Verbal Judo

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Verbal Judo

• Effective Communication Conflict Management
• Presented by
• Bryon Hundley
• Warning-Some material may be offensive. If you
  are offended by it get over it this is the real
  world!

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Why we are here

• Communication in the workplace can reduce Stress!
• Its not a matter of if but when!

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Topic Schema

• Stress in the workplace
• What is Verbal Judo
• FAQ
• How to become a master of the art

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STRESS!

• CONFLICTS AND STRESS COST U.S. WORKPLACES AN
  ESTIMATED 200 BILLION PER YEAR IN REDUCED
  PRODUCTIVITY, ACCIDENTS, COMPENSATION CLAIMS
  ABSENTEEISM, EMPLOYEE TURNOVER, HEALTH INSURANCE
  AND MEDICAL EXPENSES. THIS IS MORE THAN THE AFTER
  TAX PROFITS OF THE FORTUNE 500 COMPANIES AND 10
  TIMES THE COST OF ALL STRIKES IN THE UNITED
  STATES COMBINED.
• THE FACTS
• Up to 90 of all visits to primary care
  physicians are for stress-related complaints.
• Up to 80 of industrial accidents are due
  to stress.
• Over 50 of lost workdays are
  stress-related.

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STRESS!

• At last reference, 14 of workers say
  stress caused them to quit or change jobs in the
  past two years.
• Worker's compensation awards for job
  stress will soon threaten to bankrupt the system
  in some states.
• Studies conducted on the above statistics came
  from
• "Employee Burn Out America's Newest Epidemic",
  by Northwestern National Life
• "Job Stress The 20th Century Disease", by the UN
  International Labor Organization
• The "Mitchum Report on Stress in the 90's"

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What is Verbal Judo

• Tactical Communications is the gentle art of
  persuasion that redirects others behavior with
  words and generates voluntary compliance.
• Verbal Judo uses a combination of empathy,
  gentle persuasion and subtle pressure to work
  through anger and discover the underlying issues.
• George J. Thompson, Ph.D.
• P.C.S.-Professional Communication Skills

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Benefits

• Manage Conflict
• Improve Professionalism
• Reduce Vicarious Liability
• Verbal Judo is the Principle of Judo
  itself-Persuasion through appropriate presence
  and words

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FAQ-Why Use Verbal Judo

• HOW CAN YOU REDIRECT ANGRY PEOPLE WHEN ALL YOU
  REALLY WANT TO DO IS GET THEM OUT OF YOUR FACE?
• Mushin- It means to anticipate situations and
  stay open minded toward possible solutions.

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FAQ-Why Use Verbal Judo

• WHY CANT I JUST SAY WHAT IM THINKING? DONT
  PEOPLE APPRECIATE HONESTY?
• WHAT IF IM THE ONE HAVING THE BAD DAY?
• WHY PRINCIPLES? IS FLEXIBILITY NECESSARY?
  
• Verbal Judo is so important in our society
  because if we cant walk the walk or talk the
  talk, we lose.
• CAN I USE THIS OUTSIDE THE WORKPLACE?
• WHY IS KEEPING A SENSE OF HUMOR IMPORTANT? Humor
  is perhaps the greatest technique of
  communication we can use.

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FYI

• Research shows people comprehend only 50 of what
  they hear immediately after they hear it and only
  25 after 48hours. Humor relaxes people, and
  relaxed people remember more of what they hear.
• WORK does not need to be another four letter word

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How to Become a Master

• Read the book- Verbal Judo
• Contact the Verbal Judo Institute

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Review

• Stress in the workplace
• What is Verbal Judo
• FAQ
• How to become a master of the art

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Questions or Comments
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Contact Info

• Bryon Hundley
• 7908 End of the Road Way
• Greenacres, TN 55555
• 865-555-1212
• The Verbal Judo Institute, Inc.
• 2009 W. Genesee Street Road
• Auburn, NY 13021
• Office 315-253-0007
• Fax [phone]