Using Baldrige for Responsible Risk Taking

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Richland College
Responsible Risk-Taking A Baldrige-Inspired
Approach
Dr. Kathryn K. Eggleston Executive Vice
President/Chief Operating Officer Fonda
Vera Dean, Planning Research for Institutional
Effectiveness
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Overview

• Richland College Profile
• Institutionalizing Responsible Risk-Taking
• Alignment to Core Competencies
• The Imperative
• Risk
• Baldrige Focus, Framework Discipline
• Results

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Richland College

• Largest Public Community College in Dallas
  County
• Serves 16,800 Students
• Highly Diverse Students from 132 countries, 79
  Languages Spoken
• 1,500 Faculty and Staff

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Richland College

• Vision
• Richland College will be the best place we can be
  to learn, teach, and build sustainable local and
  world community
• Mission
• Teaching, Learning, Community Building
• Values
• Integrity, Mutual Trust, Wholeness, Fairness,
  Considerate, Meaningful Communications,
  Mindfulness, Cooperation, Diversity, Responsible
  Risk-Taking and Joy

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Institutionalizing Responsible Risk-Taking
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Changing Ahead of the Curve
Many institutions wait too long to attempt
transformations, doing so only when the signs of
trouble have become obvious High performers by
contrast, change before they must, knowing that
the best way to transform is from a position of
strength.
Source Breene, Tim, Shill, Walter E., Nunes,
Paul F. (2007). Transformation Changing Ahead of
the Curve. Retrieved June 29,
2007 from http//www.accenture.com/Global/Research
_and_Insights/ Outlook/By_Issue/Y2
007/ChangingAheadCurve.htm
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Richlands Core Competencies

• Student Success in University Transfer
• Development Engagement of Facultyand Staff
• Leader-full Agility and Innovation
• Sustainable Community Building
• Social equity and justice
• Economic sufficiency
• Environmental viability

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Responsible RiskPerformance Transparency

• Core Competency Alignment
• Student Success in University Transfer

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Responsible RiskPerformance Transparency

• The Imperative
• Strategic Institutional Focus
• Alignment for Higher Performance
• Closing the Gaps for Underserved Populations
• Outcomes Accountability for Funding

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Responsible RiskPerformance Transparency

• Risk
• Committing to a Systematic Performance
  Measurement Model
• Setting Targets that May Not be Met
• Pushback from Faculty and Staff
• Fear of Exposure of Current Performance

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Responsible RiskPerformance Transparency

• Baldrige Discipline
• Focused Mission, Vision, Values
• Strategic Planning Alignment
• Cycles of Improvement--ADLI
• Leadership Philosophy--Improving, not Proving
• Integrated into Culture and Work of College

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Responsible RiskPerformance Transparency

• Results
• 10 increase in In-class Retention over 10 years
• Exceeds Performance of 3 Closest Competitors
• 72 ABC grades
• 54 University Transfer - 3 year cohort
• Highest Among Closest Competitors
• 35 County Core Completer Market Share
• 28 County Core Completer Market Share for the
  Closing the Gaps student cohort

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Responsible RiskComprehensive Workforce
Professional Development

• Core Competency Alignment
• Development and Engagement of Faculty and Staff

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Responsible RiskComprehensive Workforce
Professional Development

• The Imperative
• Hiring Non-Negotiables
• A Culture of Engagement
• Expectations for Participation
• Ability to Build Capability and Capacity
• Agility and Innovation
• Succession Planning

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Responsible RiskComprehensive Workforce
Professional Development

• Risk
• Pushback from Faculty and Staff
• Minimal Compliance
• Employee Satisfaction Declines

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Responsible RiskComprehensive Workforce
Professional Development

• Baldrige Discipline
• Culture of Engagement
• Capability and Capacity
• Employee Satisfaction
• Growth Opportunities
• Succession Planning

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Responsible RiskComprehensive Workforce
Professional Development

• Results
• Faculty
• gt92 Trained in Cooperative Learning
• 100 of DL Faculty Completed ThunderBbolt
  Training
• All Staff
• gt94 Exceed Annual Professional Development
  Expectation
• gt82 Satisfied with Employment

