Randall Straw

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Government Online November 1999

• Randall Straw
• Multimedia Victoria
• randall.straw_at_mmv.vic.gov.au

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Agenda

• GOL motivation
• Role of MMV
• Strategy Approach
• Some progress to date - maxi, channels,
  e-purchasing etc
• Benchmarking
• Recognition and awards
• Future service delivery - a potential model

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GOL Motivation

• Improve access to public sector service delivery
  by all citizens and businesses (choice,
  convenience, 7x24x365, geographic independence)
• democratic access to Government information
• reducing the cost to citizens and businesses by
  making things simpler
• catalyst for systematic re-design within
  Government
• reducing the cost to Government
• Government being an early adopter

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Motivation . The Walls
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Role of MMV

• custodianship of the GOL vision
• GOL strategy, policy and standards approach
• infrastructure delivery and contract management
• kickstarting/facilitating GOL projects (change
  agent)
• monitoring GOL projects
• information clearing house
• supporting and assisting departments
• monitoring and reporting GOL progress
• alignment with National and International
  initiatives
• 6.5 FTEs plus some consultancies

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Role of MMV
MMV responsibility
Department responsibility
ITT Policy Committee responsibility
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Strategy Approach
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Strategy approach -the 15 Strategies

• Demonstrate Government commitment
• Define the Targets
• Set Intermediate Target Dates
• Signal Program Priority
• Marketing/Communication
• Establish Clear responsibilities
• Establish Management Structures
• Establish Project Teams
• Standard Methodologies and Toolkits
• Consistent Presentation and Navigation
• Cost and Rank Opportunities
• Access to Implementation Funds
• Obtain Agencies Commitments
• Business Plan Integration
• Monitor and measure progress

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Strategy approach - Online Targets
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Strategy approach - Progress reports
MOCK_UP ONLY - Figures are fictional
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Strategy approach -GOL support

• Knowledge sharing

Resource Centre
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What is maxi ?? conceptual model
Kiosk
Internet
Maxi
TV

Content Providers (Agencies)
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What is maxi ??

• a major plank
• www.maxi.com.au, 13 27 23, 45 kiosks
• 13 content providers, 40 types of transactions
• Vic Roads
• VEC
• Births Deaths and Marriages
• Liquor Licensing Commission
• State Revenue Office
• Councils - Melbourne, Manningham, Moira,
  Darebin, Yarra
• Yarra Valley Water
• Eastern Energy
• Lockheed Martin (Traffic Camera Office
  Sherriffs fines)

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maxi usage pattern
Actual
Target
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maxi usage pattern
Time of day
Metro/Regional
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maxi usage pattern
First 16 months
Last 6 months
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Channels approach Like-Content

• Business Channel
• Land Channel
• Better Health Channel
• Tourism Channel
• Education Channel
• Transport Channel
• Arts Channel
• Virtual channels (not physical)

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Business Channel(www.business.channel.vic.gov.au)
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Land Channel(www.land.vic.gov.au)
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Better Health Channel(www.betterhealth.vic.gov.au
)
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Victorian Government Portal (www.vic.gov.au)
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E- purchasing
32 per order
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Benchmarking

• Other Aust States, UK, Singapore, Hong Kong,
  Canada, US etc

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Recognition and Awards

• Awards for maxi
• Nikkei Large Business System (Feb 98)
• Aust Govt. Technology Gold Award (Mar 98)
• Microsoft US best infrastructure soln (June
  98)
• Australian Information Industry Association's
  "Best use of Internet Commerce" Award (Nov 1998)
• Recognition of program
• G8 GOL project
• Bill Gates global roadshow - Business_at_The speed
  of thought
• Integrated service delivery - US Government
• NASIRE invitee
• Strong interest by overseas governments

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Future service delivery - a potential model
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www.mmv.vic.gov.au