental bodies (undergoing training)

6
One Stop Shop (Service Windows)

• Municipal Services
• 28 technological citizen service center were
  inaugurated
• 26 technological service center are under
  development (to be launched by end of 2008)
• Target 288 districts cities
• Courts
• Developed 4 courts
• Targeting 24 preliminary courts 5 family
  affairs courts 8 appeals courts
• Traffic Departments
• Online services have been introduced at 19 units
  (Internet)
• Targeting 139 units (single window and Internet)
• Commercial Registration
• Automation completed at 59 offices 14 chambers
  of commerce 4 investment authorities
• Targeting 66 offices 26 chambers of commerce

7
Enterprise Resource Planning Program
Objective Accuracy Efficiency (speed
cost-savings)
8
Enterprise Resource Planning Program

• Efficiency
• The digital signature certificate authority will
  be used digitally seal the 75 p h form monthly
  and send it to higher levels
• Government e-Procurement Portal
• The first phase of the Government e-Procurement
  Portal was launched.
• www.etenders.gov.eg
• Portal objectives
• Raise the efficiency of the use of state
  resources by providing the needs of different
  government entities with the highest
  specifications at the lowest prices.
• The announcement of government tenders on the
  Internet
• Collecting purchase orders and implementing the
  tender / practices centrally
• Central registration of suppliers
• Provide the opportunity for suppliers to present
  their technical/financial offers electronically,
  which widens the circle of competition among
  suppliers and promotes the principles of
  transparency and equal opportunity

9
Building and Integrating National Databases