Polaris Software Lab

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Polaris Software Lab

• Changing Orbit

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The Indian IT Service Providers

• Leveraging the cost advantage
• Leveraging the cost advantage
• Leveraging the cost advantage
• Quality focus, Technology capability, Language
  friendliness are assumed qualifiers

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Current confines of the Indian IT services market

• No major impact on the product space
• Vertical alignment opportunistic
• Gaps in speciality skills

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• Does a business model that depends on providing
  Maintenance Support, allow for a long term,
  sustainable
• competitive advantage ?

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Learning from other industry

• Maintenance and support services are a function
  of the delivery quality
• Pie is bound to shrink as solutions quality
  improves
• New business models will need to evolve to
  sustain this services business

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More Learning

• Customer demands Speed Variety
• Can we remain in the era of ground-up projects in
  information technology ?
• Is Retention of customer increasingly a
  function of the width of the portfolio ?

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Is the cheese moving?

• Expanding business portfolio within the vertical
  to attract potential customers
• Specific domain aligned product / framework
  solutions as a differentiator
• Achieve Large scale project implementation
  credentials

Clear opportunity for a service provider with an
unconventional profile
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Polaris Strategic Road Map

• Open up Framework solutions space in BFSI domain
• Componentize proven frameworks to enable
  adaptive banking solutions
• Accelerate customer acquisition cycle
• Cross sell to increase retention levels

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Strategic Road Map

• Opportunity to create a Solutions Supermarket
  in the BFSI domain
• Strategic Consulting
• Products Solution
• Business Process Transaction Management (BPO)
• Data Centre / ASP
• Including potential acquisitions

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Laying the Foundation
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Polaris 2001 , year of change

• Defined new organisation DNA
• 3P Model
• Purpose
• Process
• People
• SRDU / SPU structure

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Polaris 2001 , year of change

• Management Bandwidth Enhanced
• Domain experts
• Functional experts
• Technology experts
• Delivery experts

Best-of-breed professionals brought into the
Polaris fold to help attain a new orbit!
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Polaris 2001 , year of change

• Sales Marketing competence consolidated
• Scientific customer acquisition process in place
• Creation of Competency Arrow heads to
  accelerate acquisition
• Focus on proactive acquisition strategies

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Polaris 2001 , year of change

• Delivery Excellence
• Worlds first CMMi Level 5 company a quality
  milestone
• Established large scale project credentials

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Polaris 2001 , year of change

• People Excellence
• Nalanda Corporate University takes shape
• Rated amongst TOP 25 employers in India
• Proactive infrastructure investment

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The Merger
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emerge
Emergence of a BFSI Powerhouse
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Merger rationale Strategic?

• Vertical consolidation to achieve BFSI Leadership
• Complementary skill set
• Short term business impact
• Aggregated scale width of portfolio
• Proven solution framework
• Quicker customer acquisition cycle
• Long-term business potential
• A BFSI Solutions supermarket

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How will we leverage the merger?
Orbi-Suite as Large Banks Solutions Framework
Key Account Mining using wider Portfolio of
products/ Services / solutions
Joint Citi Group Relationship Mining
Bankware Suite for SME BFSI segment
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The New Business Architecture
Polaris Software Lab Ltd CMD and CEO Arun
Jain Executive Director Ram Bhagwat, G N
Mathur, Govind Singhal
Orbi Polaris Solutions CEO Ram
Bhagwat President, Polaris Software Lab
BFSI Key Accounts Group President, Govind Singhal
Polaris BPRM Group CEO, Harpal Dugal Suren
Khirwadkar, Managing Partner
Polaris Retail Group CEO, Nat Narayanasamy
Polaris Enterprise Solutions Group CEO, Aruna
Kashinath
FUNCTION HEADS SSU HEADS R. Shekar, Sr VP HR
BE N Vaidyanathan, CFO
Ashish Sinha, Sr VP Bus. Sol Dev Kartik Kaushik,
VP Marketing
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The Merger Challenges
PEOPLE
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The Approach

• Growth synergy drives the merger and not cost /
  efficiency synergies
• People focus to be on top of CEOs agenda
• Reputed HR Consultants to enable smooth transition

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The Transition Path

• Creation of Navigation Team
• Core team of integration
• Will direct the transition across the company
• The Integration Change Agents
• Catalysts of change
• Will lead through personal sphere of influence
• Will focus on assimilating the positives

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The Next Milestones

• To attain shareholders permission to the merger
  recommendation
• To attain High Court clearance in Chennai and
  Mumbai
• To issue new shares to OrbiTech shareholders
• To list new shares on BSE, NSE and MSE

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emerge
Emergence of a BFSI Powerhouse
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The ORBITECH Story
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Orbitech - a true Citi zen

• Largest Indian software provider to Citigroup
• Bank of proven IPRs
• 80 Citi entities, 73 countries over 16 years

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Orbitech in Citi World

• No prodigal son
• Each line of business has a different buyer/
  buyer group
• Business achieved through competitive open bids
• Business retained by consistently delivering
  reliable, error-free solutions with no down time

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Orbitech on the Citi Business Map
Well entrenched presence across Citicorp
businesses
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OSL The Solutions People
Domain Expertise
Architecture, Design and Technical Skills
Project Management Expertise
Requirements / Design
Orbi Products Rich Banking Product Set
Customized Development Services
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Orbi-Products
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Architecture
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Orbi-Integrator

• Delivery through different channels
• Online real-time integrated access, using
• customer Vs account linkages
• navigational instructions
• messaging / screen scraping / switching
  technologies for routing consolidation
• Uniform information on each type of channel
• Consolidation at relationship level
• Online corridoring to all relevant product
  processors across geographies / systems /
  security shells (product processors may be Orbi
  or third party)
• Consolidation of all accounts at relationship
  level

• Multiple delivery channels
• Internet
• Branch
• Call Center
• ATM
• WAP

• Customer Centric
• Single sign-on
• Single password
• Single window

Integrator
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Accepted Recognised

• Internet Banking Product
• Ranked 1 for robustness
• Asian Bankers Report
• August 2001

Internet Banking Product Best in India 2 in
Asia Pacific Asian Bankers Survey 2000
Custody system Best Custodian System Global
Custodian Last three years
Imaging and Workflow Best IT solution Computer
Society of India 1999
System Architecture Heroic achievement in IT
for visionary use of information in the fields of
Finance, Insurance and Real Estate Smithsonian
Institute Washington 1993
Cash Management Citigroup Ranked 1 (Based on
Orbi-System) Euromoney Magazine 2001