Humanities Service Delivery Review August 2006 Brian Greenwood SDM

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Humanities Service Delivery Review August
2006Brian Greenwood - SDM
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Humanities Faculty KPI Summary August 2006
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Humanities Faculty August 2006
Customer Accomplishments From 1st September the
new ICJS Institute Manger is Christine Elliott.
Customer activities and key dates SCAFM has
completed its move into St Georges. Other moves
into and around St Georges will continue up to
November Preparation for SECS to become a QTS
testing centre continues. Live in
September. Work on the SSHLS Journalism Newsroom
in Milldam for the new academic year is nearing
completion SECS and ICJS have early starting
students in September, so preparations for
enrolment and induction are advanced. The two
SECS technicians have joined IS and are being
supervised by Barry Millin in St Georges. Brian
Greenwood will represent Humanities on the IS
Security Group.
Issues and outages Park open access facilities
are being used extensively for University
activities during the Summer (Graduation and
Clearing). The School of Languages (SLAS) also
has extensive student requirements for Summer
courses. Arrangements made to open up additional
labs and provide extra facilities has met the
demand.
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Humanities Faculty August 2006
IS Accomplishment A separate Humanities Service
Delivery team has been set up with the secondment
of two technicians from SECS to IS from 1st
August. Barry Millin has transferred from the ASH
team as their supervisor, reporting to the
Humanities SD Manager. The team is located in St
Georges room 1.13. Discussions are ongoing with
DCQE and other technicians, and also the IS
Service Desk, to ensure that customers in St
Georges Building especially, but also all
Humanities customers, receive appropriate
service. The SD Manager has offices in Park and
St Georges.
Future planned work and exposure to
risks Consideration of staffing for Park Open
Access this year. Discussion with DCQE regarding
support arrangements for pooled spaces. SLAS
Summer pre-sessional and language courses will
continue until 22nd September. Work is continuing
on purchasing the newsroom equipment and
preparing the rooms in Milldam LF for
Journalism. XP phase2 for staff is well underway
and will involve some PC equipment replacement or
upgrade. The Managed PC Service and XP Rollout
arrangements have been published to School
Managers. The rollout of Groupwise to Humanities
is scheduled for 3 weeks in November.
Customer and Business Concerns/Status/Accomplishme
nts ICJS has a heavy workload in preparing for
its distance learning students and WebCT SECS has
early student starters and as well as the usual
concerns regarding registration, campus cards and
computer accounts, these are added to by the
phased implementation of Jupiter. Costings for
extending wireless coverage to all teaching rooms
in Park have been submitted to SLAS and for St
Georges to SECS. Humanities has concerns about
Open Access development and how they might be
affected.
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Humanities Faculty IS Project Status August
2006
Active IS Projects Prime Deliverables
Date Status Journalism Newsroom for SSHLS Brian
Greenwood Working system Oct 06 Green XP Rollout
Phase 2 Brian Greenwood All staff migrated to
XP Oct 06 Yellow SLAS PC Rolldowns Barry
Millin Replacement against list Oct
06 Green Teacher Training Test Centre Barry
Millin Working System Sep 06 Green IT Induction
Programme Brian Greenwood Attendance Sep
06 Green PC Labs Preparation Barry Millin Open
for term start Oct 06 Green
Risks / Issues Action Plans (list those issues
driving the red and yellow indicators
above) Preparation of the Journalism Newsroom
PCs and other equipment is scheduled for
September. Completion of XP rollout may miss
start of year due to lack of access to staff PCs.
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Status Legend
(cut/paste appropriate button for each update)
Complete
Improving but not yet reaching target Not yet
reaching target Worsening and not reaching
target
Improving but seriously behind
target Seriously behind target Worsening and
seriously behind target
Improving and consistent with target On
target Worsening but consistent with target