Sodexho Campus Services

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Sodexho Campus Services

• Concordia University
• St. Paul

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Who are we?

• Sodexho is the leading food and facilities
  management services company in North America and
  a member of Sodexho Alliance. Every day more than
  120,000 Sodexho employees work to improve the
  quality of daily life for our clients and
  customers all over the U.S. and Canada. Sodexho
  Inc. offers innovative outsourcing solutions to
  more than 6,000 corporations, health care, long
  term care and retirement centers, schools,
  college campuses, military and remote sites
  throughout North America. Sodexho USA proudly
  serves as the official food service provider for
  the US Marine Corps.

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Who are we at CSP?
20 Full-time hourly employees 10 Part-Time
Student Workers in Catering and Commons Cafe
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Events we Cater on Campus

• Art Gallery Openings
• Recital Receptions
• Knollapalooza
• Welcome Week
• Homecoming Street Party
• Daily Chapel Coffee and Cookies
• Graduation
• Wedding Receptions
• Large Conventions
• Jr High Youth Gathering
• Picnics
• Sport Camps
• Board of Regents/Presidents Council
• Off-Campus Groups
• Everything from coffee and doughnuts to served
  dinners for 400

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New in 2006-2007

• Student Workers (10 part-time employees)
• Commons Café (opened November 06)
• New Residence Dining Pizza Program (Feb 07)
• Smart Market (grab and go retail program) Nov 06
• Grill-To-Go (summer 06 and all school breaks
• 2nd dinner entrée added Jan. 07 (grilled items,
  quick service items, fast-food feel items.
• Higher-End Deli Line in resident dining for
  dinner (jan 07)
• CustoMenu Program 2006
• Added More Grill Items (Quesadillas, Cheesesteaks
  to Union Menu (2006)

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Improvements

• Moved Breakfast to Dining Hall in 06 (Increased
  Breakfast Participation 17)
• Moved Sunday Meals to Dining Hall in 06
  (Increased Meal Participation 26.5)
• New Comment Card Board
• Increased Participation in Commuter Plan every
  semester since 2005 inception

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Achievements

• Double Gold rating in both Food Safety and
  Occupational Safety and Health audits performed
  by the National Safety Foundation in Feb 2007
• All Management Staff Certified in Genuine
  Leadership 2007
• Sustainability Award 2005 and 2006 from Food
  Alliance Midwest

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CustoMenus

• Menu Design and
• Promotion determined
• By the Sodexho Student
• Board of Directors
• Menus still customized
• At the local level to fit
• Specific needs/requests

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Customer Satisfaction

• Mystery Shopper Program done quarterly
• Circle of Customer Excellence training
  implemented in 2006-2007 school year
• Rants, Raves, and Craves comment card boards
  installed in Union and Dining Hall
• Special Buffet Dinners held throughout the year
  (Thanksgiving, Christmas, Mexican Fiesta,
  Valentines Day, Steak nights, etc)
• Annual Paper Surveys of Customer Satisfaction

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Customer Satisfaction Results
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Customer Satisfaction Results
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Sodexho Campus Services

• Our Staff has been serving the Concordia
  Community since 1994 and we strive our best to
  meet our Companies Mission Statement on a daily
  basis
• Our Mission is to create and offer services that
  contribute to a more pleasant way of life for
  people whenever and wherever they come together
• Thanks for your partnership and for the
  opportunity to serve you.