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Responsible RiskIncreased Distance Learning

• Core Competency Alignment
• Leader-Full Agility and Innovation
• Development and Engagement of Faculty and Staff

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Responsible RiskIncreased Distance Learning

• The Imperative
• New Markets for Saturated Service Area
• Success in a Highly Competitive Market
• Readiness for First-to-Market Advantage
• Faculty Capability Capacity
• Student Performance Success Mirrors Traditional
  Classroom Delivery

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Responsible RiskIncreased Distance Learning

• Risk
• Decreased Quality of Instruction
• Pushback from Faculty and Staff
• Faculty Capability to Deliver
• Impact on Face-to-Face Course Enrollment

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Responsible RiskIncreased Distance Learning

• Baldrige Discipline
• Strategic Planning/Environmental Scanning
• Right-Fit Hiring
• Culture of Engagement Development
• Yes, We Can Agility Innovation

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Responsible RiskIncreased Distance Learning

• Results over five years
• DL Courses up 400
• DL County Market Share up from 11 to 24
• 15 Increase for DL In-Class Retention
• 20 Increase for DL ABC Grades

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Responsible RiskRichland Collegiate High School

• Core Competency Alignment
• Student Success in University Transfer
• Leader-full Agility and Innovation

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Responsible RiskRichland Collegiate High School

• The Imperative
• Closing the GapsSTEM Underserved
• Improve HS Graduation Rates
• K-16 Alignment
• New Markets to Penetrate

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Responsible RiskRichland Collegiate High School

• Risk
• Charter Schools Controversy
• Pushback from FacultyHS Students?
• Pushback from StaffBackground Checks?
• Pushback from Local ISDsBrain Drain?
• Would Students Come?
• Would Students be Successful?

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Responsible RiskRichland Collegiate High School

• Baldrige Discipline
• Systems Perspective
• Creating the Sustainable Organization
• Yes, We Can Agility Innovation
• Replication expansion to Visual, Performing and
  Digital Arts High School

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Responsible RiskRichland Collegiate High School

• Results
• Exemplary Status Achieved First 2 Years
• 3M in Scholarships for 2008 Graduates
• Dual Credit Contact Hours up 500 over 5 yrs
• Exceeds 3 Closest Competitors in Dual Credit
  Enrollments
• Applied for Expansion to 600 Students
• Applied for New VPDA Charter

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Responsible RiskBuilding Sustainable Community

• Core Competency Alignment
• Student Success in University Transfer
• Leader-Full Agility and Innovation
• Development and Engagement of Faculty and Staff
• Sustainable Community Building

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Responsible RiskBuilding Sustainable Community

• The Imperative
• Sustainability Triple Bottom Line
• Essential Learning Outcomes for 21st Century
• CORE 2009, the New DCCCD Core Transfer Curriculum

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Responsible RiskBuilding Sustainable Community

• Risk
• Board/Faculty/Staff Buy-in to Whole-People/Whole-O
  rganization/Whole-Community Approach
• Political Backlash
• Flavor of the Month - not Linking Curricular,
  Co-curricular, Operating Efficiency and Green

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Responsible RiskBuilding Sustainable Community

• Baldrige Discipline
• Visionary Leadership
• Deployment of MVV
• Creating the Sustainable Organization
• The Triple Bottom Line
• Integrating into the Culture and Work of the
  Organization

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Responsible RiskBuilding Sustainable Community

• Results
• Green Building Protocol
• Signed ACUPCC in 2007
• AASHE Stars Integrated into Strategic Plan
• CurriculumCapstone Pilot
• Center for Renewal and Wholeness in Higher
  Education

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Responsible Risk The Imperative

• Pathwalker, there is no path. You must make the
  path as you walk.
• Antonio Machado, Spanish Poet

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Making the Path The Senegal Experience
Click Here For Video
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Richland College
Responsible Risk-Taking A Baldrige-Inspired
Approach
Dr. Kathryn K. Eggleston Executive Vice
President/Chief Operating Officer Fonda
Vera Dean, Planning Research for Institutional
Effectiveness
35