Bridging research and practice for eGovernment implementation

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Bridging research and practice for eGovernment
implementation

• Trond A. UndheimNational ExperteGovernment
  CIP Operations
• (trond-arne.undheim (at) ec.europa.eu)

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Challenges

• Cost/Benefit
• 11.9bn spent on eGov in 2005 (EU25)
• ICT could increase public administration
  productivity and boost EU25 GDP by 1.54
  (2005-2010) Source eGEP http//www.rso.it/egep
• Lessons from eGov research do not penetrate to
  policy (not on agenda in FP7)
• Administrative burden EU27 focus
• Get results by sharing best practice

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Ministerial Conference 20-21 September 2007

• Organized jointly by the Portuguese Presidency of
  the EU European Commission
• Better public services for growth and jobs
• Participation and transparency
• Social impact and cohesion
• Effective and efficient administrations
• EXHIBITION with eGov AWARD finalists
• WANTED lively, interesting, dynamic exhibitors
  we need YOU !

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eGovernment Awards 2007
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Awards eligibility criteria

• The case must be from the EU Member States,
  candidate countries and/or EFTA countries
• The case must be in operation
• The first applicant is a public sector actor
• The case is sufficiently described

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Facts

• 300 good practices shared
• Germany, Italy, UK and Spain are most active
• Users question the quality of cases
• Sharing is still too passive
• Only English is allowed
• Sharing culture not widespread
• eGov Observatory
• Popular, yet static factsheets

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• All sectors can contribute cases must state
  their role (case owner, contractor, commentator,
  other)
• Empower communities of practice
• Web 2.0 enabled
• Quadruple workshops online/offline
• Merge with eGov Observatory
• Partnership with Member States

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• To create a dynamic community of practitioners,
  driven by a participative approach,
• which enables capacity building through proactive
  dissemination, exchange and assessment of best
  practice
• in eGovernment, eInclusion and eHealth

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Reorganisations within DG-INFSO

• A number of organigramme adjustments
• to accommodate new FP7 orientations
• New Unit eGovernment CIP Operations
• former eGovernment unit (policy research)
• former eTEN unit (deployment)
• new ICT Policy Support Programme (CIP) operations

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Activities

• eGovernment Action Plan to support deliver
• a focused set of actions for National
  Administrations Commission
• with strong commitment of Member States
• Ministerial Conference, Lisbon September 2007
• Emphasis on services deployment
• New budget within ICT Policy Support Programme
  (CIP)
• plus 80 projects from eTEN eGovernment theme
• eParticipation Preparatory Action
• re-engagement of citizens in local, regional,
  national politics
• 1st projects from 2006 call, new call in 2007
• No new research activities 2007-2008
• 35 ongoing RTD projects to complete

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5 Priority Objectives
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Five Priority Objectives

• 1. No citizen left behind Inclusive eGovernment
• By 2010 all citizens gain benefit from
  eGovernment services easier access

2. Making efficiency and effectiveness a reality
By 2010 high user satisfaction, transparency
and accountability,a lighter administrative
burden and efficiency gains
3. Implementing high-impact key services for
citizens businesses By 2010, 100 of
public procurement will be available with 50
actual usage
4. Putting key enablers in place By 2010,
mutual recognition of national electronic
identities (eID) for interoperable authenticated
access across Europe to public services
5. Strengthening participation democratic
decision making By 2010, demonstrating tools
for effective public debate and participationin
democratic decision making
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Benchmarking Benchlearning

• Enhancement to basic benchmarking measures
• to include a 6th level measuring service
  pro-activity
• User impact surveys
• Impact of new technologies
• Impact of new service delivery channels
• Impact gain from usability improvements
• User satisfaction
• Efficiency and effectiveness gains
• Study proposes formal measurement framework
• New Contract on Good Practice
• Existing GP Framework enhanced by exchange

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A citizen business perspective (1)

• Im Dirk, Im from Belgium. I worked
• 20 years in Belgium
• 5 years in France
• 6 years in Luxemburg
• I came back to France and Im aboutto retire in
  the south of France
• How do I get my pension rights?

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A citizen business perspective (2)

• Im Lena from Sweden and I face difficult times
  ahead
• My contract ends in 2 weeks
• I have no savings
• I live on my own with 2 kids
• Can I get any social support?
• How in my remote village?

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A citizen business perspective (3)

• Im Pietro from Italy and my smallbusiness
  produces office furniture
• My furniture is innovative and ergonomic
• Our production process is cost-effective
• Our prices are very competitive
• Shall I make an offer to the municipalityof
  Amsterdam?
• How difficult will it be to make it and to
  provide the administrative information?

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After implementing the Action Plan

• Dirk will use his Belgian eID to apply to the
  pension rightsportal and he is a few clicks away
  from getting his pensionrights from 3 countries
  at once!
• Lena is be able to work though a single access
  point in herlocal municipality to apply for her
  benefits. She is also ableto access regional
  training programs, municipal housingschemes and
  examine cross-national employment schemes.She is
  supported by a local employee and linked to a
  knowledge system interconnecting administrations
  in Sweden and Denmark
• Pietro will upload his offer to an eProcurement
  platform.
• His administrative information is automatically
  availablein the correct formats in his
  electronic virtual dossier

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eGovernment Progress Challenges

• Surveys show
• Real benefits being delivered (time/cost savings)
• 7 million hours in citizen online tax filing
• 10 saved per online VAT declaration
• Potential much larger when full take-up and fully
  online
• e.g. 100 million can be saved yearly on citizen
  tax filing
• 0.5 billion can be saved in online VAT
  declaration
• 80 of users satisfied,but only 30-40 see
  real service improvements
• For 30 of users, usability is issue (finding,
  ease, )
• Process, channel, service integration
  needed(further back-office transformation)

