LibQUAL - PowerPoint PPT Presentation

1 / 24
About This Presentation
Title:

LibQUAL

Description:

Always save your work. Manage Your Survey: Customization - Local Questions. Manage Your Survey: ... Can no longer make changes ... – PowerPoint PPT presentation

Number of Views:42
Avg rating:3.0/5.0
Slides: 25
Provided by: mash96
Category:
Tags: libqual | study | time

less

Transcript and Presenter's Notes

Title: LibQUAL


1
LibQUAL Survey Administration
Presented by Martha Kyrillidou Senior
Director, Statistics and Service Quality
Programs Association of Research Libraries
LibQUAL Exchange Northumbria Florence,
Italy August 17, 2009
old.libqual.org
2
Overview
  • Preparing for the Survey Implementation
  • Defining survey objectives/desired outcomes
  • Institutional Review Board
  • Sampling
  • Creating an assessment group/team
  • Preparing the organization
  • Marketing Your Survey
  • Online System Management Center

3
Why is Your Library Participating in LibQUAL ?
  • Institutional goals
  • what do you want to get out of the survey?
  • Survey requirements
  • people, supplies, technology

4
Get Permission from your Institutional Review
Board
  • Local group that approves human subject research
  • May also be called
  • Committee for Human Subject Research
  • Committee for the Protection of Human Subjects
  • Not all institutions need to obtain permission

5
Determine Whom to Survey
  • Random sample
  • or
  • Entire population

6
Obtain Email Addresses
  • Typical sources include
  • Campus computing office
  • Campus administrative records office
  • Library patron database

7
Become Familiar with LibQUAL Resources
  • Management Center
  • http//www.libqual.org/Manage/index.cfm
  • LibQUAL Procedures Manual
  • http//www.libqual.org/Manual/index.cfm
  • Updated Version September 2006
  • Much more detail
  • Discussion list
  • LIBQUAL-L_at_listserv.tamu.edu

8
Marketing Your Survey
  • Place ads in campus newspaper
  • Write article for library newsletter
  • Post flyers around campus
  • Present at faculty meetings student
    orientations
  • Create a survey Web site and feature on librarys
    home page
  • Take the survey to where users are dining halls,
    study rooms, dorms
  • More suggestions and example works are available
    on Publications Page

9
The LibQUAL Management Center (aka Your Friend)
10
LibQUAL Management CenterGetting Started
  • Login (Required to use the Management Center)
  • Center Sections
  • Personal Profile
  • Institution Profile
  • Manage Users
  • Manage Your Survey
  • Survey Results
  • Resources
  • Directory

11
Survey Process Manage Your Survey
  • Eight Sections
  • Preferences
  • Customization
  • Preview
  • Representativeness
  • Monitor Survey Progress
  • Incentive Winners
  • Post Hoc
  • Evaluation

Sections must be completed in order
12
Manage Your Survey Preferences
Fields marked with are required
Always save your work
13
Manage Your Survey Customization - Local
Questions
14
Manage Your Survey Customization Customized
Disciplines
15
Manage Your Survey Customization Library
Branch
  • The library you use most often.

16
Manage Your Survey Previewing and Approving
Your Survey
  • Preview
  • Complete at least one full run of your preview
    survey
  • Test in different settings, using different
    platforms and Web browsers
  • Get library staff involved in testing
  • Approved
  • Can no longer make changes
  • Live survey URL will appear at the top of the
    Manage Your Survey page marked as Survey URL

17
Sending Reminders
  • 3-5 reminders to sample populations
  • Include a thank you to respondents who have
    completed the survey
  • Boost marketing efforts around campus
  • More flyers, table tents, ads in campus newspaper
  • Get professors and other staff involved
  • Increase number or types of incentives

18
Manage Your Survey Completing Your
Representativeness Questionnaire
  • Determines how your institutional profile
    compares to your survey data
  • Requires the following information
  • of individuals per user group
  • of individuals within each discipline
  • of males and females
  • Library Statistics
  • Volumes added during the year Gross/Total
    (including e-books)
  • Total number of current serials received
    (including electronic serials)
  • Total library expenditures (U.S. dollars)
  • Personnel professional staff, full-time
    equivalent (FTE)
  • Personnel support staff, full-time equivalent
    (FTE)
  • Must be completed BEFORE closing survey

19
Manage Your Survey Completing Your
Representativeness Questionnaire
Representativeness Completed
Representativeness NOT Completed
20
Manage Your Survey Closing Your Survey
  • We recommend a survey run of at least 3 weeks
  • Once you close your survey
  • Retrieve list of incentive winners
  • Fill out Post Hoc and Evaluation Questionnaires

21
Manage Your Survey Completing Post Hoc
Evaluation Questionnaires
  • Post Hoc Questionnaire
  • Information about your survey
  • Sample size
  • of e-mails sent
  • of invalid e-mail addresses
  • Incentives offered
  • Marketing techniques
  • Etc.
  • Evaluation Questionnaire
  • Feedback about your LibQUAL experience
  • All survey liaisons and assistants are encouraged
    to complete this questionnaire

22
LibQUAL Management Center Retrieving Survey
Results
  • Survey Results Notebook (PDF)
  • Individual Group Analyses
  • Comments
  • About half of users provide comments
  • Download to a text or Excel file under Monitor
    Survey Progress (see Manage Your Survey)
  • Excel / SPSS data files
  • Additional Services
  • Customized Discipline Analysis
  • Library Branch Analysis
  • Other Customized Analyses (upon request)
  • Print Copies

23
General Discussion and QA
24
LibQUAL Resources
  • LibQUAL Web site
  • http//old.libqual.org
  • Publications
  • http//old.libqual.org/publications
  • Events and Training
  • http//old.libqual.org/events
  • Gap Theory/Radar Graph Introduction
  • http//old.libqual.org/Information/Tools/libqualp
    resentation.cfm
  • LibQUAL Procedures Manual
  • http//old.libqual.org/Publications/index.cfm
Write a Comment
User Comments (0)
About PowerShow.com