Dia 1

1
Criterium IV Concentric career in working and
learning
2
Project level The Lifelong Learning environment
Criterium V Integrated ICT
Empowerment
3
Project level The Lifelong Learning environment
Criterium V Integrated ICT
Workbench
4
Project level The Lifelong Learning environment
Criterium V Integrated ICT
Co-creation and co-design Digital creation
tools Writing, presenting, drawing, video
rendering, conceptualising, . Sharing of
resources and e-content World Wide Web,
repositories, WIKIs weblogs, podcasts, hyves,
. Communication Instant messaging, mobile
telephone, PDA, Internet, ..
5
Project level The Lifelong Learning environment
Criterium V Integrated ICT
6
ifip
The e-Change Puzzle
Dealing with the e-Change Puzzle Professional
working method
Personal level What competencies?
Project level Lifelong Learning Environment
Organisation level Key success factors
7
New organisation Learning organisation

• Knowledge application
• Learning
• Knowledge creation

Knowledge sharing
8
New organisation Learning organisation
Success factors
9
EFQM European Foundation for Qualtity Management

• The Fundamental Quality Concepts
• Results Orientation
• Customer Focus
• Leadership and Constancy of Purpose
• Continuous Learning, Innovation and Improvement
• Management by Processes and Facts
• People Development and Involvement
• Partnership Development
• Corporate Social Responsibility

http//www.efqm.org/
10
EFQM European Foundation for Qualtity Management

• The Fundamental Concepts
• Results Orientation
• Deliver results that meet stakeholders and
  customers needs and expectations that change,
  often frequently and quickly
• Be agile, flexible and responsive.
• Benefits added value, sustainable success,
  understanding of the current and future
  requirements for performance, alignment and focus
  throughout the organisation

http//www.efqm.org/
11
EFQM European Foundation for Qualtity Management

• The Fundamental Concepts
• 2. Customer Focus
• Know and intimately understand your customers as
  final arbiters of product and service quality
• Clear focus on the needs and expectations of both
  existing and potential customers
• Responsive to customers present needs and
• expectations
• Benefits strong customer loyalty and retention,
  enhanced market share, sustained success for the
  organisation, motivated professionals in the
  organisation, understanding of competitive
  advantage

http//www.efqm.org/
12
EFQM European Foundation for Qualtity Management

• The Fundamental Concepts
• 3. Leadership and Constancy of Purpose
• Excellent performance is driving and inspiring
  the professionals in a learning organisation
• Leaders in the organisation display both role
  model behaviour and result performance
• They lead by example, recognising their
  stakeholders, professionals and customers, and
  working with them on joint improvement activities
• Benefits clarity of purpose and direction, a
  clear identity, a shared set of values and
  ethics, consistent role model behaviour,
  confidence even in turbulent and changing times

http//www.efqm.org/
13
EFQM European Foundation for Qualtity Management

• The Fundamental Concepts
• 4. Continuous Learning, Innovation and
  Improvement
• Methodical implementation of policies,
  strategies, objectives and plans through a clear
  and integrated set of work processes
• Decisions based on factual results meeting
  stakeholder, professional and customer needs and
  on reliable information relating to current and
  projected performance, and work process quality
• Benefits maximised effectiveness and
  efficiency, effective and realistic
  decision-making, effective management of risk,
  enhanced confidence of stakeholders and
  professionals

http//www.efqm.org/
14
EFQM European Foundation for Qualtity Management

• The Fundamental Concepts
• 5. Management by Processes and Facts
• Learning organisations continuously learn, both
  from their own activities and performance and
  from that of others
• They capture and share the knowledge of their
  professionals in order to maximise learning
  across and within the organisation
• Benefits improved value generation, improved
  effectiveness and efficiency, increased
  competitiveness, innovation in results and
  services, knowledge capture and sharing,
  organisational agility

http//www.efqm.org/
15
EFQM European Foundation for Qualtity Management

• The Fundamental Concepts
• 6. People Development and Involvement
• Identify and understand the competencies needed
  by their professionals, both now and in the
  future
• Recruit and develop their professionals to match
  these competencies and actively and positively
  support them throughout
• Personal development is promoted and supported
  allowing people to realise and unlock their full
  potential
• Benefits shared ownership of the organisations
  aims and objectives, committed professionals,
  valuable intellectual capital, continuous
  improvement, increased competitiveness

http//www.efqm.org/
16
EFQM European Foundation for Qualtity Management
The Fundamental Concepts 6. People Development
and Involvement
17
EFQM European Foundation for Qualtity Management

• The Fundamental Concepts
• 7. Partnership Development
• Recognise that in the constantly changing and
  increasingly demanding world of today success may
  depend on the partnerships you develop
• Seek out, and develop, partnerships with others
  for enhanced value through optimising core
  competencies
• Partnerships may be with customers, society,
  suppliers or even competitors based on clearly
  identified mutual benefit
• Partners work together to achieve shared goals,
  supporting one another with expertise, resources
  and knowledge and build a sustainable
  relationship based on mutual trust, respect and
  openness
• Benefits increased value, improved
  competitiveness, optimising core competencies,
  improved effectiveness and efficiency, improved
  chances of survival, shared risk and cost.

http//www.efqm.org/
18
EFQM European Foundation for Qualtity Management

• The Fundamental Concepts
• 8. Corporate Social Responsibility
• Learning organisations adopt a highly ethical
  approach by being transparent and accountable for
  their performance as a responsible organisation
• They give consideration to, and actively promote,
  social responsibility and ecological
  sustainability both now and for the future
• Social responsibility is expressed in the values
  and integrated within the organisation
• They are aware of the organisations impact on
  both the current and future community taking care
  to minimise any adverse impact
• Benefits enhanced public image, increased brand
  value, greater access to finance, motivated
  professionals, customer loyalty, enhanced
  confidence and trust of stakeholders

http//www.efqm.org/
19
EFQM European Foundation for Qualtity Management
The Fundamental Concepts 8. Corporate Social
Responsibility
20
SEOUL 2.0 IFIP

• The Fundamental Concepts
• 0. Technology support
• Learning organisations are agile organisations
• ICT-support helps them to establish temporary and
  spatially dispersed networks of experts working
  in a specific field or on a specific topic
  knowledge
• Management and the sharing of information among
  partners are essential.
• Supporting ICT applications local and wide area
  networks, electronic data interchange, Internet,
  intranets, groupware systems, knowledge-based
  technology
• Benefits agile and flexible organisation,
  improved effectiveness and efficiency, increased
  competitiveness

http//www.efqm.org/
21
SEOUL 2.0 IFIP
22
the International Federation for Information Proce
ssing