TEAM-BASED PROBLEM SOLVING WHAT

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TEAM-BASED PROBLEM SOLVINGWHATS IT ALL ABOUT

• THE CHALLENGE IS TO CREATE A SITUATION WHERE YOU
  AND YOUR WORK UNIT FUNCTIONS AS A TEAM TO ACHIEVE
  MORE THAN EACH CAN AS INDIVIDUALS. IN FACT, THE
  REAL PAYOFF--THE MOST IMPORTANT CONTRIBUTION YOU
  CAN MAKE AS A MANAGER--IS TO PRODUCE SYNERGISM IN
  YOUR WORK UNIT. BUCKHOLZ AND ROTH

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TEAM-BASED PROBLEM SOLVINGOVERVIEW

• SYSTEMS APPROACH
• SCIENTIFIC METHOD
• DATA COLLECTION
• SEVEN-STEP METHOD
• CONTINUOUS IMPROVEMENT MODELS

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TEAM-BASED PROBLEM SOLVINGSUMMARY

• SYSTEMS APPROACH
• SCIENTIFIC METHOD
• DATA COLLECTION
• SEVEN-STEP METHOD
• CONTINUOUS IMPROVEMENT MODELS

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TEAM-BASED PROBLEM SOLVINGTYPES OF PROBLEMS

• MISTAKES
• ALL THE RE THINGS
• DELAYS/BREAKDOWNS
• INEFFICIENCIES
• TECHNICAL HURDLES
• DIFFICULT PEOPLE

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TEAM-BASED PROBLEM SOLVINGTHE SYSTEM OF
PROCESSES

• Customer
• Output
• Process
• Input(s)
• Supplier
• Process Series of related tasks
• System Series of related processes

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TEAM-BASED PROBLEM SOLVINGSCIENTIFIC APPROACH

• MANAGEMENT BY FACT
• DATA TO INFORMATION TO KNOWLEDGE
• OPERATIONAL DEFINITION
• WHAT IS WHAT
• HOW IS WHAT MEASURED
• DATA STRATIFICATION
• CATEGORIZATION OF DATA FOR ANALYSIS

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TEAM-BASED PROBLEM SOLVINGSCIENTIFIC APPROACH

• MANAGEMENT BY FACT
• DATA TO INFORMATION TO KNOWLEDGE
• OPERATIONAL DEFINITION
• WHAT IS WHAT
• HOW IS WHAT MEASURED
• DATA STRATIFICATION
• CATEGORIZATION OF DATA FOR ANALYSIS

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TEAM-BASED PROBLEM SOLVINGEFFECTIVE ORGANIZATIONS
Note Well!
Decrease Costs
Improve Quality
Improve Productivity
Return Investment
Decrease Prices
Provide More Jobs
Increase Market
Stay in Business
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TEAM-BASED PROBLEM SOLVINGTWO APPROACHES
MANAGEMENT FOR RESULTS
Design
Make
Sell
5. ReDesign
4. Test in Service
1. Design
LEADERSHIP FOR QUALITY SYSTEMS
Plan
Act
Do
Check
3. Sell
2. Make
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TEAM-BASED PROBLEM SOLVINGFIVE-STEP PROCESS
APPROACH
Understand The Process
Eliminate Errors
Simplify The Process
Reduce Variation
Plan for Control Improvement
Common understanding of Issue(s) Eliminating
Inconsistencies Separate Symptom from Root
Cause Identify the Process Steps Identify the
Customer Needs Develop a Customer Capable
Process
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TEAM-BASED PROBLEM SOLVINGFIVE-STEP PROCESS
APPROACH
Understand The Process
Eliminate Errors
Simplify The Process
Reduce Variation
Plan for Control Improvement
Mistakes are part of human nature Most mistakes
are preventable Prior Proper Preparation Prevents
P Poor Performance Continuous improvement to
reduce errors
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TEAM-BASED PROBLEM SOLVINGFIVE-STEP PROCESS
APPROACH
Understand The Process
Eliminate Errors
Simplify The Process
Reduce Variation
Plan for Control Improvement
KISS principle Take the time out of work Reduce
the Re things
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TEAM-BASED PROBLEM SOLVINGFIVE-STEP PROCESS
APPROACH
Understand The Process
Eliminate Errors
Simplify The Process
Reduce Variation
Plan for Control Improvement
Common Attributed to the System Special
Attributed to Individual/Special Event Manage
variation by management by fact
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TEAM-BASED PROBLEM SOLVINGSEVEN-STEP PROJECT
MODEL
Analyze the known environment to determine the
Gap(s)
Current Situ- ation What is known unknown?
Define project scope and purpose
Brainstorm evaluate potential solutions
Anticipate the future needs that can be
leveraged from this experience
Collect data on how the solution performs
Standardize the solution from prototype to full
operations
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TEAM-BASED PROBLEM SOLVINGFIVE-STEP PROCESS
APPROACH
Understand The Process
Eliminate Errors
Simplify The Process
Reduce Variation
Plan for Control Improvement
Make the initial success repeatable Determine
root cause of lingering problems Collect data on
system performance
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TEAM-BASED PROBLEM SOLVINGWHY ALL THE FUSS?

• THERE ARE NO HIDDEN POLITICS IN THE
  TEAM. STEVEN MURGATROYD AND COLIN MORGAN