Information Services Group Information Session

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Information ServicesGroup Information Session

• Andrew Minter18th July 2007

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Topics for today

• Moves and appointments
• Customer feedback
• Staff survey
• Health and Safety
• IS values
• Themes for 2007/08
• University strategy
• UAG Road Show

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University Infrastructure Group

• Moves between UNG, USG, Business Operations and
  Service Delivery now complete!
• The combined group will be known as the
  University Infrastructure Group.
• Thanks to all concerned for making this happen
  smoothly!

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Appointments

• Mustafa Haddad
• University Programme Office
• Richard Simpson and James Walsh
• Humanities Service Delivery (transfer)
• John Moss and Trevor Lainson
• To Service Delivery from Selection Services
• Ed Potter and Davis Bowes
• Service Delivery
• Sharon Milton
• University Infrastructure Group

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Feedback

• Sally Pulvertaft, Director, Enterprise
• My life has been catapulted into the 21st
  century
• John Turner, Pro Vice-Chancellor
• superbly well organised
• Anne Burrill, Director of Marketing
• impressed by the level of service very
  customer focused and a great attitude!

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2007 Staff Survey taking the Oh out of IS!

• Weve almost single handedly made the university
  a better place to work!
• Improvements in all areas within IS
• Overall satisfaction with your immediate
  manager goes from worst to best in the
  university!!

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(No Transcript)
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Health and Safety

• Lots of improvements
• Solar file
• Redecoration, refurbished toilets
• Drinking water
• Good relationship with Occupational Health
• Qualified Counsellor Sandy Wells
• Survey reveals concerns about training

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IS Values

• Excellence
• We have one standard Excellence!
• People
• Our people are our strength, we will consistently
  strive to support, encourage and develop them.
• Leadership
• We take the lead in using technology to make
  Portsmouth a better place to work and study at.
• Integrity
• Our activities and priorities are transparent and
  we are open when there are problems.
• Communication
• We communicate with our customers at all levels,
  understand their needs and tell them our plans!
• Alignment
• We focus our energy on structured programmes
  aligned with the needs of the university.

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University Headline Aims

• To give an excellent student experience focused
  on knowledge and skills essential for roles in
  the global workforce.
• To raise aspirations and to promote access to the
  University.
• To promote the discovery, development and
  application of knowledge through high quality
  research.
• To contribute to sustainable economic, social,
  cultural and community regeneration and
  development.

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IS 2007/2008 Themes

• We will deliver a world class experience to
  students by 2010.
• Market leading VLE
• Further improved free 10 Mbps broadband to halls
• Excellent and inexpensive student phone service
  for life
• Consolidated, improved and supported open access
• Massively increased 1 GB storage for all
• Google 2 GB enterprise email and applications for
  life
• Efficient communication using SMS
• Unbeatable deal on top quality laptops and
  excellent support

Students

• Stronger and more resilient infrastructure
• New Personnel and Payroll system
• Work Anywhere laptops / wireless / VPN /
  smartphones
• Printing Cheaper and better service

University

• Out of hours support (yes, really this time!!)
• IT Infrastructure Library (ITIL)

IS
All underpinned by a world class Service Desk and
Website
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UNIVERSITY APPLICATIONS GROUP
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• Contents
• Where do we fit into IS ?
• What do we do ?
• What are the key roles ?
• What is the Applications layer ?
• What is the future ?

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Where does UAG fit into IS ?
CUSTOMER/USERS

Service Management


Infrastructure Management UIG
Applications Management UAG
06/07
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Where does UAG fit into IS ?

• UAG is the internal software house

• To provide the services and skills to
• develop, implement and support the core
• business applications and processes, which
• underpin the operation of the University.

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What do we do ?

• We support the MLE ?

• What is an MLE ?

• The MLE is the systems, services and
• supporting processes, both academic and
• administrative that are logically brought
• together to form a Managed Learning
• Environment or MLE.

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Managed Learning Environment
VLE Blackboard/Webct
Student Records (Jupiter)
Customers Users
Finance, Personnel, Payroll, Estates,
Accommodation, Timetabling
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Business Applications Processes
Student Records
Admissions, Registration Assessment, Examination
Graduation
VLE
Course Materials Library
Resources
Personnel
Job Grading, Recruitment, Absence, Pay, Training
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UNIVERSITY APPLICATIONS GROUP
Peter Datchens Manager
Systems Architecture
Projects and Operations
Technical Architecture
Terry Seldon
Marion Hall (Deputy)
Dave Weaving Manager
Dave Weaving Manager
Simon Walton
Business Applications
Academic Applications
Business Support
Business Analysis
Applications Development
Applications Development
Phil Lowe (Team leader) Mark Ferguson Justin
Hooker Trainee
Peter Wright Alan Clayton Julie Oakland
Dave Richards Kevin Hallas Ray Cooper
Helen Savigar (Team leader) David Pye Neil
Bailey
Nancy Jefferies Helen Rappe James Ellis Vanessa
Wickham Vacancy
Peter Dorman Richard Thornton
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What are the key roles ?

• Applications Development
• Applications Support
• Business Analysis
• Business Support
• Managing Projects
• (Individuals may have more than one role)

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Applications Development

• System integration Interfacing

• UOP specific enhancements to 3rd
• party systems e.g. Jupiter.

• Complete lifecycle development e.g.
• Portal

• Data Management, Performance Tuning
• Change Control.

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Applications Support

• Database Management, Performance
• Tuning Monitoring

• Application Server Management,
• Performance Tuning Monitoring

• Environment Management, Job Control,
• Change Management

• Development Reporting Tools

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Business Analysis

• Business Process Review and Improvement

• Requirements System Design

• Solution Tendering

• Application Testing Implementation

• Business Intelligence (MIS)

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Business Support

• Development and Delivery of Training
• materials and processes.

• Evaluation of training mechanisms,
• setting of training standards quality.

• Development Support for E-learning.

• IT training education for staff.

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Managing Projects

• Small to medium projects using standards
• and guidance by the Programme Office.

• Supporting Project Documents.

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What is the Applications Layer ?
Access by Forms, Reports, Java,
Cognos, Discoverer (Client Server or Web).
Applications e.g. Jupiter, Cedar, Victory
Databases, primarily ORACLE
Operating System - UIG
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What is the future ?
Business Process Review Improvement
Business Intelligence
Web Services
Managed Learning Environment
Productivity Applications
Education Training
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Thank you Questions