Remote Access Pilot Report

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Remote Access Pilot Report
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Outline of Report

• Evaluation Topics
• Pilot Recap
• Pilot Evaluation
• Metrics
• Decision Recommendations Based on Pilot
• Next Steps

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Pilot Evaluation

• Vendor Capability
• Provisioning
• Inter and Intra LATA
• Timeliness of Implementation
• Comparing Outsourced Services to Existing
  Services
• Client Acceptance and Feedback
• User Metrics

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Pilot Recap

• Targeted Clients ? 1000
• Remote Access Clients Out of Davis Area
• Faculty
• Staff
• 96 Ports in LATA 1 and 3
• Roseville, Rocklin Auburn
• Sacramento, Elk Grove
• East Bay
• Fairfield, Vacaville
• Winters
• Vallejo

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Vendor Capability

• Provisioning Issues - Delays in Activation
• Scheduled 15 November, Actual 4 December
• Partial Service Until 9 March (Winters/Vallejo)
• Technical Issues
• InterLATA Circuit Problems
• Escalation of problem Resolution to Tier 3
• Administrative Issues
• Incorrect Dial Up Number Allocation

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Service Comparison

• VPOP ? Campus 56K Dial-In
• Seamless Connectivity
• Similar
• Dial In Access
• No Discernable Latency
• Security/Account Management/Client Support
• UCD Services Available
• Email, WEB, Business Systems, Class Work,
  Research Servers etc.
• Throughput Comparable to Existing Service
• 28.8? 56K Clients 28.8 ? 44K Throughput

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Client Acceptance

• Target Goal of 1000 Not Reached
• Added Students in February
• 366 Clients Expressed Interest
• 11 Faculty
• 57 Staff
• 32 Student
• 314 Received Dial In Numbers
• 88 Used Service (27)

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User Metrics

• 19 Maximum Concurrent Users
• 3-4 Concurrent Users Average
• 25 Min Sessions

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Client Locations
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Recommendations

• No Out of Area Remote Access
• 30.27 Per Client based on Pilot Audience
• Investing in Older Technology
• 56K Being Replaced by Higher Speed Remote Access
• Out of Area Clients Reluctant to Migrate From
  Their Current Provider
• 27 Regular Users

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Recommendations

• Keep Local Service (UCD Provider)
• VPOP Not Value Added
• Outsourcing More Expensive (100K annual)
• Set Sunset Date for 56K Campus Remote Access
• Graceful Phase out as User Base Decreases
• Favor Higher Speed Access

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Next Actions

• Executive Decisions
• Campus Notification
• Budget Submittal 01-02