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Implementing the Action Plan

• Two parallel, practical approaches
• Embracing interoperability (step 1 semantic
  interoperability)
• A convergent process of change
• Market de-fragmentation
• Exploit common interests good practices
• Leverage member states investments
• Foster innovation in services
• Underpinning Paradigm shifts (c.f. traditional
  practice)
• Exploit full ICT potential rather than emulating
  legacy approaches
• Capitalise on ICT RD results from a wide range
  of disciplines

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Competitiveness InnovationProgramme (CIP)

• Competitiveness Innovation Programme (CIP)
• a new programme to boost growth and jobs in
  Europe
• budget 3.6B (2007-2013) focused in three areas

ICT PolicySupport (ICT PSP) 728 M
Intelligent EnergyEurope 727 M
Entrepreneurship Innovation 2,170 M(incl
430 eco-innovation)

• 1st ICT PSP Call for Proposals in May 2007
  (budget 65.6 M)
• Information Day planned for 24 May 2007 (tbc)

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ICT PSP eGovernment 2007 call http//ec.europa.eu
/ict_psp
Draft

• Type A Pilots (interoperability)
• large scale pilots aiming at borderless
  interoperability based on interworking of
  existing national/regional systems
• Enabling EU-wide public eProcurement(including
  virtual company dossier, eSignatures, eInvoicing,
  eCatalogue)
• Towards pan-European recognition of electronic
  IDs (eIDs)(cross-border recognition enabled
  service actions for citizens businesses)
• Type B Pilots (innovation)smaller scale
  pilots with a first implementation of an ICT
  based innovative service carried out under
  realistic conditions
• Innovative solutions for inclusive and efficient
  eGovernment (selected areas in workprogramme)
• Thematic Networks (stakeholders) Bringing
  together relevant stakeholders, expertise and
  facilities for experience exchange, consensus
  building, preparation of future pilot activities
  etc.
• Experience sharing and consensus building in the
  uptake of innovative eGovernment services
  (selected areas in workprogramme)

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ICTPSP Instruments

• Calls for Proposals
• Pilots (two types)
• Type A
• Type B
• Thematic Networks

• Calls for Tender
• Benchmarking, studies, conferences/events, etc

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Type A pilots in 2007
Draft

• Goal service pilots with interoperability as
  the central theme aiming to demonstrate a
  federated solution and borderless operation of
  national systems
• Outcome . to implement an open, common
  interoperable solution with results widely
  disseminated and available to all member states
• Duration . typically 36 months with a pilot
  service operating for 12 months
• Response a proposal embracing existing
  national activities and evaluated to the
  published evaluation criteria
• Scale implementation in 6-10 Member
  States but with the potential to scale up to all
  member states
• Participants National administrations (relevant
  National Competence Centres), service providers,
  industrial stakeholders and users
• Funding .. supports up to 50 of costs of the
  effort to achieve interoperability Community
  contribution available is 5-10M / pilot)

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Type B pilots in 2007
Draft

• Goal a first implementation of an ICT based
  innovative service carried out under realistic
  conditions
• Outcome . operational pilot service
  demonstrating significant impact potential and
  the engagement of a complete value-chain of
  stakeholders
• Duration . typically 24-36 months with a pilot
  service operating for 12 months
• Response competing proposals addressing a
  workprogramme objective and evaluated to the
  published evaluation criteria
• Scale implemented in 4-6 Member States and
  with potential to scale to all member states
• Participants relevant public authorities
  (sustaining partners), service providers, industr
  ial stakeholders and users
• Funding .. supports (up to 50) of the costs of
  implementing the pilot service Community
  contribution available is 2-3M / pilot)

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Thematic Networks
Draft

• Goal to bring together relevant stakeholders,
  expertise and facilities to support the
  implementation of Information Society policies
  using ICT The network must have clear objectives
  and measurable outcomes (not a generic
  exploratory or support activity)
• Outcome to prepare future pilot activities,
  exchange good practices and to develop new
  policy implementation schemes. The outcomes
  of the work of Thematic Networks shall be in the
  public domain
• Duration typically 36 months
• Response competing proposals addressing a TN
  workprogramme objective and evaluated to the
  published evaluation criteria
• Participants to be proposed by least 7 key
  stakeholders from 7 member states, but open to
  participation by entities from any EU member
  state
• Funding Community contribution supports up to
  100 of the additional cost of work directly
  related to the network objective. Community
  contribution available is 300K / network

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ICTPSP eGovernment 2007 call
Draft

• Type A Pilots
• Enabling EU-wide public eProcurement(including
  virtual company dossier, eSignatures, eInvoicing,
  eCatalogue)
• Towards pan-European recognition of electronic
  IDs (eIDs)(cross-border recognition enabled
  service actions for citizens businesses)
• Type B Pilots
• Secure, authenticated electronic documents
  archives
• Supporting accessibility inclusiveness
• Efficient social services through holistic
  service delivery
• Thematic Networks
• Local and regional eParticipation
• Impact and user satisfaction
• Joined-up public services

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2007 ICTPSP call calendar
Draft
Call Open
Infodays
Call Close
Evaluation
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eTEN Examples Pilots
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Summary

• Emphasis on DEPLOYMENTbuild-on / exploit
  existing research
• REDUCTION of administrative burdenon both
  citizens businesses
• EmPOWERment / participationre-engage European
  citizens in politics governance
• Interoperability vs innovation Top-down
  vs bottom-up
• CIP/ICTPSP is prime support instrumentPilots and
  Thematic Networks

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Thank You
Thank You