MODULE 2 THE MANAGEMENT PROCESS

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MODULE 2THE MANAGEMENT PROCESS

• Everyone becomes a manager someday

• What does it mean to be a manager?
• What do managers do?

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THE MANAGEMENT PROCESS The Meaning Of
Management MODULE GUIDE 2.1

• Organizations have different types and levels of
  management
• Accountability is a cornerstone of managerial
  performance
• Effective managers help others achieve
  performance and satisfaction
• Managers must meet multiple and changing
  expectations

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THE MEANING OF MANAGEMENT Types and Levels of
Management
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THE MEANING OF MANAGEMENTAccountability

• Accountability
• The requirement of one person to answer to a
  higher authority for performance achieved in his
  or her area of work responsibility.

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THE MEANING OF MANAGEMENTEffective Management

• Effective Managers
• Meet both performance and satisfaction goals.
• Performance relates to achieving organizational
  goals
• Satisfaction relates to QWL (quality of work life)

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THE MEANING OF MANAGEMENTEffective Management

• A Different Perspective

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THE MANAGEMENT PROCESSWhat Managers DoMODULE
GUIDE 2.2

• Managers work is often intense and demanding
• Managers plan, organize, lead and control
• Managers enact informational, interpersonal and
  decisional roles
• Managers pursue action agendas and engage in
  networking
• Managers use a variety of technical, human, and
  conceptual skills
• Managers learn from experience

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WHAT MANAGERS DOThe Management Process

• Planning
• The process of setting performance objectives and
  determining what actions should be taken to
  achieve them.
• Organizing
• The process of assigning tasks, allocating
  resources and coordinating the activities of
  individuals and groups.
• Leading
• The process of arousing peoples enthusiasm to
  work hard and inspiring their efforts to fulfill
  plans and accomplish objectives.
• Controlling
• The process of measuring work performance,
  comparing results to objectives and taking
  corrective action.

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WHAT MANAGERS DOThe Management Process
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WHAT MANAGERS DOManagement Roles
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WHAT MANAGERS DOManagement Skills

• Technical Skills
• The ability to use a special proficiency or
  expertise to perform particular tasks.
• Conceptual Skills
• The ability to think critically and analytically.
• Human Skills
• The ability to work with others.
• A high level of emotional intelligence

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WHAT MANAGERS DOManagement Skills
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WHAT MANAGERS DOManagement Skills

• Emotional Intelligence
• The ability to manage ourselves and our
  relationships effectively

Five Facets of Emotional Intelligence 1. Self
awarenessunderstanding moods, emotions 2. Self
regulationthinking before acting, controlling
disruptive impulses 3. Motivationworking hard
and persevering 4. Empathyunderstanding
emotions of others 5. Social skillsgaining
rapport and building good relationships
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WHAT MANAGERS DOManagement Skills

• Management Development
• Lifelong learning
• The process of continuously learning from daily
  experiences and opportunities.

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WHAT MANAGERS DOManagement Skills

• MANAGEMENT TIPS
• 1. Plan meetings and work schedules.
• 2. Clarify goals and tasks, and gather ideas for
  improvement.
• 3. Appraise performance and counsel team members.
  
• 4. Recommend pay increases and new assignments.
• 5. Recruit, train, and develop team members.
• 6. Encourage high performance and teamwork.
• 7. Inform team members about organizational goals
  and expectations.
• 8. Inform higher levels of team needs and
  accomplishments.
• 9. Coordinate with other teams and support the
  rest of the organization.